I had the pleasure of being one of their customers today, and the staff member that assisted me…read moreprovided the BEST and most professional customer service that I have experienced in a long while. With customer service almost a thing of the past, I was extremely impressed the staff member's willingness to take the time to assist me. It was so refreshing, and should I ever have a need to utilize their service, I will certainly be a repeated customer.

I have been a customer for almost 9 years now, and could not be happier! Kim, Rhonda, Ben, Brooke,…read moreand the rest of the staff have been nothing but helpful and friendly to me all these years. They go out of there way to help even if they don't profit from it. I can't count the times they have helped carry packages in and out to my vehicle without me even asking. Great people! Glad to call them friends, and highly recommend them for any of your packaging and mailing needs. And remember, they are NOT the post office, nor UPS, or FED EX, they are much better, while serving as a bridge to those companies. Thanks guys!

Drivers can't find the address or just don't try and make undeliverable. Customer service is…read moreoutsourced to India and impossible to talk to someone local to resolve a simple fix. Escalated a ticket multiple times but same mistake keeps happening. You can't even respond to FedEx emails because they all come from nonreply addresses. Please someone using their brain and not a computer script start to care about customer service.

SAME DAAAAADGUMMED $#@%*&*! complaint as all the others on here--STUCK at the ST.Joseph 'delivery…read morestation for DAYS,then shows on tracking "out for delivery " several times--the truck DRIVES BY our house,claiming "he can't get in the driveway"--a BLATANT LIE--and takes it ALL THE #%$@! WAY BACK to ST Joseph--where the 'wash,rinse,repeat" cycle starts ALL %&$#@! OVER AGAIN! Nearly a WEEK of this going on,carryin our heater around in the back of his truck like a whore in a police paddy wagon. While we FREEZE our A$$E$ off in here WAITING for the DAAAAADGUMMED thing to be DELIVERED!! I wouldn't let this company HAUL MY TRASH!!

My prints were extremely blurry, no phone call to discuss and or troubleshoot. When I went to pick…read moreup I was shocked at how incredibly rude the man was, like I was an inconvenience. Reached out regarding the issues and was asked to come back to get new ones printed. Did not receive the email that was supposedly sent to me with their questions on my printing job. Wasted more time going back up there to try to get them reprinted like the manager said only to find out that she had not saved the file in the necessary format when she worked on it so I would have to come back a third time the following day if I wanted them printed again. (They had a very noticeably purple tint to them this time) I threw in the towel and sent them the way they were because by that point I had had enough. I'll go to Office Depot next time..

Female associate on 7/15/2026 at approximately 5:00 pm was rude and probably shouldn't be in a…read morecustomer facing role if she isn't going to be customer service oriented. This is the first time I've ever had any complaint at this location. The male associate taking care of the other customers did reassure me that they would take care of my package, but it's too bad this lady had the unnecessary attitude in her "assistance." Simply posting this to vent, but also provide an honest review in the event management is actually viewing these. She probably needs constructive feedback on her customer service skills.

I'm amazed by the exceptional service I received at Going Postal in Platte City, MO. They went…read moreabove and beyond to ensure I paid only for what I truly needed. They didn't just hand me a box and send me on my way-- they packed my items themselves with care, asked if I have anything fragile to make sure they take extra care while also trying to keep everything fit perfectly. Because they chose the precise box size, I avoided purchasing an unnecessary larger box and saved me money on mailing costs; and they're surprisingly even cheaper than USPS! I'm truly appreciative of their kind gesture. Thank you so much!!

Really helpful and knowledgable, and they have access to every carrier other than USPS.read more

A couple of months ago, our mail carrier came to our house to tell me that he had accidentally hit…read moreour dog down on our county road. He was very upset and worried. I went with him to find the dog. By the time I got there, he had already called his supervisor. The mail carrier had other mail to deliver, so I told him to go on. His supervisor was here very shortly. I hadn't taken my phone, so the supervisor called my husband for me. He stayed with me until my husband got here. It was our and our dog's fault, not the fault of the mail carrier. Both the mail carrier and his supervisor were very kind and caring. Our dog is recuperating. I just want to thank and praise those two men! Pat Rush 6277 County Road 422 Savannah, MO 64485

We are always coming to this store & everyone seems to be so polite & efficient. Brandon, however,…read moreseemed like he needs to find something else because customer service is not his strong suit! I have never felt more disappointed or disrespected from an employee there until now. He was rude! Did not say hello, pointed to where I was supposed to put my package, & handed my receipt & did not say one word. Fire him. He's horrible!

They are very busy. So if you go find out what time is the best to get you in and out. I mailed 2…read morethings in a box. I had one thing that was of value in a plastic bag with a knot tied in top and put into another bag with the knot tied in top. When I received my package they had gone into both bags. How do I know ? The interior bag was packed sideways. I didn't do that. Have no trust of them now. You should always put anything valuable into a sealed container if you use them to mail.

I had a large box to return to a retail outlet online. I am amazed that this store had hand carts…read morefor me to use, they were extremely friendly and helpful. I got my receipt, and my item was promptly scanned into the system. Thank you for making this online Return so easy. The store was very clean and organized and if I ever need copies or other shipment, help, I will be returning.

Jacob was amazing thank you for your excellent help and congratulations You helped me print and…read morewas so knowledgeable

My package was supposed to come today between 10 and 12 she got here and didn't deliver it she has…read moreit lost in her bag somewhere the female mail lady that does n 2nd street st jo sucks always losing stuff I want my stuff lady I'll see you tomorrow definitely having a conversation get your act together your a mail lady give me a break also watch your animals she kicked my puppy a while back just thought to mention that it was only a month and a half old

I changed my address one month ago and the new owners of the house I sold, still are receiving my…read moremail. It shouldn't happening, because I notified the mail guy also, 2 days before I left my house. And still, I am waiting for my old mail, that I haven't receive it yet. So staff very nice, but service not effective or good.