They bent a metal sign to put it in my mailbox instead of putting it in a package boxread more

This is the WORST post office I have ever patronized! The staff is moody and unprofessional -…read moreclearly do not enjoy their jobs. Made an appointment for passport services on the website 2 days prior, received a call 1 hour before the scheduled appointment the day of to say "we cannot do your appointment today, you'll have to make another one for Monday." Definitely not trying again at this branch.

I've tried contacting this P.O. via phone today EIGHT (8) times to get simple postage stamp cost…read moreinformation. ALL EIGHT CALLS (made between 1:15 to 1:45) went unanswered beyond the prerecorded welcome message and that I needed to wait on the line to be served. Each call lasted for total length of one minute and 45 seconds, at which time the call is disconnected.

Super service with no eye rollin', gum snappin' or bad attitude that I've experienced at many a…read moreUSPO centers. Friendly lady from New York who works the counter is super sweet. Plenty of parking!

They never answer the phone. They have routinely sent my packages back to sender. I have filled out…read moreall the paper work. UPS, AMAZON, FED EX all have no issues delivering to my home. I see my items on informed delivery. Then it says HELD at customers request... then returned to Sender ... That is not the case. What is the problem ? Why do you never answer the phone ?

We are from out of town visiting in Key Largo and needed to urgently mail one package. There was no…read moreline and the gentleman behind the desk was very nice and helpful. All done in a couple of minutes. A smooth process for us!

I popped into the Key West post office to mail a couple of postcards while on vacation. The total…read morecame to two dollars and change and I was paying with a five dollar bill. Unfortunately, the postal worker behind the register had no change in his drawer and had to take 10 minutes to find a supervisor, get assistance with the process, and refill his drawer. However, he was nice about it, apologized for the delay, and I was able to mail my postcards and get on my way.

All the employees at the roosevelt location are great. Except one, older white gentleman always…read morecranky but a new low even for him today. Short interaction over paying with a $100 bill. $30 package and book o stamps, so wasn't getting a lot of change. Well, it quickly escalated into him telling me to "go Fuck myself" as I was leaving. People if you obviously hate your job that much , go find a new place to be miserable at...

So much for the laid back vibe in Islamorada, FL! Apparently the employees at the Islamorada post…read moreoffice need a nap. Today I had the extremely unpleasant experience of visiting the Islamorada, Florida post office to renew my two young children's passports. (As my children both already had passports, I am calling it a renewal, though I completely understand that they treat it as a new passport application when the children are under sixteen.) After calling the two local post offices in the area that offer passport services the previous few days, and only getting a phone that just rings and rings with no answer, I decided to follow the instructions on the Islamorada post office website which stated that they offer walk-in passport applications from 3-4 pm Tuesday through Thursday. I then shuttled my whole family, husband and young kids, straight out of school, and arrived at circa 3:20 pm on 1/14/2025. Upon arrival at the post office, an employee met us in the front, and though he looked like he was just waking up from a nap, and did not seem to know that the website advertised walk-in appointments, he wasn't unpleasant. He went in the back to get a woman to assist me. A woman appeared and I informed her that I was there to renew my young children's passports. The woman snarkily responded that I cannot renew a child's passport, then barked at me asking if I had the forms filled out. I supplied everything needed, along with both children's passports. The woman then pulled out my son's birth certificate and said that it wasn't the original. I explained that the birth certificate was the one I received back from when I applied for his original passport, which was issued with no problem. Angry woman behind the counter then said, "She's a snippy one, isn't she?" Then another very disheveled man came out of the back and sneered at me, asking "Who sent that back to you?" as if I was a mentally deranged person. Then he proceeded to explain that they would have only sent me back what I had sent to them. I explained that when I applied for my son's first passport, we were in California, and that is what the U.S. State Department sent back to the Los Angeles processing center. Let me remind you here- the birth certificate was perfectly acceptable for my son's first passport application, and he has a passport issued based on this very same birth certificate. I then mentioned that I have worked for the U.S. government, so this is not my first rodeo, trying to lighten up the absurd situation in which I had suddenly found myself. The man then sneered angrily "If you know people in the State Department, then why don't you just call them to renew it?" I could feel his pure disgust for me practically coming off of his skin. Meanwhile the miserable woman behind the counter commented sarcastically, "We all know people in high places, don't we?" Completely baffled by this intense bitterness that I had somehow triggered by simply applying to renew my children's passports, I continued to hand over the paperwork needed to the angry woman, and she would then thrust the paperwork back at me and bark orders as to where to sign, rolling her eyes the entire time. My eleven-year-old son even noticed that she was rolling her eyes at me. Meanwhile, disheveled-management-guy skulked off to the back office again. You would have thought I was a child trafficker, the way I was treated. Actually, they probably treat child traffickers and shady people better than they treated me and my family. I went to the post office today to complete a bureaucratic paperwork exercise, of which I am very familiar. I did not deserve to be derided and disrespected. At the least, these two employees at the Islamorada, FL post office located at 82801 Overseas Highway, Islamorada, FL perhaps need to take a class or two in customer service. As someone who has served my country, these postal service workers may need to learn what 'service' means. We all have bad days, but this was completely uncalled for. I can honestly say that I have never been treated so badly or with so much disrespect, disdain and disgust than I was at the Islamorada, FL post office. This is unacceptable.

Shame on you Islamorada Post Office. I made an appointment to get my grandson's passport. I…read morefollowed all the directions INCLUDING: IF THE PARENT IS UNABLE TO GO WITH THE CHILD TO APPLY FOR THE PASSPORT, THEN.... "A third party may apply for the child's passport with a Form DS-3053: "Statement of Consent" or a notarized statement from both parents/guardians giving that third party permission to apply for the child. The statement must include a photocopy of the parents/guardians' identification. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian." I DID ALL THIS ^^^^ and the workers would not let me complete the application. Shame on them. From the get-go I was told that the passport agent was getting ready to leave. Did he not know he had an appointment? I drove 24 miles to the post office to complete this today. Then I was asked if I was the guardian. I explained how we followed all the directions on the government website. https://travel.state.gov/content/travel/en/passports/need-passport/under-16.html They just didn't want to work. SHAME ON YOU ISLAMORADA POSTAL WORKERS

Terrible service retrain your employees. They need to get out of their vehicles and knock on the…read morefront gate or door. Constantly having issues with this post office and packages. Companies should not use the USPS for shipping. Their carriers are LAZY!!!

it will be great if USPS can create a line during peak hours for just drop offs for instance, drop…read moreoffs for eBay products that have already everything that they need and that just need a receipt .It is outrageous to have to wait in line for 25 minutes to just get a receipt.

Everything !!! U NEED, and friendly service to boot ! The lady I talked to was so…read morenice. Had a genuine. Interest in making sure you got everything you need, and everything was correct. It was a refreshing pleasure dealing with her. Shawn

Absolutely horrible service and even worse mail delivery people. They are so lazy that they won't…read moreeven deliver our packages and instead note our mailbox is blocked but as you can clearly see my package was in South Carolina when she said my mailbox was blocked for delivery. When we try to talk to them about these issues they act like they've never seen us before and have no idea what we're talking about. This post office is by FAR the worst business on Summerland Key.

Deeply unprofessional and condescending -- beware if you're a tourist or person of color…read more I had an extremely uncomfortable experience at The Key West Mail Room -- one that mirrors what others (like Divya N.) have already shared here. The man working there was rude, dismissive, and weirdly antagonistic from the moment I walked in. He asked if I had "postage and stamps" while I was holding a stamped postcard -- a question that made no practical sense and came off as a smug attempt to undermine me. When I chose to leave the store (quietly and without a scene), he continued talking at me as if I were still standing there, like he needed to perform for the one other customer in the room. It was surreal -- and deeply unprofessional. Only later did I find out they're not even on Google Maps, which I now realize may be intentional. It allows them to operate without accountability, avoid negative attention, and keep mistreating people -- especially tourists and people of color. If you're in Key West and need to mail something, do yourself a favor and go to the official USPS Post Office at 400 Whitehead Street -- the staff there know what they're doing and treat people with basic respect. Tourists beware: this is not the kind of local charm you're hoping for. This is the kind of place that makes you feel small, confused, and unwelcome. Don't waste your time.

Avoid at all costs! (Unless you like delays and lies)…read more Was given a painting during my holidays in Key West and needed to ship it home. Trusted James (owner) of the Key West Mail Room to ship it to me. He said it would go FedEx ground and he would get it shipped promptly. Weeks go by and the tracking number he gave me shows it is not given to FedEx. I tried calling over a dozen times but the phone just rings and then goes to voicemail that cannot take your message because it is full. I found an email address for the store (via their old Facebook profile) and emailed that.... no response. After two weeks, I had to send a local friend to the store to ask James where my painting was and when it would ship. He was told that the delay was due to having to order a box to ship the painting in. He promised it would be sent on Tuesday. LIES!! LIE 1: He didn't ship it that Tuesday, he waited until Friday. This was 3 weeks after I paid him to ship the painting! LIE 2: Then, it arrived in a "box" that was cobbled together by taping together some used Amazon boxes. The painting was placed inside another used box that originally shipped "Stacey M" her Kasper brand dress. (I know because the original shipping label was still on it!) The only nice things I can say is that it did not arrive damaged and that FedEx was faster to get it to me than I expected, considering it was shipped via ground service. Why one star? Because YELP won't let me give zero stars. AVOID!!! Go to another shipping store instead.

Key largo and Tavernier post office locations have been going downhill for years; they finally hit…read morerock bottom! Not only did the only clerk they have @ Tavernier place the scan label incorrectly on my box for priority mail package that cost me $47.80, but then Key Largo finally ended back with it in their possession after two months, yet shipped it back out to the black hole In Opa Locka with "misshipped" status! Nobody answers their phones at either location nor emails sent by internal affairs office who I had get involved in this mess! Every suggestion given online regarding this nonsense, states I need to go in person for employees to assist me better and dig deep into the situation so they can fix the issue and find resolve. This is posted by postal inspector and all suggestions by government agencies in charge of employees on all levels with USPS. When the consumer affairs department told me to go in person, I took off the following day of work..losing more money with this craziness, in hopes of some resolve. The only thing I was able to accomplish was more confusion, laziness, ignorance and lack of concern. Key largo I took the day off of work and lost more money, just to get this thing resolved and Key Largo went as far as calling the local sheriff and had two officers come. She was the supervisor who was too busy to pick up her phone for internal affairs and chose to ignore urgent emails sent to her! She was also too much of a coward to come out front and help address this issue for/with me! She's a POS and has no business being employed at a government level handling our mail! Attached is another example of the incompetence Tavernier location shows. Here is more proof of their moron mentality! I had an important letter sent to me certified mail, time was of the essence...and expiration dates were involved! Look at the date on notice that was on door when I got home from work. Thw correct and actual date was 01/2026...not 12/2026. The back of the notice also has Saturday hours being open 1/2 day! They haven't been open on a Saturday since 2019!!!! They don't mark anything as having to be signed, so why leave a notice, just leave my mail! I also went online as per their instructions and requested a redelivery for date I'd home that same week...shocker!!!, never attempted a 2nd time at all. I don't know where the letter is nor what they did with it, but it has personal information in there to the point where my identity could easily be stolen. The expiration date has come and gone since and now I'm scrambling to, yet again, fix major errors for which they caused and produced! Both at the same time is a bit much, as my focus 24/7 for the past two months, have been dealing with unraveling the USPS incompetence in all areas on all levels with both Key largo and Tavernier! None of this is ok in the very least and since the pussy ass supervisor in Key Largo waned to play the cop calling game rather than coming out and assisting me or at least being an honest human being and admitting their human error with an apology attached! She was so guilty of doing the wrong thing and she told on herself by the way she acted and behaved! She screwed herself though. Internal affairs will be waiting for my report back to the tomorrow and I'll be forwarding along with them, everyone's "I don't give a shit about anyone but myself"attitudes and "so screw you an your packages an time sensitive certified letter," to the postal inspector! They are the highest level of law enforcement regarding USPS!! I hope she had her 3 mins of kicks calling the law, bc they were confused as hell when they got there, apparently this bitch lied and said I was physically fighting with her clerk and another customer! Fckg LIAR SHE IS!

What a joke! Our money hard at work, HUH! We need some new conscientious employees working for our…read moreUSPS! You call and it rings and rings and rings and then they pick up and hang up without a word.