Great! Breaks the rules of Fast, good, cheap. Shipped famliy heirloom with insurance and it went perfectly

Service was outstanding, even the new person being trained was great. The quick response and the ability to quickly get my returns processed. read more

I have had two visits here, Gavin assisted me each time, his customer service and general communication style is excellent, what lucky managers to have him representing their company. read more

I try to never use this place because too many packages have gone missing in the past. But I figured it was just bad luck maybe. However, the last incident I dropped off two packages. One was USPS, the other Fed Ex (large and heavy). Thankfully I requested a receipt because of past bad experiences. After 4 days, the large FedEx package had not moved as it had never been picked up. I dropped into the store to ask politely what happened to the package. The middle aged woman at the desk immediately snapped "It's not here and that's not our problem!" I was taken aback by her rude response. Needless to say, and argument ensued. I left letting her know I would be reporting it as theft to the authorities and this isn't the first time packages have gone missing. Low and behold, when I returned home and checked the tracking status, it had been 'found' (by some miracle) Regardless I called FedEx and let them know I've had numerous packages go missing from this establishment. Bad business. Rude customer service. read more

The employee with the long, artificially colored, red hair is ill-mannered and lacks basic understanding of drivers education. Today, at 11 am, my grandmother and I were backing out of a parking spot when a UPS driver pulled up behind my moving vehicle and parked her truck. I honked my horn to alert the driver that she had illegally parked to which she continued to exit her vehicle and start unloading packages. I approached the employee and stated that she had parked behind a moving vehicle, she replied with an angry "I don't know what you want me to do about it!" Since I was already half way out of my parking spot I was able to maneuver entirely out of the space with an eight point turn. The employee is audacious, disrespectful, unreasonable and should not have a job so well integrated into society. read more

The UPS Store - Shipping Centers Near Me - Kingman, Arizona

Never lost a package which is awesome first and foremost thank you for that. But as a box holder it's unfortunate that we have to wait so long for those compulsive buyers to return all their junk. They could have a better process for this for their actual box holder clients so we don't have to wait for the non clients to return their junk. read more

Very rude don't like her very mean won't go there ever again she needs help or medication .

Shipped a very important envelope overnight for $133 and it took 4 days to get there. They said they were checking on a refund because it took 4 days but after multiple attempts to connect with them we never heard back from their store. read more

I've been traveling across the US for 6 weeks. I needed a paper printed, notarized, and mailed out. I got one stop shopping...all with a smile. Great staff...good workers are hard to find. Keep those ladies happy. read more

I went to this store to ship my sons stock off his shotgun to have some modifications done to it. A lady stopped me at the door and told me they can't ship guns or gun parts. She stated they weren't licensed for it. I don't mind people having different views about guns, but I can't stand lying. There is no license required to ship a stock. if it had been a full gun or a receiver maybe. This was a piece of wood and because they lied about needing a license I will not go back. read more

Been using these folks awhile now for both shipping and a p.o. box, and rain or shine, empty or slammed, they've always been great. But apparently a new owner recently took over, and also maybe it's just the holiday season, but now even after receiving an email or phone notification that a package has arrived, I often have to make a second trip or wait until the next day for it to get 'recorded & checked in', even with 3 people working and no customers. And unlike the former staff, a couple of 'em seem noticeably more 'cranky', particularly the tall slender gal with purple hair, who's apparently the new manager. So basically the rates have gone up, and the service has gone down. Oh well, they're still reasonably competitive for p.o. box rates, but I never imagined that I'd start thinking about 'alternatives. read more

The UPS Store has ALWAYS provided me with EXCELLENT customer service!!!!! Even when they are swamped with customers they have a smile on their faces. They offer great services besides shipping like packing supplies, stamps, computer rental, notary services, etc. THANKS UPS STORE read more

Came in with a amazon return, they gave me a QR code for them to scan for the free return. Lady at the front said they will not tape up the package, and could not ship it without it being taped that I would have to buy a $4 roll of tape to ship the package. Make sure you come prepared, I figured they would tape it up since the post office always goes for free! To top it off the girl was really rude to me, will go USPS from now on!!! read more

You know when you see a customer being rude and you're too shocked to speak up and lose the moment? I came in Christmas week for some Santa'ing. The line was almost out door. Several employees were at the desk and one was walking the line to expedite admin needs. ***** INT. UPS STORE - HOLIDAY SEASON AKA WORST TIME EVER A LONG-HAIRED EMPLOYEE LADY approaches a RUDE CUSTOMER who holds TWO BOXES. Long-Haired Employee Lady (smiles): "Hello, are you shipping packages today?" Rude Customer: "Uh, yeah." Long-Haired Employee Lady (pulls clipboard): "Okay, I can help you with that. Are they both going to the same location?" Rude Customer (scoffs): "No. That's why there are two of them. Two boxes. Two different places." Long-Haired Employee Lady (smiles): "Alright, let's get started." Long-Haired Employee Lady helps Rude Customer, helps me, and doesn't skip a beat. ***** Long-Haired Employee Lady, sorry I missed the moment. You do not deserve to be talked down to by a rude customer who wants to publicly shame you for helping her. You deserve five stars for being professional, kind, and calm in the face of ugliness. Five stars and a raise. :) read more

Been coming here for a few years and the service is never polite and usually downright confrontational. I usually put up with it because I just have low expectations for service from them, it's just what it is. Why the sudden review today? Because I went in today, nobody in the store, and had a simple 8" wide box to return to Amazon. I ask for them to put it in the UPS drop and the kid behind the counter says "sure, but we don't tape dropoffs." I said "what's that?" He says "we don't tape open boxes you don't buy from us, but you're welcome to buy some tape for $x.xx." I said "Oh? Ok. I'll take my business elsewhere" and walked out. I understand not wanting to give away a few inches of tape to every customer. I get it. It adds up to hundreds of dollars per year I'm sure; hundreds of dollars that are a CODB and would be a write off. Instead of offering me, someone who has spent at least $500 in this place in the past six months, a small piece of tape, I was turned away cold over the small favor. I have always preferred the warm, kind people at The Mail Room on the other end of town, and I've dropped in at the UPS Store out of sheer convenience. Never again. Sucks to lose a long time customer over 8" of tape, doesn't it? read more

I am on a work trip with my team and we stopped in to make copies of our pitch book. All we needed was 10 copies of one paper. The line only took about 5 minutes but we spent the next 30 minutes waiting for the girl to make me copies. I have no idea what she was doing but she was just sitting in the back for 30 minutes. I could have made copies at home quicker than this. Ridiculous read more

Had to make a call into the store because I updated the wrong shipping info! My receipt was thrown away, the two ladies who helped me were beyond patient as I frantically gave them the info they kindly searched. The store got a little busy so they took my number and promptly called me back to get to the bottom of the issue and tell me what they found. It's so nice to have people truly care and try to help resolve an issue! read more

Just visited the UPS with my 89 year old mother. They treated her wonderfully. They notarized and took care of mailing her documents. Highly recommend. read more

I called several locations in the Kingman area for some special printing needs. None of the other stores bothered to call me back with quotes ever. UPS Store was right on top of this from their store manager to the graphic arts person. I've had at least 5 calls from the store and they've taken all the details and continue to bring me alternatives that would save money and even increase the quality of my project. I could not recommend anyone any higher than I do UPS Store in Kingman, AZ read more

I went there with a need and the staff there went over and above normal service to help me. Thank you!

The people that work there are wonderful. They are extremely helpful and always greet you in a professional manner. I took a return but couldn't carry it into the store, they said no problem and they came to the car and got it out for me. Needed a notary but my husband is handicap they came out to the car and had him sign so he didn't have to get out his wheelchair and go into the store. They are all awesome. Thanks UPS read more

I went into this location to drop off a pre-paid package. I needed one small strip of tape to close up the small box. Instead of tearing a piece of tape off for me, they made me purchase a whole roll! I could see if I was packaging up multiple boxes, but all I needed was a tiny piece. Poor customer service! I won't be returning. read more

4 star service. The employees are excellent in processing packages, preparing paperwork and placing the package en route to its destination. They are also great in managing the lines. You may see several people in front of you when you walk in, but they are tops in the field of moving people to the desk and then on their way to the next appointment of the day. read more

On our return trip from Sedona to our home in southern CA we stopped to eat at the local Del Taco. Late the night of our return home we discovered that my wife had left her purse, wallet, and phone in the restaurant. A return trip to Kingman would have meant nine hours of driving in bad weather. A call to this UPS store brought great relief when the manager, Debbie, assured us that we were not the first to leave something important behind and that they would be happy to retrieve the purse and ship it back to us. By the afternoon, the purse was packed up and off for overnight delivery. Debbie and her staff were polite, reassuring and professional. We very much appreciated their service. read more

The check was made available to me on the 18th verified arrived on the 10th, by customer service. I will not be returning.

The folks at this store went above and beyond this past week! There was an opportunity from another wonderful Kingman business, for our museum store in Washington State to acquire the Eclipse Viewers. Only hurdle was how to get them from Kingman to Seattle in one day. The Asst. Manager Debbie and co-worker Samantha, made it happen! From personally driving to pick up this package to making sure it got on the plane for overnight delivery, everything went without a hitch. We gave away over 5,000 viewers with suggested donations to the museum. This turned into a huge fundraiser for us which will allow us to offer more programs to students. I can't thank you enough! read more

We needed to ship two large packages so we stopped in this UPS store. We were greeted by a friendly staff. Tina took excellent care of us and we were very happy customers. read more

Fantastic service! Friendly and knowledgeable! I was in and out with no hassle Dustin was a great help, will defiantly be back again!

INCREDIBLY AWESOME SERVICE! We shipped some fragile items in Feb '16 successfully and were just back there again last week to ship several more packages of glassware over the course of several days. Staff was always friendly and very helpful. One box arrived somewhat crushed and another had 4 punctures, but they were both packaged by these ladies so well there was no damage whatsoever to the contents!! They even called me after I was home and suggested they could consolidate 2 packages into one and save me over $20. Now THAT is AMAZING customer service! Thank you ladies! Bill read more