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    Global Couriers

    1.0 (1 review)
    Open 8:30 am - 5:30 pm

    Services - Global Couriers

    Shipping centers

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    5 years ago

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    FedEx Ship Center

    FedEx Ship Center

    1.3
    (27 reviews)

    They missed the delivery widow. I put a hold on the package…read morein person. They did not put the hold on. Still waiting.

    USE FEDEX AT YOUR OWN RISK. My takeaway from my experience with FedEx is that FedEx is a poorly run…read morecompany on the decline with outdated software and policy and procedures compared to the competition. You call and Uber they can tell you were that car is and when it will be to you. You order an item from Amazon and it is there, sometimes, by the end of the day. I get images of my mail for the USPS every day. At no point did anyone at FedEx have any idea (and they still don't) where my package was or is right now and to be honest, no one was particularly concerned about it despite the high stakes on my end. EXTREMELY poor communication. Read on if you want my full experience. I attempted to send a package via FedEx. My daughter needed her passport to get hired for her internship in Chicago. My daughter has to have her passport to complete her I-9 or she will lose her internship and we have a lease on an apt in Chicago for the summer. She is adopted from China, she does not have a US birth certificate. This is the only proof of citizenship we have. Her social security card cannot be used. I paid $60 for FedEx to have it there by 12:20 the next day. When it was showing the next morning on the tracking that it was still in Louisville (still showing in Louisville), I called and they said it was out for delivery in Chicago. When it was not there by 1:00, I called and they said that there was a delay, and it would be upgraded and driver would be made aware that it had to be delivered by 5:00. I was given a number for the priority ticket that had been submitted and was informed I would hear from FedEx with updates. I received none. When it was not there by 4:30, I called again. Still showing in Louisville. The FedEx employ, all at call centers outside of US, informed me it was still in Louisville. I asked to speak to a supervisor who also informed me it had not left Louisville. After several minutes, I was informed that it was at a warehouse. I drove to the warehouse with the intension of driving it the 10 hrs to Chicago the next day. Once at the FedEx warehouse, I was told it was on a truck to Indy (due to weather--we did not have bad weather), that it was still at the FedEx store on Hurstbourne where I originally submitted it, and then that it was at the warehouse. After an hour wait, they still had no idea where it was. I had to leave to go teach a night class. I returned at 9:00pm. No one had called me to let me know if they could or could not find it. I was told a supervisor would call me. I have not heard from any as of 10:00am today. I have started the claim process which looks like it will be a long painful one for me. It is impossible to get anyone on the phone who knows what is going on and when I went to a local FedEx store, they told me they could not help me, and I need to call the 1-800 call center. USE FEDEX AT YOUR OWN RISK.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.9
    (51 reviews)

    I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

    Very Poor Management. Ryan who assume is the dispatcher or manager is very unprofessional and…read moreincompetent. While booking was simple, he complicated this project with his inability to recognize the customer is first. During his courtesy call we discussed morning or afternoon timeframes. I explained an early afternoon appointment would be best for my schedule. We agreed. Early the next morning he calls with a request to adjust his proposal with an additional worker and to arrive in the morning vs the afternoon as we discussed and agreed. At this point this is a breach of contract however I accommodated this company by accepting the additional labor but keeping the schedule timeframe the same. Here is where incompetency takes place. Ryan agreed to the labor and asked me what time would I want the crew to arrive. I gave him a specific time of 12:30. Of course no show. No updates, no calls or explanations. They got my deposit and now no contact or communication. Ryan, your lack of understanding customer service and unprofessionalism has resulted in the loss of this customer and hopefully anyone else who sees this. After reading recent reviews I am happy to avoid his company.

    Global Couriers - couriers - Updated August 2026

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