Keeps sending my packages to my old address when it clearly says my new address on the box.read more

The service offered at this local Killeen business is amazing! They are friendly & helpful. I had a…read morelarge amount of papers to be faxed and, although they were busy, they started my fax right away. They offer mailbox rentals, shipping through all the major carriers, printing, faxing, & much more! They have a a cute supply of cards, gift wraps, gift bags, & small gifts. Please stop by & support this local Killeen business!

I recently had to return two package. The employee that helped me there informed me that she…read more"couldn't do my job for me" when I asked her a question about the email on returning the package instructions. I guess I am crazy but I thought that was her job to assist returning of the package. Next time I will go to Pack N Mail. They have always been friendly and helpful.

No wait time with knowledgeable and professional clerks. I just wish that they were open longer…read moreafter hours around the weekend.

Randy and Liz were so accommodating for my shipments. I was visiting from out of town and needed to…read moreship stuff back before my flight. They helped me get everything packed up and were very kind and efficient!

This location the staff is super helpful and kind. Quick and efficient place to do business.read more

Fast in and out. Clean and the people were helpful. We have been going to this store for most of…read moreour shipping.

Great store. Home town owned small business where they are always careful, helpful and friendly! I…read moredrive the extra distance to use this store.

We visit the Belton/Temple area each Christmas. Which means, Amazon Shopping and the ubiquitous…read morereturn(s). Every time I've stopped in to drop off a package, I'm met with a smile and a nice greeting. Kudos to the staff! Yes, sometimes it gets busy and I have to wait; but regardless how hectic, still a smile and hello. Keep up the good work

Refuses to ship and 2nd amendment parts. I hadn't been an issue before. Not sure why nowread more

For shipping, they have always alerted me to my best options regarding time vs cost - this was…read moreespecially helpful during the holidays. My visits to UPS Store on their busiest days was still quicker than the smoothest days I spent at the local Post Office. The US Postal service may offer cheaper rates for some things - but to me - my time is money. As a box-holder, Harker Heights UPS has always provided timely notification to me via email and text when packages arrived. Often times, the packages were stacked and waiting for me by the time I walked through the door. You can be assured that your items will always be handled professionally and securely by the Harker Heights UPS staff.

First time coming here! Located just next to the highway and easy to access to! Twas an instant…read moreservice and they took care of my return products right away! Good service and I enjoyed it! Keep up the good work! Cheers

Staff were friendly and efficient. But rates were way off one box to Washington was $20 but the box…read moreto Tennessee was $46.. not sure why and the two boxes were the same. But staff gave me other options. The did make it work. Good customer service

I will give a zero if I could my experience with this location is on October 6th, I had two…read morepackages that I needed to drop off since I was in the area I stopped here. unbeknown to me. I didn't find out until October 16th that one of the packages was not returned to the sender so I went up there the next day drove 45 minutes to get there cause I do not live in Killeen Once I got there of course I don't know if she was the manager or just the rep but she stated that they have no indication that a package was dropped off. I asked her can she pull the camera up? She will see that I did bring in two packages. The lady that took the packages was there and I pointed to her and stated she was the one that took both of my packages, pull up the camera footage I was told that they cannot see anything past seven days. OK what am I supposed to do? Well she gave me a number told me I needed to call UPS because since this was an Amazon return, they have nothing to do with it if I had an actual UPS label for it that was purchased within the store then they can assist me so now I have a whole package that's just disappeared. Called UPS and they stated that I can't file a claim because the tracking number is not listed. This is the worst experience I have ever had in my life and believe me I will not be back there and I hope you guys realize you all need to check Anything that you drop off at this location because they seem like they do not care they do not try to assist and they do not have good customer service skills.

I had a small business to send out orders. This company sent me a thermal printer but you have to…read morerent it. You can always buy your own. But when you sign up an account, they will allow to do these payments and print your label. Its very convenient. The people at the store when you drop off your packages, they will measure the weight to double check for you and give you a receipt. Sometimes if I ran out of supplies, you can buy boxes, tape and envelopes. You can get everything you need when it comes to shipping. Oh I did see some notary service too.

Quick service with friendly knowledgeable staff. Never a long wait to checkout. Easy to find store…read morewith plenty of parking right in front

I want to say Thank you to Summer who is the manager at this store. Summer is an amazing person…read more She is very knowledgeable, helpful & goes above and beyond to provide a great customer experience. She really helped me out in a pinch today and I am truly grateful. Mrs. Daugherty

We had an Amazon return to drop off. We live in Lampasas so…read moreCove has the closest UPS Store. This location has a small parking lot which is shared by two other businesses, so parking is in short supply. We were lucky enough to snag a space in front of World Finance. The UPS Store was PACKED with a line to the door. Fortunately, they had a self-service kiosk where you could scan your Amazon return QR code, drop your package, and be on your way. Total time in and out was maybe 10 minutes at the most. Pro-tip! If there's no parking in front of the UPS Store, you can park at the motel across the street and walk across. Just watch out for traffic coming off of Business 190.

ALWAYS kind, courteous, and helpful. Took about 30 seconds when I just went in for my return. My go…read moreto UPS store!

I love this location! They are always quick, kind and efficient. I never feel stressed coming here…read more Prices are reasonable as well!