Spectacular experience! I was helped by Hollie, Cyndi, Sheema. My work required me to send out many…read morecertified envelopes every week. I'm usually greeted with a face of exhaustion because they take so long and often a line builds up behind me. This crew was phenomenal. They tagged teamed and got me taken care of in less than 30 min and soooo nice!!! I'm super thankful for this team!

Cute little post office inside. Easy to access as right off main highway US - 1…read more It's full service here. There was only one guy working when we stopped by, but we were the only customers. We got fast and friendly service. He was nice enough to check our package to make sure it had the right postage. Good to know where they are located in case we ever need them again while in the area.

I've tried contacting this P.O. via phone today EIGHT (8) times to get simple postage stamp cost…read moreinformation. ALL EIGHT CALLS (made between 1:15 to 1:45) went unanswered beyond the prerecorded welcome message and that I needed to wait on the line to be served. Each call lasted for total length of one minute and 45 seconds, at which time the call is disconnected.

Super service with no eye rollin', gum snappin' or bad attitude that I've experienced at many a…read moreUSPO centers. Friendly lady from New York who works the counter is super sweet. Plenty of parking!

Great customer service! Staffed w people who seek solutions to problems, not the other way round.read more

Went in to buy a box and was met with rudeness. I gave it 2 stars because like it or not its closer…read morethan the 45 miles I would have to go to the next closest fedex Note. They do not accept cash

I liked this post office. I stopped by to mail a post card. Yes. One of my college friends and I…read morestill exchange postcards from every away destination we go to. We started this more years ago than I can admit to here and still do so. The post office service desk was closed, but the lobby was still accessible. And it was gloriously cool and air conditioned inside. Everything was so neat and clean. There was a long row of post office boxes. It was well lighted, too. They have two pick up times for mail when out in the inside box. They also have a drive by mailbox in the parking lot outside. There is a nice sized parking lot for cars, as well. This post office is located right off the Overseas Highway and U.S. the main one for Key Largo. It is easy to access and convenient.

They never answer the phone. They have routinely sent my packages back to sender. I have filled out…read moreall the paper work. UPS, AMAZON, FED EX all have no issues delivering to my home. I see my items on informed delivery. Then it says HELD at customers request... then returned to Sender ... That is not the case. What is the problem ? Why do you never answer the phone ?

Located near Duvall Street and easily accessible with ample parking and nice air condition indoors…read more My experience was ok. As I walked in the middle of the day, super hot and humid and pleasant to be in air condition. I noticed there was a line of 8 people ahead of me. It is was quite a wait, I waited 15 minutes and there was nobody at the counter and finally someone had shown up. I had to leave, I asked locals in town why the post office has only one person at the counter and their response that's Key West. Long lines and 1 person. I guess when you have Island mentality and not rushing. Prior to getting in line, I looked for a stamp machine to avoid the line and stamp machine was down. I thought this added to the charm of the town. Word of warning! Go early during the day when there are no lines. Service; none, as I left. Organized and clean

I popped into the Key West post office to mail a couple of postcards while on vacation. The total…read morecame to two dollars and change and I was paying with a five dollar bill. Unfortunately, the postal worker behind the register had no change in his drawer and had to take 10 minutes to find a supervisor, get assistance with the process, and refill his drawer. However, he was nice about it, apologized for the delay, and I was able to mail my postcards and get on my way.

So much for the laid back vibe in Islamorada, FL! Apparently the employees at the Islamorada post…read moreoffice need a nap. Today I had the extremely unpleasant experience of visiting the Islamorada, Florida post office to renew my two young children's passports. (As my children both already had passports, I am calling it a renewal, though I completely understand that they treat it as a new passport application when the children are under sixteen.) After calling the two local post offices in the area that offer passport services the previous few days, and only getting a phone that just rings and rings with no answer, I decided to follow the instructions on the Islamorada post office website which stated that they offer walk-in passport applications from 3-4 pm Tuesday through Thursday. I then shuttled my whole family, husband and young kids, straight out of school, and arrived at circa 3:20 pm on 1/14/2025. Upon arrival at the post office, an employee met us in the front, and though he looked like he was just waking up from a nap, and did not seem to know that the website advertised walk-in appointments, he wasn't unpleasant. He went in the back to get a woman to assist me. A woman appeared and I informed her that I was there to renew my young children's passports. The woman snarkily responded that I cannot renew a child's passport, then barked at me asking if I had the forms filled out. I supplied everything needed, along with both children's passports. The woman then pulled out my son's birth certificate and said that it wasn't the original. I explained that the birth certificate was the one I received back from when I applied for his original passport, which was issued with no problem. Angry woman behind the counter then said, "She's a snippy one, isn't she?" Then another very disheveled man came out of the back and sneered at me, asking "Who sent that back to you?" as if I was a mentally deranged person. Then he proceeded to explain that they would have only sent me back what I had sent to them. I explained that when I applied for my son's first passport, we were in California, and that is what the U.S. State Department sent back to the Los Angeles processing center. Let me remind you here- the birth certificate was perfectly acceptable for my son's first passport application, and he has a passport issued based on this very same birth certificate. I then mentioned that I have worked for the U.S. government, so this is not my first rodeo, trying to lighten up the absurd situation in which I had suddenly found myself. The man then sneered angrily "If you know people in the State Department, then why don't you just call them to renew it?" I could feel his pure disgust for me practically coming off of his skin. Meanwhile the miserable woman behind the counter commented sarcastically, "We all know people in high places, don't we?" Completely baffled by this intense bitterness that I had somehow triggered by simply applying to renew my children's passports, I continued to hand over the paperwork needed to the angry woman, and she would then thrust the paperwork back at me and bark orders as to where to sign, rolling her eyes the entire time. My eleven-year-old son even noticed that she was rolling her eyes at me. Meanwhile, disheveled-management-guy skulked off to the back office again. You would have thought I was a child trafficker, the way I was treated. Actually, they probably treat child traffickers and shady people better than they treated me and my family. I went to the post office today to complete a bureaucratic paperwork exercise, of which I am very familiar. I did not deserve to be derided and disrespected. At the least, these two employees at the Islamorada, FL post office located at 82801 Overseas Highway, Islamorada, FL perhaps need to take a class or two in customer service. As someone who has served my country, these postal service workers may need to learn what 'service' means. We all have bad days, but this was completely uncalled for. I can honestly say that I have never been treated so badly or with so much disrespect, disdain and disgust than I was at the Islamorada, FL post office. This is unacceptable.

Shame on you Islamorada Post Office. I made an appointment to get my grandson's passport. I…read morefollowed all the directions INCLUDING: IF THE PARENT IS UNABLE TO GO WITH THE CHILD TO APPLY FOR THE PASSPORT, THEN.... "A third party may apply for the child's passport with a Form DS-3053: "Statement of Consent" or a notarized statement from both parents/guardians giving that third party permission to apply for the child. The statement must include a photocopy of the parents/guardians' identification. When the statement is from only one parent/guardian, the third party must present evidence of sole custody of the consenting parent/guardian." I DID ALL THIS ^^^^ and the workers would not let me complete the application. Shame on them. From the get-go I was told that the passport agent was getting ready to leave. Did he not know he had an appointment? I drove 24 miles to the post office to complete this today. Then I was asked if I was the guardian. I explained how we followed all the directions on the government website. https://travel.state.gov/content/travel/en/passports/need-passport/under-16.html They just didn't want to work. SHAME ON YOU ISLAMORADA POSTAL WORKERS

We've been wintering in KW for 7 years. Last year I used pretty much all their services. If you've…read moreever visited the KW post office it will be well worth a few dollars to have your mail sent here instead. - Personal, efficient, professional service. James the owner is great and truly interested in doing the very best for his customers. James has worked for corporations and understands how both large and small businesses operate. - If you set up a mailbox you can have Amazon orders etc. sent here. An important package held here is far preferable to the post office. If you need shipping supplies or help, a Key West mailing address or just an alternative to the post office, this is the place to go! Say hi to James for me.

Deeply unprofessional and condescending -- beware if you're a tourist or person of color…read more I had an extremely uncomfortable experience at The Key West Mail Room -- one that mirrors what others (like Divya N.) have already shared here. The man working there was rude, dismissive, and weirdly antagonistic from the moment I walked in. He asked if I had "postage and stamps" while I was holding a stamped postcard -- a question that made no practical sense and came off as a smug attempt to undermine me. When I chose to leave the store (quietly and without a scene), he continued talking at me as if I were still standing there, like he needed to perform for the one other customer in the room. It was surreal -- and deeply unprofessional. Only later did I find out they're not even on Google Maps, which I now realize may be intentional. It allows them to operate without accountability, avoid negative attention, and keep mistreating people -- especially tourists and people of color. If you're in Key West and need to mail something, do yourself a favor and go to the official USPS Post Office at 400 Whitehead Street -- the staff there know what they're doing and treat people with basic respect. Tourists beware: this is not the kind of local charm you're hoping for. This is the kind of place that makes you feel small, confused, and unwelcome. Don't waste your time.

I have dealt with Post Offices from coast to coast and up and down the eastern shore. I have had…read moreevery bad experience in the book. I have had everything bad happen to me imaginable. However...the staff at the Summerland Key Post Office have been nothing but wonderful and nice to me. These people enjoy their jobs, helping others, and have, in fact, saved me a lot of time and money with their advice and guidance. Every Post Office should take note of the excellent customer service given at this location. I know that my packages will make it to their destinations when I hand it off to one of the friendly, smiling faces behind the counter. Kudos and thanks!!

Everything !!! U NEED, and friendly service to boot ! The lady I talked to was so…read morenice. Had a genuine. Interest in making sure you got everything you need, and everything was correct. It was a refreshing pleasure dealing with her. Shawn