I am always impressed with all the UPS Stores! These people work their tails off. Every single time I'm in there they are professional. They move super quick and they get the job done. I never know exactly what I'm doing when I'm there but they take control and make everything work seamlessly! read more

They move the line fast and employees are very nice. It's very easy to return amazon packages here.

I Just wanted to thank Josh and staff for some excellent follow up and customer service regarding a package that I incorrectly mislabeled. The package made it to California and back. On its return I received a call letting me know that the item arrived. I went in the next day but the agent, new and busy, couldn't find it. I left. Called the next day and left message for Josh who called back the following day to say he found the package and it would be waiting for me. Nice work. read more

I do business with the UPS Store in Long Beach on a weekly basis. John is very efficient, quick, highly professional and personable! It's truly a pleasure working with him! The entire team is AMAZING each time I visit. I highly recommend this business for the excellent service they provide! read more

I brought in a large item to be packed and shipped by the store. I insured it for $500, which was the actual cost. it arrived at its destination it was broken beyond repair. not surprised since it wasn't packed properly. it was packed up in 2 boxes. instead of wrapping the concentrator in bubble wrap, there was only bubble wrap around the inner box. it took 4 months to get a (partial only) refund only and that was with numerous calls, visits to the store and emails. I never did get the full refund. I was shorted about $90, the packing fee, despite the posts on their website guaranteeing their packing. the manager (Eric) was rude & combative, yelling at me & my husband with a room full of customers. he didn't care. I will never use that store. read more

The UPS Store - A medical device labeled 'M-20' with a cracked surface is shown inside a cardboard box. The device has a power cord and a pen-like tool attached, secured with a black strap. The box appears to be used for storage or shipping, with a person's hand holding the box open. The background includes a wooden floor. - Shipping Centers Near Me - Long Beach, New York

See all

I sent design via their online site to be printed here for a presentation. Considering the area not that busy during the afternoon. I arrived and I could see my printouts visible on the counter. Being that I spoke to a person the day before confirming they were completed I was a little concerned. After reviewing all which was ok I was good to go. However, I did not receive even a folder to take them home, and luckily I brought my portfolio case that's 11x17! In addition, customer service was lacking A LOT, the guy was sitting in the back texting when I walked in, and didn't say a word or look up. Finally while I was still standing there he put his phone away, and walked over to work with me. While I was reviewing my printouts he sat back down, and went back to texting. Idk, maybe I might have wanted someone to be paid to make sure I was definitely pleased, and to see if I needed anything else before a text... just a thought. read more

I arrived at the UPS Store in Long Beach only minutes before 7 pm with 7 prepaid packages for which I needed receipts. They were literally walking to the door to lock it, but then after my helper asked them to wait for me to carry the bulk of my packages into the store They graciously waited until I got all my packages up on the counters. Then one of the two guys working started helping me right away and scanned some of my packages. As soon as the other employee was available he finished scanning the remaining packages at another terminal. I thanked them profusely because I needed to get them out of my vehicle ASAP so that I could pick up my child from college and fill my car with a whole dorm room full of items that had to fit in to take home. Upon my thank you one of the two fellows working said to me: "No problem. Don't worry.". Btw, this occurred on Wed evening May 10. I asked the guys their names and they did tell me. I must apologize for my senior brain. I forget their names. Ho​wever if you are the franchisee running this store, both you and the public should know how wonderful your staff is. I go into this store with some frequency, and they are always nice, and helpful. I recall when the store first opened, it was not my favorite UPS. I avoided it. For the last several years, since the franchisee/owner changed it is always.a good experience. So if you are reading old negative reviews it was probably from the time of the pror owner's tenure. So do give his location another chance. They have been great, especially the two fellows who took care of me on May 10, 2023 read more

I frequently use UPS they are very reliable and extremely courteous. I recommend them highly I never had a problem with any of my packages which I sent through UPS in Long Beach Long Island. I will continue to be a customer. read more

I find this place to be very convenient Employees know their job and are pleasant and efficient and accommodating to deal with read more

John helped me at this UPS store today and he was very FAST, helpful, friendly, and patient. He provided EXCELLENT customer service!!!

I came in very close to closing as it was my last day to send back an Amazon return and Sam and Carol were both so helpful! They even helped me package an item that I had misread the return instructions for! read more

After a recent policy change at this UPS Store, I'm going to have to revise my review. The new practice of charging $1 to tape up a package is absolutely larcenous. For ~6 linear inches of tape they're going to charge you. Additionally, please ensure that you stay and watch personnel properly affix your shipping label onto your package. I'd had a package go missing in UPS' system when I dropped it off with a pre-printed label and the counter employee assured me that he would put it into an envelope and attach it to the package. Admittedly - as I'd written earlier - I don't use this store for a lot. I have pre-printed labels, and packages, and they are the means of conveyance of those packages into UPS' shipping system. They should be capable of doing a better job performing even that small of a task. read more

I just went to return my package and they wouldn't give me a piece of tape to seal the box. How disappointing that this kind of business is here in Long Beach. Will definitely go out of my way to go somewhere else! read more

If you have a problem good luck getting someone to answer the phone. The phone will just continue to ring until it reaches voice mail. very disappointed. read more

I just paid $16.30 to fax 11 pages. $2.50 for the 1st and $1.25 for each additional. And tax, of course. I must take responsibility for my own stupidity in not asking what the rates were to fax documents before I handed them over. With that responsibility comes an even greater one, which is to implore you to go ANYWHERE ELSE to fax something. Frankly, I will never give them business again now that I now they price gouge. bonus tip: if you're faxing something confidential, I would step away from the counter to fill out the cover sheet. I am not implying that anyone was trying to look at my documents but I think you would feel more comfortable if the clerk wasn't standing right over you while you fill it out. read more

I was in Long Beach and needed to send a valuable package to Nevada. The 2 gentlemen working were polite and efficient. My package arrived a day early and intact. The packaging was excellent. I was pleased and surprised that the package arrived without any problems read more

A dollar to borrow a tape gun really? It's comical Really bad customer service and no vision for future read more

I dropped off a package Friday nite. Upon entering the store,josh informed me i dropped something. On the floor behind me was my gold hoop earring. I gave him my package. He gave me receipt& wished me to have a Great Holiday! In & out in 5 mins thank you Josh! Have a great Holiday UPS staff! read more

Nice people and nice service. That's all we need and so difficult to find today. Can't say that about many businesses. Now we don't like many of UPS' policies, and prefer to use the U.S. Postal Service, but the people who work in this store couldn't be nicer and better informed. Good place! read more

Carlos was super helpful and made the shipping process quick and easy. I would definitely recommend Carlos.

I never write a review about a place but I felt I had to regarding the UPS store in Long Beach. I had to ship a ceramic piggy bank to Oregon & was really nervous about it. Needless to say, the piggy bank arrived in perfect condition. I highly recommend this store for all your shipping needs. read more

I have been using this location for many years. I went to the Long Beach UPS store 3/21/2017 around 2 pm. The clerk said no hello ...but did say "you can't use this envelope, what's in here." I replied " a check...I don't feel comfortable, saying that, we are in America." OK fine that is easily remedied, change the envelope, and mail it. Bye. This clerk said that my statement was a racist statement. I am not a racist period. My meaning is that people have been stealing then washing checks, basically all kinds of stuff I don't want to deal with...just being safe...WITH MY CHECK. FYI the store had a good mix of people in it, and that was great, the people either commented to him, he was wrong , or smiled at me, agreeing with me. Also for the people who need to know I am American Indian/Scottish....my guess is the clerk respectfully was Indian. WOW ...I DO NOT run around town slinging racist statements. Please learn first how to listen then how to be a customer service person. I found the whole experience without a doubt rude and disconcerting. read more

DO NOT USE this UPS location. This store is a disgrace to UPS. Employee postage error, owner refusal to take ownership of the mistake, owner talking over me to deny responsibility, didn't call back to update me on the problem as we'd agreed, hung up on me when I confronted him on not calling me, and, finally and most outrageous of all, this owner took it upon himself to send my envelope, which he knew contained time-sensitive docs and checks that were already late because of the employee's initial mistake, and posted it it regular first class. I'd go on, but you get the idea. Read the other user reviews, believe what we've all reported, and use another UPS location or go to FedEx. read more

It was not my first time using this store but my first time writing a review for a small store in Long Beach . Time after time the young men and women who work there are great . Your welcomed with a smile and they are so eager to help you in anyway. Once again I wish I would have remembered about yelp , my recognition would have been written a lot sooner. Joshua's saw me out front on this windy, cold, rainy day the temperature was our first 30* He came outside waiting for me to we'll let me just say I'm a mature woman who takes time for things. He helped me first then got a big ,still opened up box which the weather conditions were not making it easy. Upon entering I realized the address to my daughters house was gone. Josh told me to relax the address was in the computer. Thank you Joshua and the ups Store read more

Great service. I like the guys behind the counter. They helped me save money by offering best option for my delivery. Printing service fast and efficient. Cheaper than anywhere in the neighborhood. I was satisfied with their service and products read more

Never opens onTime. 8:12am and still not open. Supposed to open at 8am. This sucks. Waiting!!!! Long Beach NY

$69.00 for 50 color copies!! Please....they never provided an estimate, charged an EXTRA $20 to make tri-fold flyers, the owner and manager are "not in now..." and the chick's response is "sorry, I don't know what to tell you". May the power of OOB shut this place down ASAP!! read more

A package was mistakenly delivered to my door. The address was to a multi-apartment dwelling and there was no apartment number on it. I live very close to the UPS store so I brought it there. The attendant refused to take care of the package. Instead he proceeded to provide lengthy instructions that included calling UPS, entering code numbers, my address, the destination address, etc. I stopped him and told him that I was trying to help UPS and was not going to go through much more inconvenience to do so. He said that he could not "help" me and I could discard the boxes. I was astonished at the lack of concern for his own company and customers. I was not a UPS customer looking for help. read more

I am writing this for my mom who is 70 years old. She was so impressed with customer service at this location. She is in process of moving . She bought 2 boxes for around $ 20 bucks . It was windy & rainy outside and she was going to walk to her apartment . The owner was nice enough to drive her to her apt . Granted it is not very far from store but still he went above & Beyond. This is first time she went to the store. I thank you for treating my MOM so well. read more

Avoid if possible. Postal service or fed ex are far superior options. You would think you were in Europe with the hours this store keeps, they open late and close early (as in disregard the hours listed on the store window and online). The two times I have been to the store the female staff were inattentive and rude and the shipping options were pricey. read more

I have never had any difficult encounters until the new owner took over. And the new manager has minimal customer service skills. I have worked in retail/service industry for many yrs and in this world, THE CUSTOMER IS ALWAYS RIGHT. There was also a price hike even though their service skills dropped. Unfortunately, I have to continue using their service until my term is over but I will NOT renew this time around. It's a shame as I have been a customer for quite some time now in this family oriented friendly town. read more

I had a parcel overnighted by UPS to this store which cost me $ 24.95. When I came to pick up the parcel Carlos said there's a $ 15 charge to pick it up. I asked to show me the pricing policy which he couldn't. I paid the $ 15 as I needed the parcel. UPS SHOULD REVOKE THIS FRANCHISEE. read more

Excellent service. I go to drop off packages and Print at this store. I use the rental computer there and the staff is professional and courteous even when customers are very unreasonable. I do not usually write reviews but when i read few reviews on here specially the "racism" comment i had to write. I was in the store at that time and let's just say the review is not 100 % honest. read more

ups driver left early (before posted last pickup time) & caused packages to arrive a day late. i have asked both ups & the ups store to come up with a solution to prevent this problem from happening again. the store manager has assured me that he agrees with me & this will not happen again and i believe him! i have updated my review and thank him. this was ups's screw up but the manager of this the ups store location gets it & is helping to make it better. thank you. read more

I been using this store for a while now. Recently it has gone through ownership change. I believe old owner was an absentee owner. There is noticeable change in appearance of store & service. Store looks very clean and neat. Staff is friendlier . read more

Unfortunately I had a similar experience with the older guy who appeared to be the owner. He is very rude and I will not bring them my shipping or copy business any longer. read more

A lot of people dumping on UPS store here for their bizarre problems. Put simply: they will take your packages and even help you package things without charging you extra, You can usually park in front and IF, IF-- there isn't a PITA, sending 12 faxes to 13 locations or someone who has to dig in their purse for 5 minutes to find 32 cents for the bill you should be done inside of 3 minutes. read more

If i could give this store zero stars I would. Spent $209 to ship 2 packages overnight on 12/6. I had no choice but to spend this insane amount of money because i was shipping food. Even though I brought these packages to the store at 11:52am they somehow never made the truck that night. My packages were finally delivered on 12/11 and of course the food was spoiled. I spent 45 mins on the phone with UPS to be told I had to go to the store to get a refund. I went to the store, and the young man who "helped" me was extremely rude. I was told I would receive a refund via check from UPS in approximately 1 week. I was told the $30 claim i made for the spoiled food would take about 30 days. It's January 2nd and I have yet to receive even a refund. The owner should do a better job training these employees who don't seem to care. I will never use UPS again, and I caution anyone using this store. read more

Do NOT support this local business! It's unfortunate because it's the only ups location in Long Beach, but they are awful! I went in to ship fragile items including dishes, and even called before hand to let them know what I was bringing in and looking to achieve. They didn't even look into the bags or weigh my items and gave me a quote of over 350 dollars! So I asked some questions, and said we can definitely use a smaller box if they pack and ship. I had fragile but small items. The CHILD behind the counter said he won't ship it in any other box other than the one he quoted me for, without even looking at what I had and just walked away. He gave me no other options. So I opted to just pack it myself. After asking for several different size boxes since they had nothing in stock, the other co-worker brought me a box and I told him I would pack it and see what was left to fill and what we could put the rest of the items into a second box... after I taped and started packing my box that the coworker gave me to be able to pack in the shop, the very rude incompetent employee, walks by, doesn't even look at me and says you can't pack here and just kept walking away. And gave me no choices to ship my items that I dragged into the store in the pouring rain. I had a flight to catch and no longer live here in Long Beach. I was taking items from my previous house to ship across the country to my new one. What other choice did I have?! It was 4:30pm. They were just plain awful. No one even offered to help carry my items after they pretty much forced me out of the store. Hello! your a shipping company! You're supposed to accommodate people who need things shipped and are willing to give you hundreds of dollars to do so. If you have anything to ship that requires thought, do not use this place. If you need any kind of assistance besides handing over a packing and money, don't use this store, Your better off going to staples and leaving it with usps. I wound up paying 150.00 in a much smaller box than what they wanted to put my items in. These new owners know nothing about community, being a local establishment and have absolutely no business being in Long Beach. Please hand over your ups business to someone who is actually willing to be of service in the shipping industry. Be gone! read more

This place is LUCKY that I don't have the option to give "NEGATIVE STARS!!!" I had a package being delivered for my Fiancé on Valentines day. I had everything all set. I was tracking the package every step of the way. Next thing I know, when I track it, in bright green lettering, it states "Delivered - Front Door." So of course I run out, looking at the front door, the side door, looking literally everywhere. Literally walked around the entire house 3 times, couldn't find it for the life of me. I'm still trying to find out just what happened with this package that was supposedly "Delivered." Plus, it's not like it was a small box. It was only about 1-2 pounds but it was probably about 1 foot, by 1 foot, by 1 foot.....so with that said....it would be EXTREMELY hard to miss. In addition, there wasn't even a tab on the door to say that they "attempted delivery." Furthermore, I even checked with the surrounding neighbors to see if maybe they picked it up, but they didn't have it either. Keep in mind, this is a really good area, as far as I know, no crimes happen.....I truly don't believe that any package was delivered......and if one was, it definitely wouldn't have been picked up by any neighbor for safe keeping, and IF they DID do that, they'd at least leave a note saying, "hey, I have your package.....i'm at ____address." It's really not right how this was handled. read more