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    The UPS Store

    The UPS Store

    (14 reviews)

    Normally when I go to this location the customer service is exceptional. However, this year the…read morecustomer service was very much disappointing. I made multiple trips to send packages and probably paid upwards of $125 to send packages. One of the people I was working with seemed not to know or care about what they were doing. I had asked to have some styro-foam filler or packing added to a box to fill in so things would not move around. Not to have someone pack the box for me. Every time I sent packages through this store, this was not a big deal. Another person, when I asked to get some packing to fill the box I had prepared, seemed very nasty. She kept telling the person at the register "make sure he is charged", "make sure he gets charged". She must have said this two or three times. I did not see her do this to anyone else that was having packages sent. All I was asking is to fill the box with styro-foam filler, so things did not move around in the box, not for the service of packing, and I was charged an extra $14 for the packing. If there was a small charge, fine. But, definitely should not have cost $14. A $1 or $2 charge for some styro-foam packing is not the same as a $14 packing service which I didn't ask for. The next day I came back to send a package and worked with someone different, and things were more along the line of what I had experienced before. They said they would add some styro-foam or other packing to the box. The next time I came back to send my final package, I had wrapped the breakable in it myself. I ended up, unfortunately, being waited on by the lady that had previously said "makes sure he gets charged" multiple times. I explained where I wanted it to send and she taped up the box as is with no styro-foam or other packing that had been offered in the past. She didn't even ask if I would like to have additional packing. I am not sure what this lady's problem with me was, but she just seemed to have a personal grudge against me, like she got away with something. Other CSR's I have worked with at this particular store have always been pleasant. I even saw a difference in attitude with other customers the days that I brought packages in. These experiences were so disappointing. I am really going to be unhappy if something in my package gets broke. It seems like customer service is just a think of the past. Maybe I should consider FedEx or DHS for a more pleasant experience.

    The employees are always knowledgeable about the ins and outs of shipping packages. They're patient…read moreand professional with everyone. I've mailed packages, sent returns, made copies, and faxed documents. This type of service is priceless.

    Staples

    Staples

    (12 reviews)

    Insane business model to provide a customer with STAPLES return labels, tell a customer to expect a…read morepickup within 5 days, wait two weeks with no pickup, then I go to the store with the packages (with staples branded return labels) and they look at me like I'm insane for trying to drop it off. Refuse my drop off, send me with post it note with the wrong customer service phone number (had to be transferred and waited on hold) only to go leave with the packages back in my car. Wild that an empty store with employees standing around wouldnt have an interest in even trying to understand their own system to help out a frustrated customer and make them walk out with product that their own company is trying to retrieve.

    It's been so long since I've gone to Staples and didn't plan to enjoy the trip as much as I did. My…read morehusband wanted to buy me an office chair for my birthday, which I happily agreed to if I could "test sit" on them. They had a solid variety in the store (and there's more online). I found a great option and on sale. While there I walked down several aisles and the little girl who got so excited to buy new school supplies came out! So many pens, post-it notes, planners, binders, organizers, planner stickers, etc. I don't need any of it but wanted it all!!! The store associate we worked with was helpful and friendly, bringing out the office chair from storage and even offering to take it to the car. He also helped my husband access his store rewards to apply to our purchase, and looked up the organizer I found without a tag. If you're looking for a modern and more grown up type of organizers and supplies, check out their Poppin line. Store gift cards and birthday cards are available. Staples offers a copy and printing center too. It was nice to shop for office supplies in person instead of an online catalog.

    FedEx - shipping_centers - Updated May 2026

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