My experience with Kim and Goin Postal. I will never return and I suggest you don't either…read more Kim, I request a full refund for the cost of packing and shipping of my artwork. I brought a very delicate handmade glass sculpture to you for shipping. You examined the art piece closely before packing it and stated more than once that you were confident that you could pack it safely. Given your professional experience, if you weren't sure you could pack it sufficiently, you could and should have declined to pack it. You packed the box yourself and expressed confidence that it would arrive intact. It was with that assurance that I asked you to continue and to ship the package. The package arrived with no exterior damage. Every side was photographed. This means my piece broke from insufficient internal protection, not carrier negligence. My contract was with you, not UPS. As an original artwork, it has no invoice until it sells. Once it broke, the potential sale was lost and therefore no bill of sale exists. The key issue is that my art piece was broken because the packing was insufficient and not how much it was worth. Given all of this, I ask you to promptly refund the packing and shipping charges. Thank you, Merry Thaden

Ben took the time to package my one of a kind art pieces, making sure they would arrive safe and…read moreintact across the country. Excellent customer service from the entire team!

SAME DAAAAADGUMMED $#@%*&*! complaint as all the others on here--STUCK at the ST.Joseph 'delivery…read morestation for DAYS,then shows on tracking "out for delivery " several times--the truck DRIVES BY our house,claiming "he can't get in the driveway"--a BLATANT LIE--and takes it ALL THE #%$@! WAY BACK to ST Joseph--where the 'wash,rinse,repeat" cycle starts ALL %&$#@! OVER AGAIN! Nearly a WEEK of this going on,carryin our heater around in the back of his truck like a whore in a police paddy wagon. While we FREEZE our A$$E$ off in here WAITING for the DAAAAADGUMMED thing to be DELIVERED!! I wouldn't let this company HAUL MY TRASH!!

Fedex left my packages from walmart at someones garage. We DON'T have a garage. I called walmart…read more Now today fedex left my packages at a neighbors house who had moved away, (a empty house on Maple street.) My house is on East Nelson. Luckily another neighbor seen the packages and seen it had my name and address on it and gave it to me. Usually Fedex is good at delivering my packages, what's going on???

Came here to ship some things for work. 2 ladies were working, they were very rude and unhelpful…read more I had a question about why a label wouldn't reprint and was told, "I don't know". No assistance was offered or any effort to even act like they cared. I wouldn't recommend this location and will go out of my way to avoid them. Luckily my packages were shipped and delivered on time, no thanks to those ladies. I will not be back unless I have to

Very rude, in the past they have been helpful. Now at the Gladstone store just plain rude and not…read morehelping at all.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

A couple of months ago, our mail carrier came to our house to tell me that he had accidentally hit…read moreour dog down on our county road. He was very upset and worried. I went with him to find the dog. By the time I got there, he had already called his supervisor. The mail carrier had other mail to deliver, so I told him to go on. His supervisor was here very shortly. I hadn't taken my phone, so the supervisor called my husband for me. He stayed with me until my husband got here. It was our and our dog's fault, not the fault of the mail carrier. Both the mail carrier and his supervisor were very kind and caring. Our dog is recuperating. I just want to thank and praise those two men! Pat Rush 6277 County Road 422 Savannah, MO 64485

We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however,…read moreseemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible!

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2…read morethings in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail.

I had a large box to return to a retail outlet online. I am amazed that this store had hand carts…read morefor me to use, they were extremely friendly and helpful. I got my receipt, and my item was promptly scanned into the system. Thank you for making this online Return so easy. The store was very clean and organized and if I ever need copies or other shipment, help, I will be returning.

Jacob was amazing thank you for your excellent help and congratulations You helped me print and…read morewas so knowledgeable

My package was supposed to come today between 10 and 12 she got here and didn't deliver it she has…read moreit lost in her bag somewhere the female mail lady that does n 2nd street st jo sucks always losing stuff I want my stuff lady I'll see you tomorrow definitely having a conversation get your act together your a mail lady give me a break also watch your animals she kicked my puppy a while back just thought to mention that it was only a month and a half old

I changed my address one month ago and the new owners of the house I sold, still are receiving my…read moremail. It shouldn't happening, because I notified the mail guy also, 2 days before I left my house. And still, I am waiting for my old mail, that I haven't receive it yet. So staff very nice, but service not effective or good.