Our insurance provider AAA contracted with them to have our travel trailer transported. Our tandem…read moreaxle 30 foot travel trailer had one axle break. This happened at 7pm by midnight they had us scheduled for an 8am tow. The other company wanted an additional 3k to move us. This company wanted an additional $500. So we slept on the highway in our truck (we had to have police stand by due to the hazardous area and where we were on the freeway) At 8am we called and they said the company was 60 min out. They arrived 2 hours late, with the wrong equipment. We then find out they were literally down the exit less than 1/4 a mile from where we were stranded at. Why the hell were they 2 hours late and wrong equipment?? Then they say they will Jerry rig the axle to get us off the freeway and put our spare tire on and bring us another tire to replace the 2nd tire that blew also. We slowly moved from where we were to just outside their tow yard. It's now noon, the equipment needed to transport us is broken and they cannot even do the tow! They should have never booked with these people, this tow company shouldn't have accepted. Had to make more than 20 calls to this company trying to get things handled at this point we have now paid 1167.50 and no tow!! We cannot get to the repair facility. By 3pm we have fired the tow company, found a mobile welding service who came and did secure our axle so we could get to the repair facility. Had to escalate to a supervisor to have a refund made as we had to prepay this entire fiasco with them. They had the audacity after leaving us on the freeway and using this horrible company to ask if we wanted them to find someone else?? Are you kidding me!!

I had the pleasure of being one of their customers today, and the staff member that assisted me…read moreprovided the BEST and most professional customer service that I have experienced in a long while. With customer service almost a thing of the past, I was extremely impressed the staff member's willingness to take the time to assist me. It was so refreshing, and should I ever have a need to utilize their service, I will certainly be a repeated customer.

My experience with Kim and Goin Postal. I will never return and I suggest you don't either…read more Kim, I request a full refund for the cost of packing and shipping of my artwork. I brought a very delicate handmade glass sculpture to you for shipping. You examined the art piece closely before packing it and stated more than once that you were confident that you could pack it safely. Given your professional experience, if you weren't sure you could pack it sufficiently, you could and should have declined to pack it. You packed the box yourself and expressed confidence that it would arrive intact. It was with that assurance that I asked you to continue and to ship the package. The package arrived with no exterior damage. Every side was photographed. This means my piece broke from insufficient internal protection, not carrier negligence. My contract was with you, not UPS. As an original artwork, it has no invoice until it sells. Once it broke, the potential sale was lost and therefore no bill of sale exists. The key issue is that my art piece was broken because the packing was insufficient and not how much it was worth. Given all of this, I ask you to promptly refund the packing and shipping charges. Thank you, Merry Thaden

Called about a media mail package that was stuck in NJ for 7 days. The agent (Shelly) was very…read morerude and kept saying that I purchased the cheapest rate. She spoke to me as if she absolutely hated her job. I told her to stop talking to me that way. I informed her that I would file a complaint and have them pull the telephone call. This is absolutely ridulous they complaint because we try to use the cheapest mail delivery. It doesn't matter what I paid -I was inquirying why it sat at NJ for 7 days. I mailed it 11 days ago.

I had a package delivered and signed for but I never got a yellow notice or key. When I went in…read moreand showed the clerk it was signed and received by an employee, I was told it was the Amazon drivers fault as they are horrible and always in a hurry to make them sign. I advised her (not Cindy or Renee), not to blame this on the driver - an employee signed for it and if the package was not part of his delivery, why did Renee sign for it? The same rude lady said I am to take it up with Amazon. So I took my papers and left, knowing this is not Amazons fault.

SAME DAAAAADGUMMED $#@%*&*! complaint as all the others on here--STUCK at the ST.Joseph 'delivery…read morestation for DAYS,then shows on tracking "out for delivery " several times--the truck DRIVES BY our house,claiming "he can't get in the driveway"--a BLATANT LIE--and takes it ALL THE #%$@! WAY BACK to ST Joseph--where the 'wash,rinse,repeat" cycle starts ALL %&$#@! OVER AGAIN! Nearly a WEEK of this going on,carryin our heater around in the back of his truck like a whore in a police paddy wagon. While we FREEZE our A$$E$ off in here WAITING for the DAAAAADGUMMED thing to be DELIVERED!! I wouldn't let this company HAUL MY TRASH!!

Fedex left my packages from walmart at someones garage. We DON'T have a garage. I called walmart…read more Now today fedex left my packages at a neighbors house who had moved away, (a empty house on Maple street.) My house is on East Nelson. Luckily another neighbor seen the packages and seen it had my name and address on it and gave it to me. Usually Fedex is good at delivering my packages, what's going on???

Came here to ship some things for work. 2 ladies were working, they were very rude and unhelpful…read more I had a question about why a label wouldn't reprint and was told, "I don't know". No assistance was offered or any effort to even act like they cared. I wouldn't recommend this location and will go out of my way to avoid them. Luckily my packages were shipped and delivered on time, no thanks to those ladies. I will not be back unless I have to

Had to run in quickly befor leaving out of town and had the best help…read more It was quick and they even taped my box up for me. I brought my own expecting to and the kind lady (I wish I could have gotten her name!), told me they would tape it for me. She picked the exact size box I needed and printed me a copy of the tracking number.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more