Handled a large shipment of bourbon and souvenirs for us. Awesome job! Everything was packaged carefully and arrived on time!

Convenient very professional I was in need of boxes to move. They offer used boxes as well as new boxes. While in there I noticed people shipping packages. I highly recommend the business. The location is close to restaurants and shops. Has its own parking lot. I do not know if they have a restroom. read more

Worst delivery experience of my life, stay away from this company and any companies wanting to contract please reconsider. I was suppose to receive my delivery no later than 26 November, Fragile Pak accepted my delivery from the supplier on 17 November 2024, they did not deliver my shipment by the 26th, I called multiple times (30 times by the end of the ordeal) they had received the shipment to the wrong warehouse and had identified this at the beginning of December 2024, they did absolutely nothing until Janurary 2025 after constantly having to call them and the original place of purchase. Fragile Pak consistently made delivery dates and would cancel through the beginning of Janurary reasons being "product was too heavy" , "we didn't get to it today" , and a plethora of other excuses, every time you call they say give us 24-48 hours, and no resolution, I did not receive my order until the end of Janurary 2025, 3 MONTHS late and they promised compensation and personally assured me they would make things right, yet ignored and blocked me after they finally delivered my shipment from all communication, they lied to me about the compensation, failed to deliver and meet their commitment in a reasonable timframe, I took off multiple days of work just to ensure I was home when they lied about the delivery dates, wasting my time, I had to call 30 times to get any movement, absolutely unacceptable and worst shipping company I have ever experienced. Please stay away at all costs, I do not reccomend working with LIARS and a company who does not care about satisfaction or delivering on their promises. read more

Tracking doesn't provide any information after it was provided to the shipper a month ago. Waited on hold to speak to customer service for over an hour, then was disconnected without anyone answering. Sent an email to customer service and heard nothing. I'm sure it's a great service when it works - but when it doesn't, it's a nightmare. Would not recommend. read more

I had a great experience with Fragile pak the delivery service was great and their customer service were great when I call. Both gentlemen who delivered my furniture were very careful bringing up the furniture, very professional, and friendly. highly recommend Thank you for the delivery and having great staff!! read more

My original plan to ship part of my mom's estate fell through. Found Fragile Ship in Jtown. They beat the pods estimate by 500$. My stuff was expertly transported and delivered in 8 days Everything intact!!!!! read more

Claimed they dropped my expensive furniture in somebody's driveway even and left it although we waited for hours with no call. They NEVER call, only text, then Blame it all on you! Mine was supposed to be delivered 15 days ago after being in warehouse for months just waiting. These people are jokes!! Don't waste your time or money! read more

I ordered a couch thru Albany Park furniture. Fragile pack picked up my sectional on 12/17/2021 in Houston Texas. They then took the sectional to there warehouse in Houston Texas where it sat there 10 days. Shipped to Indianapolis, Indiana, where it sat ANOTHER 10 days. From there it was sent to Carol stream, Il where it sat ANOTHER 10 Days then delivered to me on 1/17/2021. Boxes where damaged and so was furniture. Not packed properly by ALBANY PARK Furniture. I had to call this company 3 times to find out where my furniture was. This should have been picked up in Houston left there and went straight to IL. I don't know why my EXPENSIVE sectional went to THREE warehouse and thrown all over the place. Then they deliver it damaged and said I need to go back to ALBANY PARK read more

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They do not respond to email inquiries on your shipment. Waited on hold for an hour with no customer service rep answering. Pressed 1 to get a call back. No luck. AAFES uses them and they do not provide shipment/delivery even close to their promised delivery window. This is my second bad experience with FragilePak through AAFES. Make sure when buying furniture or appliances on line that FragilePak is not the shipper. read more

Scott and the folks at Fragile Pack provide excellent customer service. They are professional experienced packers. I took a piece of my art to them that needed to be carefully packed and shipped. Scott understood the delicacy of my unconventional piece of three dimensional art. It arrived quickly and safely to its new home in Texas. It is important to say that bad reviews seen here are for a completely different business with a similar name. Those reviews almost prevented me from finding this excellent business to use for all of my art shipping needs. Thank you, Scott, for taking care of my art with kindness and professionalism. read more

The absolute worst experience ever. They are the shadiest company I have ever dealt with. AAFEs which is the military store uses them and they shouldn't. They send auto gen emails to tell you that you can finally set the delivery date only it doesn't work. They will email you before you even scheduled that it was unavailable then you wait 3 or 4 days. It will do this no matter what. Reason I know...their customer service told me that it does this and asked if i would like out of that since it wasn't actually scheduling anything. I have gone round and round with aafes, and this company. They will tell aafes they try to contact you to schedule yet they send you emails saying sorry, wait another 72 hours they can't schedule. So this went on for over two weeks. Item sat 3 hours away from me for two weeks. I sent aafes emails and copies of all the conversations and screenshots of everything. So finally fragilepak sends me a (you guessed it) another link to schedule delivery. NOPE, can't. Doesn't work. They say that my situation is special and they need to contact me for special delivery options. No time frame nadda. Just hey, we got to contact you. Stay away from these folks, run if you see them being used to deliver your items. AS of today, still no air conditioning unit I orded on May25th. It's been sitting 3 hours away from me since June 1st. I live in a rural area and it doesn't take a rocket scientist to figure out they don't want to just drive 1 lil ole ac unit to one person. They trying to get bunch of stuff in this area to make it worth their while. Again, they are shady at best. GL if you have to deal with them. read more

Fragile Pack - Oh...we getting bitched at by aafes, lets send him that bogus scheduling link we use. You will hear from us SOOOOOOON. - Shipping Centers Near Me - Louisville, Kentucky

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Worst service I've ever had. Antonio came and said he will be right back and then never showed up with our shipment.

We ordered an item from Amazon which was supposed to be delivered by Fragile Pack. They delivered the item to the wrong location which used the item as their own. Then, when I finally was able to speak to the local office manager, he lied to me and said he had ordered a replacement. Last week. I sent an email to check on the status and no one replied. Today, I called back to check on the status, he told me he had "turned it over to Corporate" and that he had never ordered the item. Obviously when he told me that he had ordered it on the phone, he was lying. Today, I e-mailed the Corporate office and got this response: "So sorry for the delay. Our internet went down for a while. Looking at your order we absolutely dropped the ball on this order. It looks like the local facility in your area delivered to the wrong address and we were unable to recover the product." Your place of purchase was advised on Friday of this issue and they should be asking you if a refund or a reship is needed." We NEEDED the item 3 weeks ago and you're doing NOTHING to make amends?! People make mistakes, but lying to cover it up and then DOING NOTHING to make it right is not good business. Don't trust this company! read more

Worst company in the world. Just look at how many 1-star reviews there are. Anything above 1 star must be management trying to pull the average up. Today they gave me a 10:00-2:00pm window. Driver called at 3:30 to say he was 15-20 minutes away. Then simply never showed up. He decided that working after 3pm is for losers. Clients can wait all day, if you go to these guys' website it's all about "costumer focus". But i called the driver back 10 times, he never answered. Then i called the company and... after holding for over 30 minutes, no one picked up. read more

Terrible customer service. I reached out multiple time via email regarding my package and had no response. 10/10 would not recommend.

Worst delivery service I have ever experienced!! I live in NYC, and my building has strict delivery times of only 9am - 4pm, Monday - Friday, and it also requires a Certificate of Service (COI). For companies who service NYC, these types of building restrictions are nothing new, yet this company failed miserably. When my item was ready to be delivered, I received a message from the dispatcher to schedule a delivery time. I explained the building's delivery hours as well as the need for the COI, and he said to contact the delivery company for that. I contacted them and sent them the COI to be filled out and returned to me. I also explained to them that I could not schedule delivery until I received the completed COI. While I was waiting for the COI, I received 2-3 calls each morning to schedule the delivery to which I explained each time that I could not schedule the delivery until I received the COI. During each call, I also reminded the agents of the building's delivery hours of 9am-4pm. After 2 days, I contacted the same representative back to ask about the COI. She promised to "see that I got it". Yet, the next day, I still had not received it. I contacted the same rep again, and she again promised to "see that I got it". But, again the next day, still nothing. The next time I called, she promised to email it herself immediately after the call. Yet, several hours later, AGAIN, nothing! (Meanwhile, the barrage of calls to schedule the delivery continued several times per day, to which I repeated the same information over and over again regarding the COI and the delivery hours.) Clearly getting nowhere with the other rep, I called back the next day and asked to speak with a manager and was told he would call me back. Two hours later - no call. I called back and again asked to speak with a manager. After 20 minutes on hold the rep came back on the line and said that the manager would need to call me back because he was too busy. Several hours later, I finally DID receive a call back, and, miracle of miracles, the manager sent me the COI. (It's worth mentioning that in spite of all of the calls I made for nearly 2 weeks, trying to get the COI, I had received a message that same morning saying that if I did not schedule the delivery by the end of the day, the item would be returned. Seriously??!!! Does anyone at this company ever even talk to anyone else?!) With the COI finally in hand, I scheduled the delivery for the following Monday and was told that I would receive a call on Friday with a 4 hour delivery window. Surprise, surprise by 7pm on Friday, I had NOT received such a call. I called them and after 20 minutes on hold was given a delivery window of 12-4 on Monday. I AGAIN reiterated the delivery hours and told them that the item could get sent away if it didn't arrive by 4pm. They assured me that they would let the dispatcher know and said I would receive a text message 30 minutes before they were scheduled to arrive. So, the delivery day finally arrived, and imagine my surprise when on Monday at 3:15pm, the item had not been delivered yet (nor had I received a text). With only 45 minutes left before the deadline, I called the company to find out their ETA. The rep put me on hold for 15 minutes, and when he returned he said that the delivery guys were at the stop before mine. I asked where that stop was, so I could gauge the amount of time it would take them to get to me and reiterated the building's delivery hours for the MILLIONTH time, stressing the 4pm cut-off. He said that he did not know where the stop before mine was. I asked him to put me on hold again and call the dispatcher back to find out. He then said he could do nothing else for me and HUNG up the phone!! By this time, I was irate! I called back and demanded to speak with a manager. While I was waiting on hold for a manager, I asked the rep (a different one) to contact the dispatcher and get their ETA. After 10-15 more minutes, the rep returned and said that they were approximately 15 minutes away. By now, it was, of course, already 4pm, and they were going to miss the deadline! He also told me that the Manager was going to have to call me back because she was too swamped with other calls. Shocker! It is now 4:45pm, and the item just arrived accompanied by my Super, who is now angry with ME for this item being delivered late. And, to add insult to injury, guess when the delivery guy was told about the delivery hours?? Today at 3:45pm - when I called back after being HUNG UP by the 1st rep and insisted that the 2nd rep reach out to the dispatcher to get the ETA! Who knows when it would have arrived otherwise. Outrageous! I had to make 20+ phone calls over the past 2 weeks just to get this delivery scheduled, and I stressed the delivery hours in every call, yet not a single rep I spoke with managed to relay this information to the delivery man!! Unbelievable! COLOSSAL FAIL! WORST DELIVERY SERVICE EVER!! read more

This is not the first time I've had issues with this delivery company. I'm done ordering from the military exchange online for the sole reason that fragile pack delivers their products. May 21st I ordered a mattress and 2 night stands. Nobody can even tell me where my mattress is and the night stands sat in the warehouse for so long, when they were delivered today there was clearly moisture damage, mold all over my night stands, and one of the night stands had a handle broken off. read more

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I was told via email, call AND text (so maybe their automated system is good?) that my delivery was scheduled between 9a and 1p and that the driver would call when they were 30 minutes away. I took half a day off of work and they called at 1:40, saying they were 12 minutes away. At that point I had to go back to work and 12 minutes doesn't allow enough time to get back to my house. The email states a signature is required AND the delivery is dropped at the nearest covered location. The delivery (three huge boxes on a pallet) was dropped in my driveway without a signature. My daughter got home and said WHAT is sitting in the driveway??? We had to drag it in with rachet straps and brute force. It's just us, so....it was interesting! I emailed the address provided and their response was "sorry for the inconvenience". I will NEVER recommend or use this shipping company. read more

beware!!!!! stay away from this company - this is hands down the absolute worst delivery company ever - do not order from anyone who uses them. they failed to deliver the top to a coffee table, and when they attempted to dump it on me 3 weeks later, i demanded the delivery men stay until i checked the condition of the top, and thank goodness i did, as fragile pac had completely destroyed the stone top to a $4500 coffee table while it was in their possession and warehous, and altuogh you could hear the crumbled stone even from within the package, was simply going to dump it on me and make it my problem. the store from which i purchased the table, grayson furniture in los angeles, had to order a new one causing me to have to wait what has been almost 5 additional months for a table i paid for in 2020. due to the incompetence and mishandling of the table by fragile pak i am now out $4500, and have been watiing 7 months for acoffee table that was to take 12 weeks tops for deliver. but to add insult to injurty, althouh their website shows they picked up the second table from a warehouse on april 28, 2021 for delivery to me wihtin the next couple of weeks, it's june 3, 2021, i have not been contacted by anyone at fragile pac, and fragile pac will not respond to my myriad telephone and email inquiries regaridng the location of my table and instead is simply ignoring the entire situation. please do not fall victim to this horrible company. read more

This company should be put out of business for bad practices. They do not do anything they say they do on their website. I'm assuming they have a contract with the government and have been getting paid to NOT perform. The recent reviews that are positive have to be a fluke. Do your research and if you are going to order through the military exchange beware they will ship through fragilepak and you will wait MONTHS to get your items. read more

We dropped off 65 packages for a work project this week, and I have have used them several other times for personal shipping as well. Every time I go there, they do a superb job. They pack everything so well and even fill out the forms on your behalf. The people are really friendly and helpful. The contents of our packages were very fragile and needed to arrive in a timely fashion -- every single one made it. Will definitely send all packages from here in the future. Highly recommend! read more

I have package which Fragile pack taking care of the delivery. I want to change the schedule date but they don't response phone call nor replay email. They finally replied my email after a week but not reading my email and did not answer my question. Awful customer service. read more

This company is most poorly run company I have ever experienced. They lost our tables they shipped. We have no idea where there are sorry. Need to wait an hour and hold so they can tell you they have no idea what your order is. Thank God for PayPal. read more

Ordered a Christmas gift on November 3rd. Retailer says it shipped on November 4th. This awful company says it was originally picked up on November 12th. Called on December 10th. Was told it was in a neighboring state and would be at final mile warehouse on "Monday or Tuesday" and a link would be available to schedule home delivery. Fast forward to Christmas Eve.. no package, no link. They did manage to update their, next-to-nothing, tracking to say it was picked up again on December 12 and would now be at final mile warehouse between the 21st and 24th, which is when the new link would supposedly be available. I have never dealt with a more frustrating situation which is saying something as I have dealt with Samsung customer service in the past. Some of you know what that means and others, let's hope you never have to put yourself through that. Overall couldn't be worse. I have attached a picture of my package. read more

This trucking company is a joke. They scheduled a delivery 4-6pm today, but no show. I called the office, and got this ridiculous answer "we don't know when we can reschedule" What's a non-delivery company! read more

I recently used Fragile Pack to ship my mother's china and a few other small breakable items from Louisville to California. Everything arrived without a scratch in two large, well-packed boxes. The price was very reasonable, considering it included the labor, packing materials and shipping. read more

Delivered wrong item and refused to take wrong item or packing material...said not our problem. Have tried to call and emailed customer service numerous times with no response. Wish we had another option but with being military and buying through AAFES it is their call. Will be glad when and if this nightmare is over. read more

You'b be crazy to use anyone else. We sent a large Fragile package from Kentucky to California (I had wrong address!) It was retuned (of course) and Fragile Pack was professional and gracious in resending it for us and and it arrived perfectly intact. Very satisfied and will use them again! read more

I order a bed in January it is now the Middle of may and still haven't received my shipment. I've called several times. They give different reasons everytime why it's still not delivered. They said they tried to contact me about a couch being delivered but I didn't even order a couch. Absolutely terrible customer service. read more

Worst Company ever, how are they still in business, I implore all patrons using AAFES/Myexchange to write them and request a cease and desist request from this Company I have been waiting on delivery for a 1K$ chair they lost it found it and promised to deliver today of course dur to circumstances be on there control they can't deliver but they said there is link attached to reschedule (no link)I am totally pissed at my self and AAFES I called them and asked for a refund will that's a painstakely procecess too please fellow veterans call AAFES they owe us better treatment. read more

If I could rate you at a 0 star I would. Just to get a response is like pulling teeth. Beyond frustrating and this company doesn't even have the decency to reply to my emails. It shouldn't take 31days to receive items coming from VA to GA. By the way, I haven't received my items yet. 31 days is calculated from the day of pickup from the shipper to the delivery date they scheduled seconds ago (I finally got someone on the phone to actually schedule me a delivery date). These are all facts! FragilePak needs to do better. read more

If I could, I would give this company NO STAR. That would be a more accurate rating. If you can, try to avoid working with this company. They take forever to deliver the product, provide false information, and the communications/tracking is a pain. I was told that the item I purchased would arrive Oct 4th. I arranged for someone to be at the house to receive the item. They waited all day! I was never notified that the item was not coming. I called to see where the item was and was reassured that it would arrive October 8th and that I would be able to set the time and was given a tracking number. A few days later I received a message and was given a TOTALY different tracking number by one employee, who left a voice message. When the call was returned, another representative couldn't find my item or my information with the number that was left in voice mail! In addition, I was told that I could set up a time to receive the package, but when talking to the (hopefully) last representative she informed me that the day before I would be emailed for a 4 HOUR WINDOW! Stay away from their service. It will cause stress and frustration. read more

Please please please listen to all of these one star reviews.. I did not do my research before coming and regret it. I had a terrible experience here today shipping a personal item with a prepaid FedEx label. The man who helped me was incredibly unhelpful and rude. I had to follow specific instructions for my delivery per the company (picture of the box with label and receipt), as it was a valuable item that is insured. The employee argued with me, was not happy about closing the box before I left, and was overall very shady the entire time. He did not want me to have any evidence that my box was being shipped. It was my first experience with this company and I wanted to have peace of mind knowing my item would not be taken, and I have no proof of ever being there or my item being shipped. I wanted to share this so other people do not subject themselves to this kind of unnecessary stress. read more

t is unbelievable how badly this delivery company operates! I was contacted 1 month after they received my package to setup delivery for 2 weeks ago. NO SHOW! sent 3 emails to get a status no reply to date. The online tracking doesn't work! The Email doesn't work! Phone doesn't work! Normally I would just be frustrated and deal with it, but my package is a safety device which puts my family at risk.. I never post reviews, but felt it was imperative that I let future customers know and understand the ineptness and seriousness of this company lack of capability.. Pease stay away from them At all cost.. read more

This "outfit is just the WORST. They NEVER answer their phone and emails to the address they provide "www.inquiry@fragilepak.com" are returned with a notice that the email used is not recognized. They could not be worse./ read more

This company are by far the biggest turds I have ever dealt with. Never followed instructions on where to put the item, never knocked on the door to say they were there. Then they left the obviously damaged item laying in the yard and hurry up and left. Several phone calls to them and never resolved the issue, in fact I got hung up on a time or two. Very frustrating to say the least. If I were a company I would never use these turds again. read more

Fragile pac has an extremely poor customer department. I have been waiting over 3 weeks for a delivery which they have in their warehouse in Malta NY . They tell us that it is inconvenient for them to deliver our sectional. They will not let us talk to a manager, nor give us the direct contact information for their managers . They have in effect refused to deliver our purchase. read more

Went there to drop off a few boxes and left extremely unsatisfied. Customer service was walmart quality. The guy in charge must of recently got a divorce because he wasn't just rude to me but to everyone else as well. Wouldn't recommend this place if it was the last option for anyone. I would gladly travel across state to ship something out next time. read more

paid for white glove delivery. frgile pack lost shipment for two months, then they were no shows (no call, nothing), then on reschedule they were missing a piece, then no-shows again....then they arrived and refused to wear masks (cancer patient in house)...and finally they left the giant boxes of furniture for me to unpack and assemble alone. (hired movers to help me, which was rather expensive for same day service). I should have videoed the saga for social media. pretty sure I'll avoid any purchase anywhere that relies on them for delivery. read more