Do not use this store (#21 in Newmarket Ontario) or UPS in general. Go elsewhere!!!
The store refused to issue a refund for services they did not render. They blame UPS, UPS sends me back to them, I have spent countless hours arguing on the phone. No one answers or returns call from corporate head office. Basically if they lost, damage, or fail to deliver your package there is not a damn thing you can do about it. No one wants to take accountability for not only damaging my package, but for unilaterally deciding to send the damaged package back across Canada to the sender, risking further damage. No one contacted me or the sender to ask if I would like to receive the package even though there were 3 large puncture holes in the box, which was clearly labeled fragile, and the glass was broken. Instead, they just sent it back from BC to Ontario and now an irreplaceable item is damaged beyond repair. Beyond the damage though, they won't refund shipping even though they never delivered and won't even deliver it to the sender's address, forcing them to drive 45 min each way to pick it up. All they do is argue and pass the buck. How can you take $120 to deliver something, not deliver it, and refuse to refund the money??!! read more
