I just had to share my experience with this company because they were awesome! To say that they were a pleasure to work with is an absolute and total understatement, they made me look like a rockstar to my boss.
I work in IT for a local medical group. We had been having some issues with our copier service company, who had been giving me the runaround for over a week on two of our machines. They claimed the parts needed for both machines were discontinued and that we would have no choice but to replace both copiers, and then they started sending out a salesman to try to sell us new machines rather then honor their service contract.
One of our medical assistant's mentioned to me that they used C3 Document Solutions at her old office and that they were good. So I gave them a call and scheduled a service appointment. They were able to schedule me for a same day appointment, which was yesterday.
When C3's technician arrived, I told him what the other company had said about the parts being discontinued and he laughed then told me that was the oldest bait and switch sales tactic in the book. He diagnosed both machines and informed me that both machines did in fact need the parts in question; but told me they were readily available, in fact available in one day.
He was back out this morning to install the new parts and was able to get both of the "unrepairable" machines running! These guys were able to do in less than 24 hours what we were told was impossible. For less than $700 we were able to get both machines back up and running.
Here is the best part when I told my boss this news, he slapped me a high-five, which is a big deal because he is normally very stoic and reserved. read more
