Excellent customer service by Max who opened the doors at 0757 and immediately was ready to receive my Amazon returns. This speaks volumes of his work ethics, loyalty to organization and duty to both the customer and to UPS! Job well done and thank you!!! read more

Dropped off a package at the UPS Store in Inverness. Clerk asked me if I'd like to purchase any stamps and I said sure I'll take a book of 20. She did not tell me there was a $3.40 surcharge tacked on, and I did not see any notices about an upcharge for postage stamps. Normally a book of stamps would be $14.60 and I was charged $18. Did not realize until I was back home. You would think UPS would offer the stamps as a service since their shipping prices are already have HUGE upcharges and surcharges. Just my opinion! read more

The young ladies who work here are lovely. The manager just had a meeting at 2:30 in the afternoon, pulled everybody off the floor, some in the midst of transactions, to discuss I can't imagine what. There were five customer standing in the store. Two in the middle of transactions. I don't get it. That was awful. read more

I had a personal issue with two large and heavy boxes, and the folks at this location were very accommodating and their help/cooperation was a tremendous help to me, especially during a busy Christmas season. Long version - I was visiting my elderly father-in-law early for Christmas (I am 4.5 hours away) and had bought him a large recliner via Amazon. Unfortunately, he didn't like the recliner so I initiated a return via Amazon and they emailed me a return label. I loaded the three boxes and went to the this UPS store. Unfortunately I needed three shipping labels not one, and the third party seller via Amazon wasn't able to get those to me immediately. My father-in-law is in a wheelchair and there was no one that could transport the remaining two boxes, which were very heavy. An employee (I didn't get her name) and the store manager (Ketki) agreed to let me leave the boxes with them until I got the shipping labels. It took almost a week to get the labels and fortunately I did not have to make special arrangements for someone to transport those boxes since I couldn't. They could have easily said, not my problem, but they didn't and I am very grateful. 5-Stars! read more

I dropped off a package that I needed to overnight just as they were getting ready to close.They could have told me to come back in the morning (which was I thought they might say & was prepared for) but they were helpful & accommodating. Darla was very pleasant & explained everything about the process to me. Hopefully she's there every time I need to send off a package. read more

I appreciate good service and the staff member did not let me down. I also appreciate that the staff was wearing masks. Thank you for caring about you and your customers. read more

I had the good fortune to have been assisted by Darla. I got a PDF document printed from my personal email and was assisted with a notary service. from the moment I entered I was greeted with a warm welcome that was augmented by a most welcoming smile. The service was excellent, quick, and thorough. The vibe was one of southern hospitality. I came away with the impression that the staff was genuinely glad to see me, and my Holiday Season got off to a spectacular start. I moved here only eight months ago, and each of the three times I have had the need to print something I have been favorably impressed with this UPS Store and its capable staff. They will be my go-to folks for printing, notary, and shipping. I highly recommend this UPS Store to you. Good job Darla! read more

The one thing I've found in different parts of the country is that UPS is union and FedEx is not. The attitude and rudeness is very common with UPS employees, both office and delivery people and the primary difference between UPS and FedEx is UPS is union FedEx is not. The union protects employees bad and rude behavior, FedEx will put you on the street. There are UPS employees who are not rude, but are not common. Union people always harbor anger, pissed off attitude, and this is what the customers see. read more

Do t waste ur time here, boss lady is not very educated in notary. The police affidavit that the BMV uses isn't good enough for a vin check for her. But the BMV uses it. read more

So annoying. I went to bring my Amazon returns , I had everything in a cart. The employee made me take the cart back outside and carry everything by hand because the cart wasn't allowed. Even though I was already inside and no one else was in the store. I asked nicely if I could just hand over the packages but he made me wrestle with the door and packages for no reason. read more

Visiting from out of town and needed some documents downloaded, signed, scanned and returned. Handled quickly and professionally. This was over Christmas Holiday and while they were closed I sent an email with questions and was answered promptly on the next business day. read more

Have used this service many times. Extremely professional in all transactions. Smooth check in and process. Tracking numbers make it a breeze to follow package movements. Excellent hours as you have till 6 :P.M to get your package out the same day. Pleasant staff and thorough. The customer service is top notch and I will continue to do business here. read more

UPS Accepted a Family Heirloom Sectaries Desk. Sam (employee) commented on what a beautiful piece it was and saw it was not broken so it was accepted for shipping . Sam stated she would wrap it against shipping but took it behind the counter area and we were not permitted to see it being prepped. It arrived broken. Delivery person would not stay to see battered box opened. It arrived badly broken...photos were taken and a call to UPS was made. UPS said they would pick it up and take it to a local shop for evaluation. INSTEAD...and without informing us...they shipped it back to the originating UPS store. It was not wrapped...so MORE Damage Was DONE. The UPS store owners told us to come pick it up. That they did not break it. It was insured...UPS store has not reached out to us and have stalled stalled Stalled. This store has been reported to Seniors VS Crime as well as the Attorney Generals Office. This store a a blight on UPS. And we will continue with this situation. We welcome inquiries to this ongoing UPS Fiasco. We will update this post as time goes on ! read more

If I could give 0 stars I would. Not only did they not deliver a next day package one time, John at the UPS store was very rude when I spoke with him regarding the issue. He did tell me that he would issue a refund but that NEVER happened. If you need reliable, friendly service you should use the post office. read more