Sethious Herman is a true professional! He shipped my "Man…read moreFrom Uncle" collection (valued at 6 million dollars) to East 19th Street in Sheepshead Bay , NYC and it arrived in perfect condition! I wouldn't think of shipping anything with anyone else other than Sethious!

If you ever need mail forwarding service, these folks can take care of you. They have taken great…read morecare of us. If you need to talk to someone, they are available on the phone as well.

I've used this store several times over the last 2 years and I am consistently impressed by the…read moreemployees - they are professional, competent, helpful, and friendly. It is NOT easy to find good help in the Keys, and I admire that they manage to find and retain good people here. Thanks for your help! And they also sell fun greeting cards.

I have been living in big pine key now for seven years and the customer service in this town…read moreincluding this store has become unbearable by people who think they can come own a business in our small community and treat locals like this. store owner said this "since we don't make any money on this delivery we have to charge you $1.50 plus tax for a piece of tape". For a small piece of tape!!! To tape one end of the box? not only will I never go there again...but will try to make others choose another store who believes in helping the community out more than making $$$.

The service we got was nothing less than first class that person we worked with was very friendly…read moreand knowledgeable.. she had a great personality and greeted almost every customer by their first name .. an outstanding experience!!! we would bring all packages for shipment to her in the future!!!

Beware: the owner threatened to call the police on me while I was trying to return an Amazon…read morepackage. To start, this was my third attempt to return the package due to the store not being open during its posted hours, which aligns with what many others have already pointed out in publicly available reviews. Based on how I was treated, I can also understand why multiple reviewers have raised concerns about the way customers are treated here. If you want additional context, you can search the store on Google and review the lower-rated feedback, including the 1-star reviews, to see how others describe their experiences. While I was in line, the owner came out and started complaining to her employee because they were having trouble scanning the package for the customer ahead of me. The tone and attitude were already clear before I even got to the counter. When it was my turn, I said hello, placed my package on the scale, and showed her the Amazon return QR code on my phone. The item was in the same unopened box it came in. As she was putting the label on it, she started insisting it was not the original box and complaining that the original box was required. I told her it was the original box and that this was my third attempt to return it because the store had been closed during posted hours. She then used her back pain as an excuse for why the store is frequently closed during business hours. She then told me that if I didn't like her service, I could drive to Marathon to return my package. I took that to mean that if I didn't accept the way I was being spoken to and the claims about the packaging, she would refuse the return and make the situation more difficult than it needed to be. The interaction felt controlling and completely inappropriate for a basic Amazon return. At that point, I made it very clear how I felt about her and the way I was treated as I was leaving the store. I then contacted UPS support to file a complaint. The representative asked for her name, but since she was not wearing a name tag, I had no way of knowing it. I asked if they needed the name, and they told me it was up to me but that it would help, so I went back into the store to get it. When I went back in and asked for her name, she refused and then said she would call the police on me for trespassing, even though I was following the instructions given to me by UPS support. Between the repeated issues with the store being closed during posted hours, the behavior I experienced during this interaction, and being threatened with the police when trying to follow instructions from customer support, this was completely unacceptable.

Erick make the difference, he is kind, competent and patient.office is small, but line is fast, he…read morealways helps

Always helpful and friendly. Such a different tone than going to a regular USPS/USP place lol…read more He also gives my pups treats, so extra plus !! :P

I can't believe it has taken me this long to discover this gem! First off, I have been a seller on…read moreEbay/Amazon for about 4 years. How many times have I waited in a line at the mail? How many times have I dealt with the rude USPS customer service? For the SAME prices you can visit Mail mart. This place has USPS, UPS and FEDEX all in one. You can compare the prices of all three to see what best fits your needs. The MAJOR draw of this place is that there is never more than two customers at a time which means no wait... even on weekends. They are open on some holidays which USPS is not such as Columbus Day. Larry is the sweetest guy. He is so helpful and he will go through all the options so you get what you need for the lowest price. This store sells cute knick knacks such as cards, stationary, pet tags, etc. I think the location is incredibly convenient because my bank and grocery store of choice are both in the same shopping center. My only regret is not having found this place sooner. I doubt I will go back to the post office again...

I was very courteously attended to by a lady, for notarizing a document. All went well (though they…read morewere a bit disorganized, and the wait was unnecessary), but, just as I was leaving, the owner/manager/whatever he is began chewing out his employees very rudely. I was shocked. It was the type of behavior one might expect from one who was accustomed, in his homeland, to great wealth, power, and impunity - though even those, generally, don't treat their servants so poorly. He finished, as I stared in disbelief, only to look at me and ask "do you need something?". I replied no, but was that necessary? He came back to me with an explanation of why he'd yelled at them in Spanish. I replied that I could full well understand the Spanish, what I could NOT understand is how rudely he speaks to his staff. I asked him if he'd never learned courtesy. With a cynical smile, he waved to me, and said "Bye bye". I replied with a clear "F*** you, you arrogant pri*k". ANYONE who treats others so poorly gets NO respect.

Great service. Antony and Sabrina helped with the whole process from selecting the box i needed to…read morecompletely packing my products to be shipped, they were very efficient! thank you

The Best Staff ever!!! I was helped with A vary important need to help me complete the document…read moreneeded for my family member's medical care. Thank You So Much to complete it in A timely manner!!!

I sent a package and cost me well over $150.00 and was promised 3-5 days delivery it's been weeks…read moreand it never got there. They don't answer their phone when you call either. So there is no way to claim. On top of it they were rude and unhelpful when I had to seek shelter inside their store when one of their Amazon and USPS delivery people gaslighted me yelling at me when I asked the USPS driver to please move her (illegally parked) white unmarked vehicle from behind my parked car so I could get out. Suddenly The Amazon worker rushed out of her truck and over to me. I had gotten out to ask the USPS driver after three times to please move and then I decided to get the ID of the vehicle as that was my only recourse. The Amazon worker rushed at me saying I was harassing the USPS driver. I moved quickly into my car for safety but she followed me and she banged on my glass screaming at me "what is wrong with you white people" They Karenized me gaslighting the situation when they were being aggressive. When I ducked into their store to ask them to please get their delivery people off of me they told me I had to leave that it was "too loud" instead one of them went outside to chat with the Amazon worker and smiled as he left the store to talk to her I felt threatened so instead I called 911 as the Amazon worker was outside the shop not letting me leave. I will never set foot in this place again. They work with bullies and thugs. Meanwhile I was late to work and the cops did nothing either. Never set foot in this bizarre palace again - and I escalated the situation to Amazon, because this shop did nothing to palliate that the drivers that work with them bully their customers and they don't care that they block traffic for their purposes

I have been using their virtual pro box for 3 years the owner is a very very very (I can't express…read morevery enough) nice man we always have great conversations while picking up my mail I've never had any issues with them I love this place I've moved further from their location but I refused to go to another location the longer drive is well worth it because of the trust and friendliness I've received from them I will be a life long customer. They have now began allowing their adult children to run the business more and the same customers service I've received from their parents have been presented to me through their children. Can't stress enough this is the best place to have a P.O. Box I've been late paying my bills and it's always been a friendly and understanding courtesy extended to me!!!!!!!

Spectacular service, above and beyond! At this UPS store, my father's cherished military honors…read moreflag was packed and shipped with an abundance of care, strongly boxed with lots of prominent red "Fragile" stickers. This woman handled our treasure with reverence and respect that is rare today. I'm so appreciative, my words are inadequate. I have full confidence in this store and its fine professional staff. Thank you!

This location seems to have little interest in customer service. even though their hours are posted…read moreand advertised, they close without explanation. An employee told me they were closed due to computer problems, but they still have packages for people to pick up, yet they don't leave one person to operate the store to facilitate this service. UPS stores in general are very accommodating, but this location is not.

Really convenient shipping location! It's open longer than anywhere I needed to ship (USPS, UPS,…read moreFedEx) and was quick. I've only used for prepaid shipping so everything was smooth and shipped the same day!

This is probably a fine business in its own right, but I'm giving this place 5 stars because (A)…read moreThey were there when I needed help getting out of a bind and (B) They basically opened up their store more than 2 hours after they normally close, just to take care of me. I found out at about 8:15 p.m. on a Tuesday that I needed to pack and ship a package. I was leaving on business very early the next morning and would be gone for several days, so I needed to get this shipped that evening. Even the post offices that stay open late close by 6 so that was out, FedEx/Kinkos was out because I don't have an extra testicle, which is what it would've cost to ship this heavy box using FedEx, so my only hope was to find a store that ships packages via UPS or USPS. I remember seeing this place along US1 in the plaza where TGI Fridays and Pier 1 Imports are located. I boxed everything up and headed out, hoping they were open (I couldn't remember the name of the place and couldn't find them in the few Google searches I did, so I couldn't call ahead). I arrived just after 9, the "OPEN" sign was still lit, and the door was unlocked. I walked in, thinking that maybe they were supposed to close at 9. I saw 2 people (the owners I think) in the back, and a chain gate was pulled 1/2 way across the hallway between the front of the business and the area where the sales counter is located. I asked if they were still open and pointed toward the "OPEN" sign that was still lit up. The man looked up and said "We close at 7 on weekdays". I asked if he could help me out, and I nicely explained again that I stopped because his open sign was still on. He smiled and said "You can come in". The woman who was working there was friendly and took care of me quickly, and because of their kindness I could relax knowing that these things were shipped before I left the next morning. That's customer service at its best! As far as the store, they sell boxes, tape and packaging products, they can ship via UPS, USPS and FedEx and they also sell stamps. I also believe you can drop items off to them and they will package them up for you and ship them. The next time I need shipping supplies or need to ship items, I'll be coming here for sure; They've earned my business. Come to think of it, I think I'll also send them one of the "You've been Yelped" cards as well!

efficient and price-quality cpmpetitive opening hours…read moreextended a plus . . ......,

Very helpful with big printing project. Everyone working there was very nice and the owner…read morepersonally helped me figure out sizing etc.