Employees went out of their way to help me ship Amazon packages back to Amazon This is my fourth trip over there in the last couple months and it's great to have customer service this good read more

se three knuckleheads thought I was doing just standing there. 10:49 AM. Decided against letting this obviously incompetent "employee" handle any part of my order. Refund complete. I understand the quality of employees in Citrus County is far below average and I try to be nice about their lack of professionalism. This is absolutely the worst UPS store I have ever visited. I will never use UPS again for anything. read more

Great folks here. Always very helpful and patient. I highly recommend them. Thank you.

I have used this store multiple times per week for the past two years and have had nothing but excellent, friendly service each and every visit. Whether it's shipping packages for my small business, Amazon returns, or using the postal pickup service, the staff has been kind and courteous. Once I had to ship a huge monitor and they took so much time and care to measure and weigh and calculate the best possible method and lowest cost for me, trying out different packaging. Even though I ended opting against shipping it after all, they didn't treat me as though it was a waste of their time. Highly recommend! read more

Racist! Beware. I don't even usually leave reviews but this one needs it!! I came here as I have plenty of times to do the same transaction as usual, of course there were all new employees and they decided not to ship my money order just because. No reason at all. Went to another location they not only helped faster but were 100% more friendly. read more

ABSOLUTE 100% RIP OFF. The w____e employee is telling customers they MUST buy a special $2.43 poly bag to return items to Amazon, even though there are bags provided. I called Amazon. This is a bold faced LIE!!!! Another time I asked if they would print a label for me. "Sure! For $2.19". Whaaaat! I can see a small charge but $2.19,!?!?!!!! Seriously. The owner is a POS for having the employees do this ESPECIALLY with the economy the way it is. This place is read more

The most unfriendly and rudest employees in all of Citrus County. I just spent almost $200 there shipping Christmas gifts, and not even a "Thank you"! I have never had a pleasant experience in this store, and I won't be back! It seems with all these negative reviews they would make some changes. Guess not! read more

Tuesday, 11/28 I mailed a package of critically needed supplies from the UPSCitrusHills store. I paid for 2-day delivery. Today, Saturday 12/02 I discover that according to the UPS site, the package has NOT left the store. I drove to CitrusHills and made inquiries. Their attitude is, "We don't know, we can't find out, and we don't give a damn. File a claim. And by the way, the package isn't in our store (without looking)." This is the most incompentent, take the customer-for-granted operation I have come across in this county. Use them at your own risk. I have screen images to make my points. I would give no points if I could. read more

This is the WORST location for customer service. Every single time I go in there the staff is rude. It's not just one employee. I walk through the door and the kid blurts out "ON THE SCALE". Politely I respond "Hi, I have an amazon return." "AS I SAID, ON THE SCALE!" I put my item on the scale and get my receipt to which he replys "ISN'T THAT HARD NOW IS IT." WTF DUDE. I'm one of the kindest people you will ever encounter. I love to shop small business and pick up shipping and packing items when I go in places like this but I'm not feeling so generous today. Take your money elsewhere, these people are pricks literally every time I have went in there. I'll literally drive 20mins out of my way to go to the store in crystal river. read more

I have used this store for 3 years now. They are very professional as well as kind. I am elderly and disabled. They go the extra mile assisting me with my packages. Highly recommend them. read more

Supposed to be open 10-3 on Sunday. Arrived at 2:55 and doors were locked. When another customer came out I showed the clerk it still wasn't 3 and he refused to help me. He said he wanted to get home to have some quality time. SO DONT WORK WHERE YOU'RE REQUIRED TO STAY OPEN!!!! read more

Stay out of here unless you want to run into a short ,grumpy,old man that should have retired 10 yrs. ago. Very argumentative about any questions you may ask of him.Typical scam house with different rates and weights as advertised on line.The old fella actually told me a 25 pound dumbbell was 26 pounds! But who was I to argue that his scale might perhaps be off kilter.He should go back to NYC because he was already coughing the whole time I was in there. read more

Hi I have been visiting this UPS location at least 6 times a month starting last April 2020, when we broke ground on our house in Terra Vista. Through all those visits I've always been greeted with a smile (I could tell from their eyes, as they were wearing masks) and all transactions were handled efficiently and accurately. Now that we are settling in to our new house, we are shipping less but when I do they are my first choice. read more

Arrived at 1 PM on a Saturday to have a passport photograph taken. Store hours are posted as 8:30-2. Joe who is obviously overwhelmed by his job, stated that "they do not do photos on Saturday." Upon questioning, Joe admitted that it was too late in the day and he 'didn't have time. It takes 30 minutes'. Even though there was an hour left to close. There were no signs or delineation on site or at store stating photos were not available on Saturday. Do NOT go to this store if you expect even remotely decent customer service. Terrible. read more