Irsh was amazing and helped us out with a large package and an issue with a smaller package and made the whole process positive and seamless. Great experience! read more

I made a quick stop at this UPS store to pick up a package. This small business in the Shoppes at Beacon Light offers several services such as: * Mailboxes & small business * Printing & shredding * Packing & shipping * Store services: fax, notary, computer access, office & mailing supplies, graphic design I received reasonable customer service from a male employee. After showing him my ID and a few clickety clacks on the computer, the employee quickly retrieved my package and I was good to go. read more

The UPS Store - The UPS store - Lighthouse Point - Shipping Centers Near Me - Lighthouse Point, Florida

Isabel couldn't have been more helpful, professional, and knowledgeable. She was patient and has a great attitude. I had no idea how to approach what I needed to ship and she was wonderful. A+ read more

This UPS Store was clean and fully stocked; staff not as friendly as other UPS stores. Good value though. read more

The UPS Store - Shipping Centers Near Me - Lighthouse Point, Florida

Really bad service ,paid $106 Says that next day delivered but it did not deliver next day. I don't know if they will lost my package that is very important Document for my traveling after couple days if I didn't receive my package until tomorrow I will have to cancel my flight tickets without refund .I would not choose UPS anymore in the rest of my life read more

One thousand times yes! Isabell is my new hero. She effortlessly solved two printing issues for me but the most important were wedding invitation envelopes that needed to corrected. Would highly recommend this location if the UPS store! read more

I received a follow up on the review, I believe it was Isabela who indicated that all others have not been doing their job for the last 2 years The shipper DID go through UPS, I have a UPS.com account from my business. I have actually moved ALL my transactions to FEDEX. I really liked the previous ownership group. I never had any complaints, friendly, help staff. The owner was always present. Your team now, not so much. read more

Yes and we did process a claim and provided pictures of the broken items, packaging materials and the shipping labe. And UPS would not make good not would the owner DEREK!! As a business owner he should have made good on this claim since I paid his storw to PACK sand Ship it read more

The UPS Store - Shipping Centers Near Me - Lighthouse Point, Florida

I have a PO Box here and the franchise was recently sold. The quality of service and employees went down so significantly that I have strongly considered moving my mailbox. Today a woman named Cecile helped me, and she was kind, made eye contact and was professional. For the first time since the management change I am *considering* not moving my box. Thank you Cecile. 5 stars for Cecile, 3 stars for UPS. read more

The worst UPS store!! I paid to have my 2 items packed and shipped. Both items arrived broken, as the UPS store failed to pack them properly. No bubble wrap, no shipping peanut only some brown paper In a box. After waiting for 8 month, UPS denied the claim, and the owner of this franchise refused to make good on my items and the cost to pack and ship. So I'm out $130! Derrick is not a reputable business owner!! read more

Great place. I dreaded the options from Amazon that limited me to returning items at a UPS Store or pay a fee to print a label (that was just nuts.) I dreaded the notion of dealing with SoFL UPS stores where I have not had the best of experiences. Then, I stumbled upon this great little place. The people are awesome, attentive and communicate. I actually felt like a customer than a transaction. As I waited, I saw the way they treat their other customers and it was nothing short of positive. Good job guys - wishing you all great success. read more

Thanks Brad for the quick service! I needed to return some items I purchased online and had them in the back of my jeep I was coming back from Boca and decided to stop and get this done quick! Brad was there when I walked in, helped me pick a bag out to send my package and I was out of there! Very professional and very quick! Give that man a raise ! read more

The UPS Store - Shipping Centers Near Me - Lighthouse Point, Florida

Don't waste your time for notary at this Lighthouse point location. We waited for 40 minutes for the notary (store manager), while he was on a personal call in the back. The nice guys in front kept going to the back to tell him we were waiting and they'd return saying he would come soon. We eventually gave up and went to a different location, and were helped instantly there. The store manager could have had the courtesy to tell us he didn't have time for us but he instead d*cked us around. I get the idea that he treats the underlings like his minions to do all the work while he sits in the back. Hopefully this is not a common occurrence, but it was a waste of our time so we will never go back to this location. I had assumed that this larger location with more staff would be more reliable. Wrong. read more

UPS store is a good choice if you are in need of a special size box to prepare a shipment. They have all sizes and shapes in stock. Trust me, I have wasted too much time & effort looking for odd size boxes in the past at other office supply stores and I always end up at the UPS store for that special size box. The service is good at this store and the prices are reasonable. read more

I'm shocked at how unfairly I was treated at this location. They advertise 29 cent color copies, but want to charge $2 plus for a black and white prepaid return label. The associate I encountered had no manners, and the manager seemed to be just as polite. I have no idea how that man became the manager shame. read more

Be aware. This place steals packages. The manager was useless and did not help us to make the claim. The tracking number still indicates the package is at their deop off location. Thieves. read more

Worst customer service from the owner. I have been a loyal customer since 2019. I was sick with cocos and did not make my renewal deadline but 13 days. He would not release My Mail which contains time sensitive documents or waive a late fee. There is no loyalty here and the worst customer service. I have never had an issue in the years I have been a LOYAL CUSTOMER. They claim they pride themselves on Customer service It is all about the money. Go to a different location in Pompano beach up the street They are polite , friendly and care about their customers. Stay away from the Lighthouse point location. The reviews about the owner consistently negative and a poor attitude and treatment of customers says it all read more

I would give them a 1 if I could. I used them to ship 8 international boxes, using UPS supplies to ensure "solid construction." 7 of the boxes arrived piecemeal over the next month rather than in the 5-7 business days they promised and one is still missing. (All the boxes were beat to hell with significant damage.). Just to get this far I spent hours on the phone daily trying to clear up one UPS screw up after another, all starting with how this store entered the information incorrectly. To make it better, no one answers the phone at the store - EVER - and when you leave a message, no one returns a call. You have to call UPS directly. They are happy to take your money but if they screw up and your packages are lost/damaged, you are on your own. Run like hell to any other shipper if you care about your packages arriving at their destination on time and in one piece. read more

I was walking in to ship out a guitar that had an insurance claim. Unfortunately i was met with unprofessional workers who charged me for something that was already payed for. Seriously? $30 for a box and packaging that was PREPAID. Deeply upsetting to me that they would do something like this. Four employees and none of them know how to treat a customer. read more

Worst UPS I have visited. The manager Derrick is the most unprofessional, rude and unfriendly person. He called me ridiculous in a very challenging attitude. On top of that I have notice he has the same kind of attitude with more customers. His job was not properly done. I paid big money for some color prints but what he did was copying in color so of course the quality was very poor, I came to UPS again asking him to re-do his job but guess what, he wanted to charge me again. What a dishonest person. He welcomed me to complain online saying that he doesn't care about it. Well... I hope the owner take care of his store more because with that kind of manager any store will bankrupt if you work there! read more

Don't come here, and definitely avoid this place! I came into this location today to return an item I bought online with a prepaid return label. I then learned from the associate that I would have to pay $2.25 to complete the transaction, so I asked if speaking to the manager would help to which he responded, "my manager is just going to kindly tell you to piss off." I was shocked at his language but I still wanted wanted to confirm this price with the manager, however the manager I saw on duty seemed more interested in flirting with someone else in the store. I waited patiently, while they laughed and giggled (that was so awkward). When he was all done flirting, the manager Derek Laster confirmed the associate's price, and seemed unwilling to assist even though it was a prepaid label, and even went as far to say to take my business elsewhere. Now I come to find this store does 29 cent color copies, so why wouldn't they help me? Definitely avoiding this place. read more