We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however,…read moreseemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible!

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2…read morethings in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I had to ship something oversea to Taiwan, the owner Rich was very helpful, he explained the…read moreoptions and helped me choose the best deal on shipping. He also helped me repackage my box to make sure it will arrive safely. The shop looks like a high class boutique, and everyone so helpful. Definitely will referral all my friends there.

Fingerprinting was done professionally, store was clean and organized, staff was courteous.read more

First let me say the young man that does finger prints is very good, kind and considerate. The…read morewoman behind the desk, different story. She's rude, inconsiderate, bossy and down right unpleasant. The fact she would not address any questions we had and behaved like it was an inconvenience for us to be there getting finger prints for a government job. Additionally having to pay $1 for a face mask seems like extortion given masks are no longer needed in society. The amount of finger print clients they have each day at $1 per client will quickly add up. We were not allowed to proceed with our appointment for finger prints until we paid $1 for the mask. This coupled with the rudeness exhibited, the loud club music and just the overall demeanor of the lady behind the cash register, I would gladly go anywhere else in the city to have finger prints done for a background check.

My experience with Kim and Goin Postal. I will never return and I suggest you don't either…read more Kim, I request a full refund for the cost of packing and shipping of my artwork. I brought a very delicate handmade glass sculpture to you for shipping. You examined the art piece closely before packing it and stated more than once that you were confident that you could pack it safely. Given your professional experience, if you weren't sure you could pack it sufficiently, you could and should have declined to pack it. You packed the box yourself and expressed confidence that it would arrive intact. It was with that assurance that I asked you to continue and to ship the package. The package arrived with no exterior damage. Every side was photographed. This means my piece broke from insufficient internal protection, not carrier negligence. My contract was with you, not UPS. As an original artwork, it has no invoice until it sells. Once it broke, the potential sale was lost and therefore no bill of sale exists. The key issue is that my art piece was broken because the packing was insufficient and not how much it was worth. Given all of this, I ask you to promptly refund the packing and shipping charges. Thank you, Merry Thaden

Ben took the time to package my one of a kind art pieces, making sure they would arrive safe and…read moreintact across the country. Excellent customer service from the entire team!

I went to the UPS store on 63rd St. in Brookside. The customer service attention and attitude was…read morereally super. Both times I went, I walked out thinking I gotta do a review. The owner is great. I wish I remembered her name, and Kelley you helped me today was super nice and efficient. Not expensive and a really good service that you're glad you went in for.

The crew here is pretty on it. I recognize some faces from the old Plaza location where they ran a…read moretight ship, and it's continued in this smaller but more accessible Brookside location. I get hung up on shipping as the costs vary widely, I don't always know what box to use, and it's just a general black hole at times. They'll get you set straight here and usually with a smile. The prices are what they are, sometimes fair, sometimes a bit high but it's on par with any other shipping services as far as I know. It's also very easy to get in and out here. There is street parking, the ability to walk a block or two, and even their own little lot attached to the west side of the building. A regular staple for me as someone who works remotely and it's always quick and easy.

This has become my favorite UPS location. The staff is incredibly friendly and always willing to…read morehelp.

I am a long-time customer of the UPS store and have consistently found the staff to be friendly and…read moreprofessional. However, my experience today was extremely disappointing. While standing in line to retrieve an item from my box, an employee behind the counter looked at me and said, "Don't look at me like you know me." Such an inappropriate and unprovoked comment took me aback. When I asked to speak with the manager, the same employee--who identified himself as Ryan--claimed to be the manager. I expressed that his remark was unprofessional and unacceptable. Rather than acknowledging it, he attempted to justify his behavior by saying he was "trying to help me." His tone escalated, and what began as my attempt to clarify quickly turned into a defensive and uncomfortable exchange. I told the staff he was acting like a jerk. A female employee nearby quietly mouthed, "I'm sorry," which confirmed to me that my reaction was not unwarranted. I have been a loyal customer for years, even before the current ownership, and I've never experienced such discourtesy. I told him he may never help me again. It appears that Ryan may not actually know that he is not the manager, as a petite woman with short dark hair seems to hold more authority.

Don't answer phone when we are waiting for yesterday's mail…read more Miss the truck from main distribution center downtown. Is it running late or they releasing the carriers to early?