Ozzie the manager and Adam are very friendly and welcoming. I first met Ozzie when I first came to…read morethis UPS store about two yrs ago to get some legal packets made for a squatters case I was filing. She was very efficient, knowledgeable and very helpful in making my legal packets in a well organized manner. I was a mess due from stress from having to go to court. Hence two years later, Ozzie now a well deserved manager, is still as friendly and welcoming as before. She exudes excellent customer service and still is friendly and welcoming as before. Now, I'm having to go through eviction of people I rented too and have breached the contract. I'm from CA and this is the only UPS store I will come too now when I'm in Las Cruces. This UPS store has good friendly, welcoming and efficient people. They provide excellent customer service all the way around. Thank you Ozzie and Adam.

You decide if UPS is the most incompetent EVER after my story. It's a long story but I'll just give…read moreyou the facts so I will make it as short as possible. My car broke down on the 10 interstate so I had to tow it to Lordsburg, NM and get a motel room. I ordered the part (a water pump) online from Vescovo Toyota (which is now Viva Toyota). None of that matters anyway because the subject of the matter is UPS. I ordered the part on a Monday morning (early). They gave me a deadline of 7pm Friday, but on that particular morning I called Vescovo Toyota before they shipped out the part so I could add overnight express delivery, The guy at the parts department at Vescovo told me that that won't be necessary as we were only 120 miles away, so the part would be here the next day. Every day that it didn't arrive was costing me another $100 in motel room expenses Remember, the part was an hour and a half to two hours away. That was Monday. Tuesday came and went. Wednesday came and went. Thursday came and went. When the deadline of 7pm on Friday came and went, I just could not believe it. I couldn't even fathom how incompetent that was -you would have to TRY to not get something (that is only 120 miles away) there in 2 days, let alone 5. So, after the deadline, I called UPS and they are "incommunicado" with their drivers. ???????????? I couldn't afford another $100 for the hotel room so since it was cold that night, I risked driving the car and made it to El Paso where I got the part somewhere else and installed it in their parking lot. Halfway to El Paso, UPS had the nerve to call me and tell me the part was just delivered to the Motel 6 that I had waited for 5 days at (paying $100 a night.) for a part that was less than 2 hours drive away. DO NOT USE UPS.

Very helpful. Had problem with some ink I bought two days ago and they replaced it with 5% off…read more And we're helpful with me around the store. Also, had a scanning job completed there last week and they were quick and organized. Thank you. Had to go in again because of ink issues, but the 2 managers on duty were very helpful and gave me an exchange. I will be definitely be using this store most often. Thanks again

I had a terrible experience at this Staples location, and I am honestly shocked by the…read moreunprofessional behavior I encountered. I was there working for Amazon Flex to pick up packages for my delivery route. The pickup area is extremely small, disorganized, and difficult to navigate. The way the packages are arranged makes it unnecessarily difficult to find and access all the boxes drivers need to pick up. The entire pickup process needs improvement because the current setup makes an already time-sensitive job even more frustrating. What made the experience even worse was the employee who aggressively tossed the packages onto the floor. This behavior was completely unacceptable and disrespectful. I was simply there trying to do my job, and there is no excuse for treating someone this way. Staples needs to improve the organization of its pickup area and ensure that employees treat delivery drivers with basic courtesy and professionalism. We are there to do our jobs, and we deserve to be treated with respect. I hope management takes both the disorganized pickup process and this employee's behavior seriously. This experience left me extremely disappointed in this location.

Wow! Great service. Just came in for a simple job, lots of good explanation. I came over after…read morebeing snubbed at Staples. Really appreciated the friendly staff.

Came here for some printing needs and I was not disappointed for my first time. The quality of my…read morecard were great, especially for the price I paid. They were able to have them ready by the following business day. I will definitely continue to come here again.

I called two phone numbers to speak to anyone to obtain general information regarding tracking#…read morefrom sender on expected package! All I got were recordings. One asks if you want to speak to a representative. Yes, but no one can speak with me unless I have a tracking # or door code# which is the issue, something that none of the recordings can do. After trying several times, the recording just hangs up. Tried again on a second phone number. The same recordings then hangs up. Having been a national Customer Service trainer, I would give FedEx a minus 10 Rating! If I have to mail anything, I will not use FedEX and I will certainly ask those business from where I am expecting deliveries to change to a more dependable delivery service! Any good business should be able to have the ability to answer general questions that recordings do not address!

My office NEVER uses FedEx to ship documents. So I was a bit surprised when I was asked to send…read moresome via this carrier. I can't speak to the printing but I did see some machines that would certainly make a banner if you needed it. I know they do all the coil binding and specialty printing because I recognized the materials and printers. So for presentations or school projects this could be the place for you. Or if you just need a self service copier for a resume on some nice paper...they have that too. My reason to be there was to ship. The young woman i had wait on me was immediately there to assist, did all the paperwork and labeling for me and had me in and out in a few minutes. It really wasn't anymore than the post office. I'll be honest the UPS Store is right on my way to work and I am prone to go there to ship stuff off. But I now know Fed Ex is also a worthy shipper of stuff from the office.

My only complaint was that they needed a push button to open the door…read more The box I was carrying along with the paperwork was heavy and bulky. Which made opening the door difficult. An employee saw me struggling but chose to look down and walk the other way instead of giving me a hand. However I made it in and got my package shipped and delivered promptly. So alls well, that ends well. I guess, age has no preference. I'll still give 4 stars since I needed a package shipped and delivered. Which is why I went there.

I am always in here, and these guys that work here are always super useful and super helpful. I…read morehave no complaints and I would recommend anybody needing to send anything UPS or need things to send definitely stop by here. Again it's a good service. Seems like it's a fair price and the guys that work here give you really good service.

Response to other complaints…read more 1) No website is "affiliated" with the Post Office, or this location except for usps.gov which lists the closing time as 5pm (next time check the usps site, not some random website, js). 2) The phone rings and rings because the only person to "man" the phones is a supervisor and they are usually busy with customers or managing carrier routes. Try calling 1-800-ask-usps. There you can talk to a customer service representative and expect a 24-36 hr response from your local post office for local issues. Otherwise you may be able to get hold of a supervisor before 8am, after 5pm, or on Saturdays. 3) The main post office is nowhere near City Hall. It used to be across the street from City Hall, but that was moved several years ago to Motel Blvd. 4) There is a package mailing kiosk in the Main post office lobby that will take your package, payment, and give you a receipt. Overall, I'd say that the main post office is ok.

I've been in town for maybe 4+ years and I keep getting other people's mail, despite complaints and…read morethe forms I fill out. They don't live at my address and I don't know them. If I was a criminal I could easily take advantage of these people because I've been getting everything from pills to financial information. WAKE UP and stop giving away other people's lively hoods. Like one ladies mail keeps getting delivered to my home. I looked her up online and her obituary says she's been dead for some time. I explained this to the large guy with glasses behind the counter and he asks why she's dead. Great job at missing the point entirely. You all also have a habit of delivering my mail to the wrong address. One of the addresses is 1600 Candlelight Dr, Las Cruces, NM 88011. If I get more than 1 package in a week you deliver it to someone else. You do this all the time. I now have video evidence of your person NOT delving my mail on the day she says she did. I sent you this video and surprise, you did nothing. There was a time were they use to just hand my mail to whatever jackass that would standing near my mailbox. If someone comes to this post office and asks for my mail ahead of time they'll literally just give it to whoever. They've wrongfully given my packages (both being sent and received) to whoever. I tried to send a friend in Canada some stuff and they wrongfully handed it over to people who were stalking me.

Trying to give some grace as I don't know how many people were working here this day but my…read moregoodness. The line was soooooo long. People walked in and immediately walked out because of how long the line was and because of how big the package drop off pile was. People were concerned about where to leave the package and whether it would be seen or fall off the overflowing pile. Some people were there only to buy stamps. What a wild time to wait almost an hour to only buy stamps. I was there because a package was allegedly delivered to my mailbox but it wasn't and there wasn't a parcel locker key left nor was it left at my door. The idea that I had to track down my package and still never receive it is wild to me. The post office is sad, poorly lit, and depressing inside. Honestly, not my favorite place and I genuinely go out of my way to not go to any post office or use USPS. The service is so unreliable. I wish I had something good to say but I simply don't.

We bought a house at the end of August. Then we realize we don't have a mailbox key. The seller…read morestopped responding. So I go to the post office on September 6th 2025 to request new keys. They said it would be 2-3 weeks. After about 3 months of telling me they are super behind. Then they tell me I'm non postal and hire a locksmith to do it. My husband calls around. No one will touch it since it's government property. Then they said they will just have their supervisor change it. It's been over 4 months and I just got my keys on January 15th 2026. The workers were always super nice BUT that's just a ridiculous timeframe. You shouldn't be allowed to do that to people. It's such an inconvenience and there's literally nothing I could do about it but take it. I really hope y'all get your crap together so no one else has to go through what I did.

They quoted us at a reasonable price for each hour compared to other moving companies in town. They…read morewere able to move our furniture from our 2nd story apartment to another home 15 minutes away within 3 hours. The only thing is that there was a large box of valuable trading cards that was damaged in the transportation process. We were compensated for it. It's just that we were not informed at all about the damages, we had found out after we were sorting things out after our move and had to file a claim.

The entire process was painless! They unloaded my two large…read morepods into my second floor apt with a 3 man team in about 1.5 hours. The coordination was seamless and responsive. The team was on time and friendly/professional. They even helped me install my own washer and dryer into the apt for an extra fee. This was a great experience and I will definitely use them again in the future as well as recommend them to others!

Thank you so much for your hard work. These guys were the best, I'm so grateful for their help,…read moreespecially on a rainy day. Gilbert, Bryce, and Declan showed outstanding customer service. Thanks again. JR

I was thoroughly impressed with two men and a truck, especially the moving team. The team members…read morewere Julian, Elijah, Chris, and Aaramy. My moving job turned out to be bigger and messier than expected. but all of them were cheerful and smiling the entire two days while they worked very, very hard. When I asked them for special handling of certain items or some other special service, they jumped on it If you use two men and a truck and you get any of these team members, I promise you, you will be happy with their work. Their manager, Legend, was very engaged and showed up a couple of times at the site to make sure I was happy with the service I was receiving. Annabel called several times from the office to check on the same. The whole moving experience was better than I thought it would be, thanks to everyone everyone at two minutes and a truck. Russ C

I went in there to get a government document after speaking to the people at the county building. I…read morefound it strange, but the people at the county building said to prepare for some of the rudest people ever and of course I just brushed it off, thinking that how bad could it actually be? I have never been there before and I walked in and found it to be a very clean establishment and I walked up to the customer service section and was asked if I was here to pick up an order and I said no I just needed some paperwork and the lady said it's over there in that other section. I wasn't exactly sure which document I needed and so I went back to her. I said can you help me out and she goes just look at whatever the label says on the copy you have and go look for that name. I must say this is hands-down one of the most unprofessional businesses that have ever been to. it's kind of strange because everybody's striving for business and everybody complains when local businesses aren't getting enough business to stay up and running, but I have to admit the way I was treated was absolutely horrible. Unless it's absolutely necessary I will never visit this establishment again and will tell absolutely everybody I know to avoid it as well.

Redheaded lady was on her phone or gossiping the whole time... she seemed new, but was really rude…read more The place seemed really disorganized as a whole. Their system seems outdated.