Favorite UPS store to visit. You guys make everything easier with superb customer service, thank you!!

We dropped off packages intended for a work related event. The packages were dropped off and left with the desk at 4:30pm. UPS' policy for ground shipments is 5pm for the cutoff. The next day, when looking for the tracking information, it showed that the packages were not scanned in yet. We called the store, and he mentioned that sometimes the last driver for the day "leaves a little early, around 4:30" so there was a chance they were not picked up. Sure enough, they did not make it out on the day they were dropped off, and our items did not make it in time for the event, costing my business hundreds of dollars. Absolutely unacceptable. read more

I honestly can't say enough great things about this UPS location. Noor, Griffin, and Daniel go above and beyond every single time I come in. They are always so kind, welcoming, and genuinely make the whole experience feel easy and stress-free. It's rare to find a team that is not only efficient, but also takes the time to be personable and make you feel valued--and they do exactly that. You can tell they truly care about their customers and take pride in what they do. I always leave in a better mood thanks to them! If you're coming to this location, you're in the best hands with Noor, Griffin, and Daniel. Truly the best service every time read more

Holt was the greatest ups store associate ever. This guy is well on his way to becoming a president of UPS. His customer service skills were phenomenal! read more

I get documents for work Notarized here and I've never had an issue. Typically, there's no waiting period so I'm in and out within 10 minutes or less. The notary is also very helpful. read more

Terrible rude staff. The young man in the front is very rude and very unhelpful. I had a return and he asked me to step aside while I was trying to retrieve my code for the return. There were no customers behind me waiting. read more

The older man in the front was very rude when I came to return. He told me I had to pay for a bag and when I proceeded to tell him "they said I don't need to pay for a bag" he said "show me" then asked if I paid and when I said yes he said "oh okay" no apologies and continued to be rude. Won't be coming back here. read more

The UPS Store - Shipping Centers Near Me - Huntington Beach, California

Welp I do my Amazon returns here and they don't give me an issue and are nice and friendly so I got no complains . Thank you guys so much!

I think the whole point of UPS store accepting Amazon returns is to bring in foot traffic, and hopefully have that customer shop at their UPS store in the future due to their good customer service. If that's the point, then this particular UPS store failed miserably. I went to process my Amazon return, and the blonde female staff member didn't even make eye contact with me as she rudely asked me what I was there for. She apparently didn't seem to know how to work the computer, had to use a different computer, and still had to ask the other staff member how to do the transaction. Unlike any other Amazon return I have ever done at Staples and my usual UPS store, this UPS store wanted to charge me a fee just to print out the return label. I asked if it could be waived, because I have never experienced this before, and apparently two managers said no, I had to pay the fee, even though Amazon did not alert me to any fee that was required to make this return. I left and will be going to my usual UPS store to get this completed. Bottom line, there are many UPS stores around Huntington Beach and beyond... this one seems to have bad customer service, untrained employees, and seems to nickel and dime customers with improper fees. I would recommend choosing a different UPS store for your needs. read more

We had a great experience at this UPS Store! Emma was incredibly helpful, friendly, and efficient. She made the shipping process quick and hassle-free, and I really appreciate their attention to detail. read more

The contents of my shipped package was broken and then returned back to me. That's okay, it happens. The cost to ship this item was $213, not cheep. When asked to pay to reship the item once again I asked to talk with a manager to see if there was discount or something they could do since the original package was broken. Let me add that when the broken item was returned I understood how/why it was broken. Not packaged properly to say the least. Here's where things got crazy. I attempted to give my opinion on why the box was packaged improperly, the owner of this location (Paul) became irate. Shouting and using profanity with multiple customers in the store. At one point he even tossed the box with the broken contents onto the floor shouting at me to leave the store. Craziest thing I've ever seen. There is another UPS store located on Atlanta, next to the Vons, Is recommend using that one instead. Cheers, read more

The UPS Store - Broken item, poor packaging. - Shipping Centers Near Me - Huntington Beach, California

Fast and easy service They're able to take Amazon returns Very convenient and friendly! read more

The employees at the store, or both poor communicators, and extremely rude. I highly doubt if I will ever set foot in the store again. I would prefer to drive 10 miles to a different store to deal with these two people. I will try my best to avoid UPS at all cost. read more

This store is awesome. They help me save a lot of money on shipping for a parcel that was sentimental to me and my wife. They're definitely the store to go to. read more

UPS store in the 5 points Center - The last few times returning Amazon packages at this store, the employees have been less than helpful. Last Saturday the young male employee was rude and could not even make eye contact. He acted like he was doing me a favor taking my package. Total failure in customer service. Avoid this store and find another... read more

I was greeted by Sarah, she was great,efficient,helpful and saved me time and $$!! Thank you so much

Over and over again I have a terrible experience at this store. The customer service was non-existent, and the staff was rude and unhelpful. The products were overpriced, and the quality was subpar. I wouldn't recommend anyone to shop here. I constantly get haggled and an upsell when trying to return Amzn packages. read more

I had 2 odd shaped wooden child steps to send to my grandchildren out of state. The employee was able to fit both of them into one large box instead of two separate boxes. She saved me at least $30.00. She said that she would put double the tape to make sure it would not be damaged. read more

Bertha (I assume was the owner of this company) drove to our house to pick up my grandmothers sewing machine that needed repair. She was able to look at it for just a minute and assist my grandmother in fixing it right there on the spot. She was more than amazing, super helpful and made my and my grandmothers day! I would recommend this company to anyone. read more

Incredible staff! Victor, Israel and Levi are the kindest and most helpful employees I have ever met. I have been to other UPS stores, this is the only one with impeccable service and employees with big smiles! Best UPS in HB. read more

Came here on 8/30/17 to drop off a UPS letter for delivery, Rebecca helped me and she was super cool and very helpful!! She handled my transaction quickly and efficiently and I appreciated that!! I will be back!! Thank you UPS store being so close to my apartment and thank you Rebecca for being awesome!!! read more

I do not like this parking lot. It generally takes 10 minutes just to get in and out due to too many vehicles. I have been trying to do an Amazon return for a couple days now. They sent the wrong item so I repurchased it thinking that I could get a fast refund. UPS Store can't take returns because they have no internet access. I was promised yesterday that today it would be fixed. I lugged my large package back today but still can't return it. Amazon returns are free, but most services are really expensive here. read more

I had an issue with a package I dropped off to be sent out, 3 days later, when it shows that no label is even been created, I went to the storeand they told me to go back to the vendor to deal with the problem. They had no idea where the package was or if and when it would be delivered read more

I've always come here to drop my stuff, never have issues ever here, I came today and Steve was purely rude and I definitely won't come here if he is in the store. I drop my Amazon returned and Normally I bring everything this time I just drop the box of what I was going to return and he wanted me to purchase a 8$ box.. I said no, just place the return sticker and that's it... read more

Online, it is stated that last air is 5:30. When I arrived at the store, last pickup was at 5. Dude at the counter wasn't too friendly either. read more

DO NOT USE THIS STORE FOR YOUR PRINTING NEEDS. We had a baby shower and ordered the prints in advance. When we got to the UPS store to pick them up the worker had no idea what we were talking about and did not even know that his store could print things. Not only were the prints not available they said they would try and contact us but then ghosted us. We called the store 5 times for a status update and they didn't answer any of the times. We didn't have any games printed for our baby shower because of this store. Extremely unreliable. We have tried calling to get a refund and yet to get across to them. read more

Great service today! Jackie was very professional and took the time to hand cut the flyers I printed down to the best looking margins. Who else takes the time to do that. read more

They charged me to print a UPS label.... Isn't this a UPS Store? This is the worst.... Seriously!?!?!... I really hope UPS Corporate evaluates their relationship with this franchise!!!! read more

This is the local UPS store to me and the staff are pretty chill. Usually 20 minutes parking spot available out front.

Shipped out 8 packages in 2 were "lost" when I went to ask what can be done about this, they told me that nothing can be done except file a dispute. The number they gave me had me waiting on hold for 23 minutes then disconnected. My son is starting a small business and those lost packages were pieces of art that he created and sold. Money, time and one of a kind art pieces "lost nothing they can do" not even refund the shipping cost of $11.23 per item. I would just go send from the regular post office. read more

This place is always busy and full of packages ready to go or b picked up. As busy as the place is, they r always on top of their game, the line moves fast bcuz they r well organized and well staffed, and with all my package mailing, they r always knowledgeable about best and least expensive way to ship, very much appreciated. There is a middle age lady, short, & very sweet, she is always so helpful with my many packages to family and friends throughout the year, reason why I like coming to this UPS location. Parking is usually easy in very busy area with a Trader Joe's & Bank of America right next door. Business also rents P.O. Boxes, stationary, cards for all occasions & sizes, & packing material. read more

In my profession, I print ALL THE TIME! It's always in weird paper or huge quantities. I have to say, this is the best UPS store in town! I will actually go out of my way to get all my mail/printing needs done here. They're super fast and efficient without making you feel rushed. They have the best customer service. Rebecca, Levi, and Israel are the 3 staff members that always help me out. They are profesional and welcoming. They will make sure you're 100% satisfied with the work they do. You can tell they care about the customer and the quality. I highly highly recommend getting all jobs done here. read more

Every time I have come here the staff has been very helpful and kind. Everyone knows what they're doing and understands people are here to get stuff mailed out and go about their business, so they are diligent at keeping pace. It doesn't hurt there is a sushi place and a cupcake place next door if you want to reward yourself for getting your mailing done. read more

I have been dropping off packages here every day for months now and the whole staff has been exceptional. I will almost always have at least 3 boxes and they're heavier, and the staff tends to me right away. Even if there's a line and they're busy, they are so well staffed that somebody is able to grab my packages out of my hands so that I'm not carrying them while I wait. The managers there that I've met are great as well - they always work out deals with me when I buy boxes from them. A few employees like Victor & Levi definitely stood out with their kindness and have helped me the longest. There's some new faces in there that are amazing too, I'm just awful with names. My business will be using UPS pick up starting next week, so unfortunately i won't be able to see the staff here much longer, but just know that they'll always take care of you! read more

The customer service I received from Rebecca is world class! She exceeded my expectations! No question was left unanswered. She is friendly, and extremely knowledgeable, she was quick and efficient and never made me feel rushed. I know I was leaving my packages in great hands. I've been to many UPS stores but this is by far my favorite. The atmosphere is so welcoming. Thank you Rebecca for making me feel so welcomed, I will refer every one I know to this location as well as your notary services! Rebecca you rule! Update; I would like to give BJ the acknowledgement he deserves! He was so nice and professional. He made my drop off so easy! He helped me out with my lable and gave me a receipt for my package. Nothing puts my mind at ease more then knowing I can trust a company with such amazing employees! Thank you so much for further exceeding my expectations and experience! read more

Lots of services, quick efficient all good. They deserve a good review and I have been there many times.

Quick and easy! They had multiple workers so that's a plus! No lines! Quick in and out! For deliveries or Amazon returns, definitely come here!! Great service read more

Rebecca was very helpful, made shipping package easy... really great customer service with always a smile on her face!! Thanks guys!!! I don't normally write a lot of reviews but I had too! I felt welcomed and positive vibes read more

We came here for notary service. The employees that helped us were Israel & Dayana. They're very welcoming. Israel the Notary is super quick and knowledgeable about the paperwork that we were notarizing. The cost is inexpensive and we were able to ship our documents overnight right after. Thanks you guys for your help. read more

The guys over at The UPS Store really went above and beyond for me! Great employees that are very welcoming with a great attitude! i know one of them was named Israel although i cant remember the other two by name they made a great team. The world needs more positive individuals like these three. read more