Three stars because they are quick with Amazon returns. Would be more except I have not interacted with anyone there that has any friendliness about them. So good place to go drop items off, just don't expect a friendly hello or anything. read more

Rude, terrible customer service! Every time I have gone to this location. Made me pay $3 for a small piece of tape. Then didn't tape my box. I had to request it be taped before I left store. read more

Rude, over priced. Lady yd me she couldn't give me a 4" piece of tape, old guy , owner or manager who always seems grumpy, wanted to charge me $5 read more

Again, this store and its employees never fail to disappoint. They are unfriendly, unhelpful and lack any human empathy. There are two kiosks in the front of the store for returns for Amazon packages. They will not let you come to the counter, although one of the kiosks were broken and not usable and the line for the kiosks were 10 people long. People were leaving the store because they didn't want to wait in line. However, the line to go to the counter was less long with three people, serving customers! They would not let you go in that line if you were returning an Amazon package This Store should close and be ashamed of the way they treat customers ! read more

These people definitely need a class on customer service. And the owners responses are just a bunch of fluff or the attitudes of those employees would be better now than when I first visited 10 months ago. Charging to tape an envelope is ridiculous. read more

Terrible customer service. Impatient attendant. Worst service ever. The company needs to review its training for customer service employees.

I travel all along the East Coast and frequently use the UPS franchises for shipping products and documents and find the Estero Tamiami location to be friendly and organized . The staff is very knowledgeable and courteous and the two Amazon return kiosks are a great time saver. Having spent most of my career around packaging and shipping I don't believe the public ,in general, appreciates the complexities of transporting the 1000's of items that we ship everyday and of course expect them to arrive safely . I love the One Star reviews, it's difficult to be that negative especially when your a repeat customer ??? God Bless 3404 read more

This is the worst customer service experience ever. The lady was extraordinary rude and told me she couldn't help me and that was that. She didn't even attempt to help. Will not go here again read more

I recently noticed this store has a recording on loop every time someone enters or exits the store they want you to self service for amazon returns and prepaid UPS labels. This self-service was covered up and I went to the counter as only 2 people were in line. When I got to the counter, the clerk was mad that I had her print me a receipt and stated that they would NO longer assist customers with prepaid labels or returns. The clerk was extremely rude and threw my package on the ground. I would not recommend doing business with this location. They don't want customers!!!!! Worst customer service!! read more

I'm still shaking from my experience there. From the moment I walked in the energy was terrible. I had many Amazon packages to return. She told me if I didn't have everything ready. I need to move aside because it's not fair to other people and I asked her if I should just leave. My hands were literally shaking at how I was treated step-by-step. What is going on in that location that the staff is allowed to treat customers so rudely? I'm at home on the couch still shaking, and I was there an hour ago. read more

I have used this store many times to process returns and to mail packages. I have found for the most part the service is quick and the employees are helpful. There used to be one employee who was not very nice, but she is no longer there. read more

Zero customer service . The lady there was so rude. I bought the tape from the store and than the lady was throwing me outside to tape my boxes in a very rude manner and her coworker was just staring. Worst customer service ever! Also they are sending everyone to the kiosk without even helping. I'm not understanding when no body at the store and customer reaches their counter why can't they help at the counter, and also the way they send customers back to the kiosk is so rude. Using new technology (kiosk) doesn't mean being rude to customers. Vice versa it should mean improving customer service with customers. read more

Kayleigh was friendly, efficient and very knowledgeable. I will definitely be a return customer again and again

Always friendly and helpful. Never a bad experience they do it all there and are always friendly

We stopped in to this UPS store to ship a bunch of souvenirs home. We were quickly waited on and out the door in a few minutes. Gals behind the counter did an awesome job packing our souvenirs. Nothing was broken when we received the box later in the week. read more

They wouldn't help me with an Amazon return. All I needed was a lousy piece of tape!. Lazy, mean spirited people. Stay far away. read more

It has taken me a full year to process and decide whether to write this review. We are all human and everyone has their moments. That being said, my one and only visit to this location, and this has never happened to me before IN MY LIFE, I almost had an altercation with the older (she was gray haired, somewhat frail, definitely 60+ or wildly unhealthy) staff member that worked the desk there. I can only hope she has been fired since then, and it is that hope that gives me courage to write this review because I would never want someone to be fired because of me but omg if she treated me this way I'm sure she treated someone else as well. Worst experience of MY LIFE...ANY kind of establishment. I wanted to ship a drop off package. I showed her the package, and she SCREAMED at me that they don't accept USPS (they do at every other location in 5+ states I've been to UPS stores). I questioned if that were true, and she continued to yell at me that they don't accept it and flailed her hands at me while yelling "GET OUT"!!!! In order to avoid a fight I ran away to my car. Horrifying. Avoid at all costs. read more

Vickie (sp) was a rock star for me! She did a great job helping me get a "lost" package back on track. Highly recommend UPS. Highly recommend this store! read more

My favorite UPS! I know each employee by name and they know me. They have always been so kind and helpful. I will always come back here. They do their best with every customer and always get it right! All the negative reviews seem to be from people who have no patience and weren't taught how to wait their turn or come back later if it's not quick enough for them. Overall this store deserves a higher rating and that's why I'm leaving this now! 5 STARS read more

This place is a joke and unfortunately is the closest location to me. After three horrible experiences in a row, I will avoid at all costs in the future. Everything about this place, including the employees, sucks. Do yourself a favor and go to another UPS location! read more

WORST UPS store ever! I understand why so many people leave bad reviews for them. I had 7 large boxes that I put into a shopping cart so I could bring them in and was immediately yelled at to take the shopping cart outside! They said "no shopping carts! take it outside" I was dumbfounded. they were sooooo rude! and kept glaring at me when all I wanted to do was drop off my packages! read more

I absolutely dread coming here. Always slow. Never friendly. The only reason why I do come here is because I'm forced to by Amazon. Having to come here to return an Amazon package makes me rethink buying from Amazon so that I don't have to come here. I would much rather just make the drive to whole foods to make a return but I'm not always given that option. I will never come here as a customer. read more

No acknowledgement from Kevin that I was actually a customer. I asked if I had the correct paperwork multiple times. He just continued to type in the keyboard like words weren't even coming out of my mouth. just rude read more

This place is horrible. The Mexican girl and the old guy have the worst attitude every time I come in there. They are mean and nasty and have a huge lack of respect and customer service. I WILL NEVER DO BUSINESS here ever again. I encourage everyone to do the same. The ups store in Gulf Coast Town Center is a much better choice. Great customer service and friendly staff! read more

Drive to the next closest UPS Store. The worker inside is always rude and has no personality and over quotes for packing / shipping. Also, this location smelled bad. These are franchised, I use to work for one in Texas, I'm surprised the owner lets their store be run like this. read more

Horribly slow!!! Expect to wait half an hour even is there are only 3 other customers. They don't care! Employees look like they're sleepwalking.. read more

I use UPS to for pretty much all of my shipping needs. Not once have I ever been charged for tape let alone a single piece. But at this location they insisted on charging the "minimum service desk fee" quote of two dollars for a piece of tape just because I simply forgot to put it on before visiting the store. The man helping me how to smug look on his face when he told me that or suggested that I could "buy a roll from the wall". I understand and I probably just gotten the better end of the deal in my previous experiences at other stores but I just found this unfathomable to pay two dollars for a single strip of tape, they didn't even see him put on before leaving! read more

Just like all the other reviews indicate, terrible service. I went in to drop off a box and just wanted a receipt. The clerk acted like I had murdered his mother and needed help moving the body. He pointed to the drop off bin and indicated that's where I should dump it next time and to not bother asking for a receipt. He said it's because Christmas is approaching and the store will get busy soon. There were no other customers in the store when he was lecturing me on how I was wasting his time. I will pay extra from now on to have UPS pick up my return boxes or utilize FedEx. If the employee I'm talking about is reading this, dude, you should really just kill yourself if you hate your job that much. Life is too short to be this miserable. I certainly won't subject myself to this store again. EDIT: I had to go to the FedEx down the road to drop off more packages and they offered me a receipt with a smile. Apparently per the FedEx store, UPS stores are franchises and this UPS store in particular has a terrible reputation locally. So to the owner of this UPS store, congrats! Looks like you have a crappy reputation amongst customers and your competitors! Keep up the good work and hope you enjoy closing shop soon! read more

Quick and easy to use. But not friendly at all. Every time I stop here the employees look unhappy. I wouldn't say they are "rude". Borderline, but definitely not friendly or welcoming. Must be bad management or low pay? Less than a mile from my home, so will continue to use this location for convenience. I just don't expect any great customer service here. read more

First time visiting this locations. Displeased with customer service. The young lady doesn't like her job. Not friendly, curt and make no effort to be of service. In terrible times I'll give her a pass. However, management needs to step up a notch..I see the customer service has a failing grade according to the other reviews. read more

Employees were incredibly rude. The woman at the front desk didn't even bother to turn around and say hello when I walked into the store. Someone else finally came to the front, grabbed my package, scanned it, then tossed it on the ground. As other people have already said in these reviews-- from now on I will go out of my way to avoid this place. read more

AVOID THIS LOCATION - Useless location for UPS Services. Had a package delivered there for a student to pick-up as a UPS Access Point. Because the student was not a "paying customer" at this particular location, they attempted to strong arm the student into a yearly contract in order for them to accept the package. They threatened to "return the package to sender" unless the student paid up today even though the package was on the back counter. As an "agent" of UPS you'd think they would hand the package over and say "normally we require...."or "we don't normally accept...." Here's a novel idea - just do the right thing then upsell you services by mentioning "btw we also do binding & presentation folders" next time your in" and create a future customer.....This store is managed by d-bags and operate like thugs with ZERO integrity and even less business sense. Review the majority of ratings and you'll see this as well. If you have to ship to Estero area, use anyone else. If horrible service and strong arm tactics is what your looking for - this is certainly the place for you. read more

If i could give this UPS location negative starts I would. They are horrible! They wanted to charge me to send back a pre paid labled package. On top of that they wanted to seek me on a different packaging box then what I brought in.. nope! This is what it was shipped in this is what it will go back in as instructed. Do not use this UPS!! read more

What a joke! I took an Amazon return in with a pre printed label having already paid for the shipping. The clerk told me it would be a $2 charge. I asked for what and she said that the box wasn't closed! So she wanted to charge $2 for 12" of tape! Shame on you!!! Good thing there are many other UPS locations and shipping option. This clown show should be avoided! read more

Horrible customer service. I will not be going to this location again! Had a simple request that should have taken 10 seconds. This is the review I have ever done... read more

I have never had such a hard time returning a package than I did at this location. They tried to blame that the box was too heavy for the driver to lift into the truck and they wouldn't take it. They delivered it without issue to my house but I guess that doesn't matter. In my opinion the staff just didn't want to deal with a heavy box in their small space. They told me to take it to another UPS store down the road in San Carlos, which I did and will be taking my packages there from now on. I have called and make a formal complaint with UPS franchise headquarters as well they need to pull this locations franchise. This place should not be allowed to use The UPS Store brand name they are a disgrace! But the people at the San Carlos location are very grateful to you for sending people their way. Very helpful to grow their business. read more

The snarky cocky attitude is not needy. How can a business charge $2 for 8inches of tape. I hate this place. I always have issues. Don't waste your time here. read more

Only UPS Store I have ever used where they charge you to use 4" of tape. Skip this place and use Staples or Office Depot. read more

Worst customer service ever. Employees are rude and lazy. Always a line of frustrated customers waiting.

Without a doubt the rudest, ignorant employee I have come across in years. I needed to have a document notarized and took a witness with me. My attorney said the Notary in FL can also be a witness by signing on the witness line. This employee refused and told me to come back at 1:30. She was very belligerent and when I tried to tell her different she told me to get out of her store And to come back later. I told her I would never set foot in this store again. I went 2 miles north and had the usual great UPS experience. Avoid this store at all costs. Terrible people that drive customers away. read more