They are the best. I can call and talk to a person, Steve or his associates, ask a question and get…read morean answer. The best way to handle health insurance was a biggie for me. Trip Insurance Store found me a travel policy to Cuba when no one else knew what to do or how to do it. I have use Steve and his crew many times. It's a pleasure doing business with him. I would give a 10+ but it only goes to 5. Wes....

There aren't enough ways to praise TripInsuranceStore and to thank them for helping me out after I…read morehad to cancel our trip due to a relatives' death. Deanna deserves a medal for her patience and kindness as she basically "held my hand" throughout the claim/reimbursement process. I am happy to say, we did receive 100% reimbursement. And when it was time to book another trip and find travel insurance, I turned to Deanna!! She is very knowledgeable, professional and efficient and answered my many emails and questions and found us another great plan. I highly recommend TripInsuranceStore!!! and will only purchase travel insurance from them in the future!!! THANK YOU!!!!

Our insurance provider AAA contracted with them to have our travel trailer transported. Our tandem…read moreaxle 30 foot travel trailer had one axle break. This happened at 7pm by midnight they had us scheduled for an 8am tow. The other company wanted an additional 3k to move us. This company wanted an additional $500. So we slept on the highway in our truck (we had to have police stand by due to the hazardous area and where we were on the freeway) At 8am we called and they said the company was 60 min out. They arrived 2 hours late, with the wrong equipment. We then find out they were literally down the exit less than 1/4 a mile from where we were stranded at. Why the hell were they 2 hours late and wrong equipment?? Then they say they will Jerry rig the axle to get us off the freeway and put our spare tire on and bring us another tire to replace the 2nd tire that blew also. We slowly moved from where we were to just outside their tow yard. It's now noon, the equipment needed to transport us is broken and they cannot even do the tow! They should have never booked with these people, this tow company shouldn't have accepted. Had to make more than 20 calls to this company trying to get things handled at this point we have now paid 1167.50 and no tow!! We cannot get to the repair facility. By 3pm we have fired the tow company, found a mobile welding service who came and did secure our axle so we could get to the repair facility. Had to escalate to a supervisor to have a refund made as we had to prepay this entire fiasco with them. They had the audacity after leaving us on the freeway and using this horrible company to ask if we wanted them to find someone else?? Are you kidding me!!

I had the pleasure of being one of their customers today, and the staff member that assisted me…read moreprovided the BEST and most professional customer service that I have experienced in a long while. With customer service almost a thing of the past, I was extremely impressed the staff member's willingness to take the time to assist me. It was so refreshing, and should I ever have a need to utilize their service, I will certainly be a repeated customer.

I have been a customer for almost 9 years now, and could not be happier! Kim, Rhonda, Ben, Brooke,…read moreand the rest of the staff have been nothing but helpful and friendly to me all these years. They go out of there way to help even if they don't profit from it. I can't count the times they have helped carry packages in and out to my vehicle without me even asking. Great people! Glad to call them friends, and highly recommend them for any of your packaging and mailing needs. And remember, they are NOT the post office, nor UPS, or FED EX, they are much better, while serving as a bridge to those companies. Thanks guys!

I don't trust this post office. I drop off a LOT of packages to the post office. I accidently…read moreincluded a fed ex package. They never forwarded it to the fed ex as the main office does. There now is a sign that says they confiscate fed ex packages. They STEAL the packages. Because of them stealing the package I am purchasing more Fed ex packages so I do not have to deal with this corrupt post office.

Called about a media mail package that was stuck in NJ for 7 days. The agent (Shelly) was very…read morerude and kept saying that I purchased the cheapest rate. She spoke to me as if she absolutely hated her job. I told her to stop talking to me that way. I informed her that I would file a complaint and have them pull the telephone call. This is absolutely ridulous they complaint because we try to use the cheapest mail delivery. It doesn't matter what I paid -I was inquirying why it sat at NJ for 7 days. I mailed it 11 days ago.

Drivers can't find the address or just don't try and make undeliverable. Customer service is…read moreoutsourced to India and impossible to talk to someone local to resolve a simple fix. Escalated a ticket multiple times but same mistake keeps happening. You can't even respond to FedEx emails because they all come from nonreply addresses. Please someone using their brain and not a computer script start to care about customer service.

SAME DAAAAADGUMMED $#@%*&*! complaint as all the others on here--STUCK at the ST.Joseph 'delivery…read morestation for DAYS,then shows on tracking "out for delivery " several times--the truck DRIVES BY our house,claiming "he can't get in the driveway"--a BLATANT LIE--and takes it ALL THE #%$@! WAY BACK to ST Joseph--where the 'wash,rinse,repeat" cycle starts ALL %&$#@! OVER AGAIN! Nearly a WEEK of this going on,carryin our heater around in the back of his truck like a whore in a police paddy wagon. While we FREEZE our A$$E$ off in here WAITING for the DAAAAADGUMMED thing to be DELIVERED!! I wouldn't let this company HAUL MY TRASH!!

My prints were extremely blurry, no phone call to discuss and or troubleshoot. When I went to pick…read moreup I was shocked at how incredibly rude the man was, like I was an inconvenience. Reached out regarding the issues and was asked to come back to get new ones printed. Did not receive the email that was supposedly sent to me with their questions on my printing job. Wasted more time going back up there to try to get them reprinted like the manager said only to find out that she had not saved the file in the necessary format when she worked on it so I would have to come back a third time the following day if I wanted them printed again. (They had a very noticeably purple tint to them this time) I threw in the towel and sent them the way they were because by that point I had had enough. I'll go to Office Depot next time..

Female associate on 7/15/2026 at approximately 5:00 pm was rude and probably shouldn't be in a…read morecustomer facing role if she isn't going to be customer service oriented. This is the first time I've ever had any complaint at this location. The male associate taking care of the other customers did reassure me that they would take care of my package, but it's too bad this lady had the unnecessary attitude in her "assistance." Simply posting this to vent, but also provide an honest review in the event management is actually viewing these. She probably needs constructive feedback on her customer service skills.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

A couple of months ago, our mail carrier came to our house to tell me that he had accidentally hit…read moreour dog down on our county road. He was very upset and worried. I went with him to find the dog. By the time I got there, he had already called his supervisor. The mail carrier had other mail to deliver, so I told him to go on. His supervisor was here very shortly. I hadn't taken my phone, so the supervisor called my husband for me. He stayed with me until my husband got here. It was our and our dog's fault, not the fault of the mail carrier. Both the mail carrier and his supervisor were very kind and caring. Our dog is recuperating. I just want to thank and praise those two men! Pat Rush 6277 County Road 422 Savannah, MO 64485