I have been a customer for almost 9 years now, and could not be happier! Kim, Rhonda, Ben, Brooke, and the rest of the staff have been nothing but helpful and friendly to me all these years. They go out of there way to help even if they don't profit from it. I can't count the times they have helped carry packages in and out to my vehicle without me even asking. Great people! Glad to call them friends, and highly recommend them for any of your packaging and mailing needs. And remember, they are NOT the post office, nor UPS, or FED EX, they are much better, while serving as a bridge to those companies. Thanks guys! read more

I had the pleasure of being one of their customers today, and the staff member that assisted me provided the BEST and most professional customer service that I have experienced in a long while. With customer service almost a thing of the past, I was extremely impressed the staff member's willingness to take the time to assist me. It was so refreshing, and should I ever have a need to utilize their service, I will certainly be a repeated customer. read more

My experience with Kim and Goin Postal. I will never return and I suggest you don't either. Kim, I request a full refund for the cost of packing and shipping of my artwork. I brought a very delicate handmade glass sculpture to you for shipping. You examined the art piece closely before packing it and stated more than once that you were confident that you could pack it safely. Given your professional experience, if you weren't sure you could pack it sufficiently, you could and should have declined to pack it. You packed the box yourself and expressed confidence that it would arrive intact. It was with that assurance that I asked you to continue and to ship the package. The package arrived with no exterior damage. Every side was photographed. This means my piece broke from insufficient internal protection, not carrier negligence. My contract was with you, not UPS. As an original artwork, it has no invoice until it sells. Once it broke, the potential sale was lost and therefore no bill of sale exists. The key issue is that my art piece was broken because the packing was insufficient and not how much it was worth. Given all of this, I ask you to promptly refund the packing and shipping charges. Thank you, Merry Thaden read more

Ben took the time to package my one of a kind art pieces, making sure they would arrive safe and intact across the country. Excellent customer service from the entire team! read more

I would like to give a shout out to Ben! He went above and beyond his job to help me with a package that needed an address change. I always have great customer service with all the employees from Goin Postal ! A huge THANK YOU to Ben for his Exceptional Customer Service!!! read more

Been using their mail box service for over a year now and love that I don't have to worry what condition my package will be in when I pick it up. read more

Always great service! Typically drop off FedEx and UPS packages to be mailed. Provided prompt service and am always handed a receipt with the tracking information! read more

I have used there services many times ladies are very friendly and helpful will continue goin there every time and I would to thank them for working during pandemic like myself and a lot of other hard working Americans thank you! read more

I used their service for the first time 1/30/2020 and will never use again. After I paid for my package to be shipped they did not give me a tracking number and said when we get to your package before we close you will be emailed a tracking number. I needed the tracking number for an eBay item and had to enter it to eBay by the end of that business day. I was in a meeting and didn't have time to check my email before they closed trusting them to email it to me so I could upload the tracking number for my customer. I never received the email and had checked and double checked my junk inbox/promotion inbox to make sure. I called the next day telling them how important this tracking number was and was told that he just had 4 customers walk in and that they would call me back. I waited for 2 hours with no return call and decided to call them back, the lady who answered the phone said to check my junk box etc I had advised I already did that and she just kept repeating herself like I was uneducated and didn't know how to run a computer until I finally told her in a firm voice "I DID NOT GET AN EMAIL, PLEASE LOCATE MY TRACKING NUMBER IMMEDIATELY." I let her know how important it was to have it yesterday for my business and my reputation on eBay she didn't care no apologies at all from Goin' Postal said oh well he must have just hit the wrong button!!!!! I have worked in customer service for over a decade and have never been treated so rudely. I even told them I would never use their service or refer them and she just said ok. All my business acquaintances, family and friends are aware of how I was treated and know not use their service if they care about whatever their sending or their businesses reputation.Goin' Postal DOES NOT CARE ABOUT CUSTOMERS! read more