I waited in a line with eight people and one young lady serving all of us. One customer returned about 50 items to Amazon. By the time I left, there were at least 12 people in line. The young lady was okay enough but I really can't imagine having that volume of customers. I returned three items to Amazon successfully, but I am not at all pleased that I had to pay $1.08 for a small strip of tape that took 3 seconds to apply. Our Greensboro UPS store doesn't charge for tape. read more

Both of the Indian girls at the counter were extremely rude like always. If I could go anywhere else for a return I would! This little Indian Girl said "did you not read the instructions?" F****** rude and uncalled for in my opinion. She could have simply stated "I am so sorry ma'am, but you need a different box than the one you currently have", but that's too difficult apparently. Upset is an UNDERSTATEMENT! read more

Horrible service!!! Won't answer phone!!! Not reliable! Customer service guy should have stayed home!

one girl always has a very snide attitude. sent off two packages and on tracking it shows never leaving the store. a week later. now I have over a grand in items missing. I'll never use this store again. no courtesy nothing but rude attitude and now apparently losingor stealing packages isn't out the scope either. @ ups your letting these people screw your whole name brand up. I'll be going thru usps from now on. read more

Lines are always ridiculous. Why is there only one person working here? Wish management would see this and hire more help

ive had a po box with the ups store for 4 years now, it is the worst, the wait because of the lines is crazy, anyone paying for a po box should not have to wait, the worst part is you get an email stating your package is delivered to front desk with a picture of it on the counter, you get so exited, cant wait to pick up your package, then you drive to the ups store and they dont have it or havnt processed it yet. you leave pissed and dissappointed. this happens over and over again. read more

Woo! This was the first Monday, mid-morning trip here. And, whoa! Was I surprised to see the crowd! There were 8 people ahead of me. And, only 1 clerk. So, it took awhile before I was able to drop-off my prepayed package to return to Amazon. For sure, never again, will I go here late on a Monday morning. read more

I went to the office on Tuesday to ship a package paid extra for insurance and signature had discussions about how important it was for it to be there upon receipt no later than Thursday hand the receipt circled the tracking and was sent out my door. Come to go tracking it and it was shipped ground which is indicated that on my receipt, but that's not what I paid for and unfortunately UPS has no information to provide me on where my package is even though it's got insurance and signature approval all it shows in the tracking is that label was made on Tuesday the 25th And here it is on the 27th with no information updated. It's absolute bullshit. I will never use your services again. read more

I'm very pleased with EVERYTHING about this location, EXCEPT walking in today with employees sweating and me feeling MISERABLE due to the heat. I asked the sweet employee helping me was the A/C broken, and she said , "No, it's not time yet to turn on the A/C." The temperature was DEFINITELY 80°. Not fair to employees (with back door open) OR customers read more

The staff is friendly and helpful and they are just overall decent. Amazing returns have become less convenient.

New location... easy into and out. Across from Kroger. Employees were helpful and suggested 3 different ways to ship. Asking questions to determine my needs. Large selection of shipping needs as well as greeting cards and wrapping supplies. read more

Only one CS employee working. The line was quite long but he was very efficient and helpful.

Won't answer the phone then arrive to find out they no longer do passport photos- always a long line. Worst UPS store ever.

Not sure if new owners have taken over , but noticed the last few times I have been in this place, the man that's been there for years , is no longer there , he was always very nice and informative. The customer service now is absolutely terrible, they are rude , talk down to you , a lot slower and you definitely get the vibe they hate their job and don't want to be there . I hope Milledgeville opens another ups location, I will go out of this town , before I ever go in that business again. read more

This is one of the worst UPS stores I have been to. Last time I was there they wanted to charge $4.00 to print a 1 page return label. Today I stopped to drop of Amazon returns and they had closed early; there was no sign up, just closed. It is never a good experience, unfortunately the nearest store for Amazon returns is 30 miles or I would not use this location again. read more

Two sides of this coin. Heads: They were well priced, GREAT at packing for us, wonderful at taking on 30 boxes at a time, and friendly as heck. Tails: The gentleman took FOOOREVVVVER!!! Oh my gosh we needed three things boxed and mailed and that simple task took MORE than an hour on a non-busy morning. Really?! I'm hoping he was just new at the job! read more

The UPS Store - Shipping Centers Near Me - Milledgeville, Georgia

The-man in the store"Kirk " could use some customer service classes. A little rude and abrupt, I'm a grown woman and don't need hand signals and gestures to let me know I'm next. He could politely let me know he's ready. Secondly I've been trying to call all day long. Are your phones working??? read more

I go in THE UNITED PARCEL SERVICE STORE on August 12, 2023, and the owner's wife or sister mistreated me by charging me money for a piece of tape then she cursed me out and threatened me. Amazon policy with United Parcel Service is to not charge for label and packaging. These people are wrong as she cursed and kicked me out after she realized I caught on to her/their scheme. This scheme they have has been going on for years and they need to go to jail and pay for their crime. I went today to return an item and one young girl told another to throw me out and to call the police. The duty of I as a citizen is to not allow business to break company policies. Can you imagine how much money they have made just by charging for a piece of tape? I am a customer who is so turned off by their criminal actions, the department, Amazon and U.P.S. Corp. has NOW control of this case. I will sue them for their mistreatment, and I CANNOT forgive nor forget. I was asked by U.P.S. Corp. on how to handle this situation? I recommended new management as you can you imagine the extra money and bad attitudes projected by these characters. The white male is ok as HE IS RESPECTEABLE. I went over the weekend and MADE A RETURN TO AMAZON AND HAD no problem. Today I was targeted by 2 young ladies who may very well be related to the owner and a woman that looks like him as they were so rude to me. I cannot wait for the authorities to do what they do best. Today is September 11, 2023, and is a date I will never forgive nor ever forget. read more

I came to the store hoping to get some info on a package that was supposed to have been delivered to me. The status for the order was "On the Way" and it also said the shipment was received and package acceptance was "pending" in town for 6 days. The worker at the desk condescendingly asked "How do you know it's here?" I was polite and my tone was mild so I'm not sure why they were so unpleasant about it. read more

Showed up at 2:50pm on a Sunday when they close at the 3:00. The representative working had already locked the door and was helping another customer. Besides me there were two other individuals that showed up as well and was signed through the door before 3:00pm. read more

This UPS doesn't pay their employees minimum wage, and also practices withholding ages owed because of employee disputes. The owners are currently being looked into by the Department of Labor. Give your business to USPS -- they are extremely kind, and will do everything in their power to resolve your issues (if you have any). read more

I visit a UPS store regularly and this particular one needs to step up it's customer service skills. I had a terrible experience; however, I will not let that deter me from handling business with other UPS stores. read more

The girl working the desk provided quick and easy assistance - don't listen to the other reviews saying that they're bad, they're perfectly fine. read more

I would like to address "Concerned C." who is obviously just using this website to whine and complain while hiding behind his anonymous name. You must be the guy I saw in the parking lot that week shouting profanities with children around while dumping a large box of packing foam all over the place (which is littering and is a criminal offense). I use that store all the time and they are always helpful and take great care of my packages. They always offer me a quote before they start my transactions so you knew what the price was going to be before they even started packing. If you're such a genius at packing why did you even go in there? You wasted their time and you're wasting ours here. The only incompetent one is you. read more

I usually use the UPS store for my Postal Service needs as well as other shipping options. Today I tried to send a small package 1st class mail. Either the girl was not properly trained so she knew what to do or she wanted to send UPS regardless of what I told her. She informed that you no longer did the Postal Service there and you were only UPS store. I pointed out on the sign above counter that it said Postal Service and I was informed if I needed to have Postal Service I needed to go to Post Office. read more

So I had a HORRIBLE EXPERIENCE! I went to send some wedding pictures and the employee was on HIS PHONE THE WHOLE TIME. Talking in a different language and not even saying but a few words to me. And when i say the whole time I mean the whole time I was there!!! He didn't even tell me about my packages! It makes me feel like I could not trust UPS with my pictures. Whoever you have working on a saturday morning, sucks!! read more

The Indian Guy who works there is very rude! He would not even spare an extra piece of tape to make sure my package was secure. He rushed me the entire time and was snappy. He didnt' even acknowledge my request to make sure my box was sealed securely. The package may not be valuable to them but it was valuable to me! I'll travel a bit further and just use the post office next time. He could really use some customer service training! read more

Incompetent employee. Could not figure out to cut down the size of the box to ship my items. Constructed this ridiculously large box and gave a price of $85 for the box and $250 to ship. Sucked up the cost of the box, cut it down myself and shipped it for $50. Do not use this store. Pack it yourself and go to UPS.com and create your own shipment. read more

The owners of this business apparently do not understand customer service what so ever. The lady that runs the place is rude, snippy, and talks down to customers that come into the store. I will never spend any money at this store again! Horrible place! read more