I'm very happy with my neighborhood UPS store. The people have always been helpful and happy to help whether with printing, returns, or shipping. read more

UPDATE: Owner responded with the value / quality of the experience to justify their price gouging. Um, how much experience does it take to put tape on a box or send a fax? Nice try to disguise your greed. This store takes price gouging to entirely new level. I had to return something but didn't have a big enough box - they charged me $10 FOR A BOX AND TAPE! YES, PACKING TAPE!! What a rip off! ALSO Selling my house a couple years ago, I was told I had to fax a document. Who even has a fax machine anymore? The owner kindly (I thought) offered to do it for me and then proceeded to CHARGE ME $$$$$ FIVE DOLLARS $$$$$ TO SEND A FAX! Receipt - Box $6.95 Packing materials $1.49 Packing service $1.49 WTH?? read more

I've been suing this UPD for several years, and the service has always been great and quick! The staff is always kind, helpful, and patient.

It was a poor experience because they charge so much for printing and they don't even tell you the prices for it. I came a few days ago and this Indian lady who I think is the manager or owner helped me make some print copies from my email and she didn't specify that it costs more than 3 dollars for all of that. I understand making money but you need to be clear with your customers what price you charge them with. read more

I do a lot of business with ups stores but this was such a horrible experience. The owner there is so greedy and rude to all customers and employees. The place just gave me a bad vibe. I told her I just wanted to do cheapest shipping but she kept saying next day next day. She kept talking about holiday stamps. Do I look like 70 year old woman to you. Why would I buy stamps from you ? I will just go to the post office next door if I wanted stamps. She overcharges everything. Even if you print from a flash drive or use the guest computer or send an email to print. I think I will tell all my friends and family to not do business with this ups store because she is just greedy and rude. Most of the other employees are very sweet to deal with but not this lady. She just wants every penny from you. I would recommend selling this place or just not coming to the store and maybe this place might run better. Just be honest to your customers and don't overcharge. I read the reviews and I think I can confirm they are all true. read more

just read the response from this store to my post last month, so I am submitting a new review to address their customer service. The response was very disappointing. This employee was definitely not trying to "educate" me for a better experience if there is a line of customers on a future visit. He (Chris) was condescending, impatient and very put out when I asked for his assistance instead of using the newly installed self scanners. I explained that I didn't have my glasses on since I wasn't prepared for the new self checkout proces. I finally point blank asked him if he's refusing to assist me. A few eye rolls from him and he begrudgingly took my return items. He must be a family member of the manager??? I say this because I used this location one time prior when he was working and it was such a negative experience that I remembered him. read more

Would give zero if possible. The woman literally slammed my item on the scale twice rolling her eyes at me because I had never shipped a package before and asked her for help. She was rudely asking me over and over again how much the envelope I was using was. As if I was the one who was working there and being completely terrible at my job. Even the manager popped off at me because the shipping label I had emailed them was a screen shot and not a pdf. They were so terrible and rude, I had to cancel the order and go to a different location. Their incompetence almost ruined a $500 business deal involving the item I was shipping. read more

Nice people, but they seem to always recommend the highest shipping rate. If it sounds high ask for different options. You'll be surprised how much you can save by questioning their initial recommendation. read more

If your looking for this place its 2 doors down from LA fitness. It's hard to understand the lady. She told me it was 2 blocks down from LA. Drove around for 30 mins looking for it and called 3 time then she stopped picking up. Ugh. read more

I have been doing business with ups for a long time. This is the absolute worst ups store ever. The Indian lady there is so bad with customers. She is very dishonest and greedy. She is rude with customers and employees. The employees there seem to try their best but she is not nice to anyone. I think her name is pamaja or something I am not sure. I read other reviews and can verify that this is the worst ups store in the country thanks to her. She needs to not come in to work and I think the store will be fine and the customers will be happy. read more

I came in here to send a package to Amazon for a refund. The dudes behind the counter were very helpful. They basically did everything for me (attached the label, sealed the envelope, gave me a tracking number) in about 2 minutes. I assumed the padded envelope prices would be a rip-off, but they were very well priced. Probably cheaper than Office Depot next door. Friendly and fast service! read more

This is my go to store for all printing and shipping needs, especially since I've been working from home. They take care of everything with a smile and provide great custom service. read more

If I could give it a 0 stars I would. Worst customer service this place is the worst.They don't care at all

James Granger · 2 seconds ago I asked to get a passport photo and was told to go across the street to Walgreens.This despite signs indicating they do passports! I mailed an item priority mail it it took 9 DAYS just to reach the post office from the store. When I inquired about it the blame was put on the postal service and no refund was offered. This despite my having the tracking information from the postal service indicating when it was received and the label created!! Wont see me in this location again!! read more

They have great customer service and are so sweet! This is my go to UPS store!!! I come here all the time! Wonderful people!

Great customer service this morning! So nice and helpful. I have been to this store once before and my experience was somewhat different. Good changes made! Thank you. read more

Non-existent customer service, manager is a LIAR. Told me several times he called me to try to correct THEIR error in shipping charge, I never received a call verified by phone records. Left the package sitting on their shelf for 10 DAYS while my daughter waited for it in CA. When i finally called to find out why it wasn't shipped. no help. They said pay the extra or pick it up. I will never use UPS again and I am cancelling my UPS business account. National customer service also told me too bad! read more