Very nice building with great instructions on things you might need to do…read more Easy to get around. The location was very clean and warm in the frigid temperatures we have had lately. I didn't get to work with any employees so can't comment on their service but rumor says it's good.

Expert and friendly! Equipped for a great variety of needs - printing, copying, binding, boxing,…read moreetc.

I ship quite a few packages regularly for online sales orders as well as to family and friends both…read morenationwide and worldwide. I also have an occasional return package a few times a year. I sometimes have packages re-routed to this location for later pickup if I know I will not be home to circumvent possible porch pirates. I use the 3 main carriers and often frequent each brick and mortar store. Needless to say, I have been happy with this specific location when I need to conduct a transaction in person related to UPS products and services. I have not had any issues with a drop off or a package pickup. Prices and services are fairly competitive with the other shipping providers. Staff have always been friendly and efficient when I have visited at various times of day throughout the week. Business hours are extremely convenient for my needs. I plan to return to this location in the future, which is along the State Street corridor near Big O Tires and Home Depot at the I-265 exit. Parking lot is a slight challenge to access, but not impossible.

This is my go-to spot for business and personal shipping needs. I've always been treated kindly,…read morewith respect and everyone there has been nice and quick to get me out the door and on my way. Highly recommend!

First thing you need to know is that the previous bad reviews are for the previous owners. Yes, it…read morehas a new owner since I last had to use them for notary on a car title. The husband and wife had attitudes and I had no intention of ever using them again. It was a pleasant surprise to meet the new owner and he was easy to work with. It was actually night/day in comparison. Won't hesitate to use his Fern Creek location again in the future!

In January, I needed to mail a "one last Christmas present" to my daughter, a $4.50 deck of cards…read morewith a specific message just for her that weren't in stock in time for Christmas. Due to my work schedule, I had to mail it in the evening. I normally use the Meijer mailing station on Hurstbourne, but their postage machine was out of order that evening. An internet search on my phone gave me this Postal Annex as the only mailing station open, and it would be several days before I could get another chance to mail it. So I drove there from Meijer on Hurstbourne, waited a long time while the clerk waited on a slow customer (not the clerk's fault), and nearly swallowed my teeth when the clerk slapped a mailing label over the envelope it was in and told me it was going to cost me $9.50 to mail this $4.50 deck of cards. I objected to the price, specifically asked if there wasn't a cheaper way to mail it, and he said no, the only other way I could send it was by FedEx and that would cost me $22.00. He told me delivery was guaranteed in 2 days. I wasn't trying to mail it 2-day delivery, but he wouldn't budge on the delivery option or the price, except to go up. So I paid $9.50 to mail a $4.50 deck of cards. I walked away feeling lied to, exploited, and very abused. The small gift that I paid more than double the price of to mail took 11 days to get to my daughter on the 2-day delivery option I didn't want but was forced to pay for "or you can go somewhere else tomorrow." I couldn't go somewhere else the next day. I couldn't go somewhere else until the next week. That's why I was there. I filed a complaint with the USPS and was told that since this place is a Delivery Annex, not an actual Post Office, there are no rules that apply to them and they can do anything they want. First, the USPS shouldn't have that kind of contract with anybody. That's just stupid. Second, I will never, for any reason, in my life return to that Postal Annex. There is a saying, "Use me once, shame on you; use me twice, shame on me." This Postal Annex will never have the opportunity to exploit me again. Third, I want everybody to be aware of the fact that this place practices extreme price gouging. Fourth, I want people to be aware that I suspect I was exploited because I am female or an older adult, or both, in which case it practices gender or age profiling, or both, in setting its prices.

Just went to return an Amazon item. The store was open and running prior to their posted hours. I…read moredidn't package my return and Bruce took care of me. I haven't experienced this type of customer service from a large corporation in years! Bruce deserves a raise!!! Thank you so much for making my morning and return seamless!!

This store has really up their Game, Good job Service fast and efficient, Thank you, Steveread more

They lost my Amazon return of upwards $150 . They are rude and not helpful. Don't bother using…read moretheir location.

Less than useless. They're never open when they say they are. It's impossible to find someone to…read morehelp you. It's on the second floor of the hotel tucked away in a poorly marked room. Only saving grace is that it is in a hotel and the hotel staff went above and beyond to get me my package.

Was there early April to ship several packages for my business. The lady who helped me didnt seem…read moreto know what she was doing, put wrong postage on all 10 of them, causing them to be returned to me and be late to my customers. 2 of the other packages i sent never showed up or was returned. Also this place always seems substantially more expensive than the post office. What an unorganized mess of a business. Cost me in so many ways, would rather hire the pony express than to send mail from here ever again.

I stopped in here yesterday with a package I needed to send to a client in IL. When I walked in I…read morewas greeted right away. She let me know she was in the middle of tracking something for another customer who called in but she would be with me in just a moment. About 1 minute later she said it seemed like it was going to take awhile so she wanted to help me. I needed a box to ship my stuff and instead of just pointing me to the boxes she went over and helped me select the box that made sense. She also helped me tape everything up and even put something in there to insure it stayed secure. When it came time to pay she explained my options and let me know she would pick the less expensive option based on my needs which I really appreciate. Very good service and good value.

We've got a box at this one…read more The folks behind the counter are friendly and helpful. This location is closer to the house but, oddly, this one does *not* deliver our mail. I kind of wish they did since they seem to have their shit sorted better than the one that does.

Super convenient location to my house but the customer service at this location is terrible. The…read morestore returned 4 of my packages and then gave my package to a different customer on several occasions. When packages were given to the wrong person the employees argued with me that they didn't have any packages for me even though I got a text alert they were scanned in. With my purpose for a ups mailbox being business related I switch to a different ups store in town.

Visits here are quick and good service. It's very convenient. I love their hours but wish they were…read moreopen longer on weekends but I understand. I also wish they had Amazon lockers but I'm sure there are good reasons. It's clean and efficient.

I had to do a change of address at the worst time of the year. But, it turned out great! The line…read moremoved fast, customers and clerks alike were friendly and I was really happy with the visit. Thank you Georgetown post office!

I have been here about three times now to send things out. Help has been wonderful and efficient…read moreevery time. And makes the process super easy!