I worked with a non-profit and not only did management go beyond the greatest of expectations but the entire staff as whole executed customer service that not a day's seems to have become a lost art. Beyond that they worked with us one every print job and allowed to give them a list of every changing ideas that they were very open to and accommodating to us all that way unto the actual day of print. Even after print they helped along with our marketing material on all aspects. Can't say enough about this entire team that makes up the Marianna UPS read more

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Great customer service and the staff are quick and efficient. I really do appreciate that because they are super busy but the line always goes fast! read more

I have used the UPS Store in Marianna for many years, both for shipping things and also for getting things I needed printed. I have never had anything less than excellent service. Sometimes the line is a bit long, filled with people who use the Amazon return service available there, and the employees can feel a bit pressured, but a friendly smile and a calm attitude on my part has always gone a long way in keeping things smoothly running. To be honest, the only problems I've ever encountered at this location are "customers" who come across as rude, demanding, unprepared and generally unpleasant. Kudos to the employees for doing their best to maintain composure and try to provide the best possible service even to those who verbally assault them. read more

I booked a notary appointment online and when I arrived for my appointment, I was told that notaries were not available on Saturday. Their website needs to be fixed to prevent this from happening. I drove 40 miles for nothing. Luckily, I found another notary in the area that was available. I can't speak to the quality or speed of service, nor to the pricing because there was nothing they could do for me. read more

I shipped a parcel in august that was haphazardly entered into the system by an employee and the address did not exactly match after I went back in to ask for changes I was told this was all they could do to enter it as this was the mask available on ups system. It went to a business but was specified as a private address and finally lost and not delivered at all. I informed the young lady at the store it contained perishable items and to send it as fast as possible. A week, although not fast the only option. Since then the only help I have gotten from the store after corporate redirected me to them was not even a call back and an employee not trained to help another one who has found employment apparently elsewhere and the owner has not been in and her employees can't get messages to her. USPS has settled a claim of a package shipped the same day, within less than 10 days. You can't even get anyone at corporate to answer the phone or get past the AI system. I will use other shipping options in the future. They are great for Amazon returns that's it. Update I got a call from the owner and she explained she a franchise not directly linked to ups and has really no other options as me as a customer. Sad but true the state of affairs these days. I upgraded my evaluation as the owner can not be responsible for the employees having a bad day or quitting. Ups is horribly hard get in touch with and I will consider that for future shipping read more

I use UPS frequently delivering several packages already labeled. The store manager Jet and employee Lia always make me feel welcome. They are always friendly and helpful and make sure to tell me how much they appreciate me and the business I bring them. I recommend them highly for all shipping, email and faxing services. read more

Courteous friendly service. Everyone is friendly and eager to help. Convenient location.

Their prices are extremely exorbitant. When you complain, they'll tell you that all UPS Stores have the same pricing. But, it's not true. When I must ship UPS, I travel about an hour away to Panama City, just to avoid the Marianna store. I had passport photos taken there once years ago, and they came out so badly that they were not accepted by the passport office, and it set me back several weeks. Avoid this store! read more

I can honestly say that the woman who helped me went above and beyond to do so. She was professional and friendly. I almost felt like " home" because she was so helpful. I came in stressed and overwhelmed and left the store feeling " cared" for. She walked me through every step and a huge weight was lifted off my shoulders. I definitely recommend this store. read more

I used this store to send an overnight guarantee next day delivery and it was a day late so I should have received a refund of $35.69 but 20 days later still no refund but plenty of lies and stories from the manager. She refused to give me a refund and blamed it on UPS corporate. However they said she never even filed for one. They have no record of her contacting them. Not only is she is a liar and a cheat she was rude and unprofessional. DO NOT DO BUSINESS with this store, you'll regret it, I did. read more

USER BEWARE, very unprofessional! My package did not/has not arrived and we paid for overnight shipment! When I phoned the store, the young lady was rude, condescending; very unprofessional! She even gave me a false name, Tiffany then Makayla! My package was shipped from Marianna to Orange Park, FL; it's in Tifton, GA!!! She said the store does not guarantee over night delivery and that all packages must go through Kentucky! I filed a corporate complaint; USER BEWARE! read more