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    The UPS Store

    2.5 (84 reviews)
    Closed 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    tape stuck to the front of the poster

    Want your valuables ruined? This is the place for you! I mailed home some of my college dorm room stuff since I couldn't fit everything on the plane, and they ruined my autographed poster. They taped the edges with some destructive foam taping when they rolled it, so now not only can I not get the taping off, but my poster has ripped in the process of doing so. This was autographed by a dead artist and I will never be able to get another one. F you ups.

    These are the boxes that I was told are not "shipping boxes" from this UPS store. My common sense tells me they are.
    Robert C.

    I have never had a worse experience with any customer service employee in my life; until I came to this UPS store. The curly haired woman that everyone talks about in the reviews, is even worse then they have talked about. The ups employee literally made the woman behind me cry because she was so rude to her about coming in with a huge package too close to closing, which I might add was after she yelled at me because I came to close to closing with 3 large packages that I willing offered to move around the store so she didn't have to. In addition my boxes were not the "right type of boxes" and she made sure to threaten me that they WOULD (NOT COULD) get damaged in the shipping process and they wouldn't be covered by UPS. For reference I have attached a picture of the boxes I used to ship so you can see these were clearly made for shipping. Better believe I will be calling UPS Corporate to file an official complaint. I'll keep you posted. Also I never thought I would say this but there is a FedEx shipping center not that much further away from this UPS store, that I would recommend going to for your shipping needs. Here's the address: 1155 Dominguez Dr Durango, CO 81303 United States **Update 10/15/20: the store has tried to respond to my review by telling me the same boxes I used to ship and the ones in the picture were not the same and that the ones I shipped with were not shipping rated. Clearly the picture is to show the box material I used which clearly states it's for shipping use not just a moving box. Sounds like a CYA. Shame on you for not taking ownership of your flaws UPS store.

    This is what customer service looks like. Go here!!

    Believe what you read in these reviews. The curly headed woman "managing" the store knows nothing about kindness or helpfulness. Instead, I think she gets a kick out of seeing other people suffer. I could go on and on here but she's not worth anymore of my tile. Neither is this store. Go to The Mail Room in town. They do it all right and the people there are nice! Wow. What a concept!! UPDATE** I did not throw anything at your worker. Sorry you guys lie. 16+ bad reviews complaining about the woman working there can't be wrong and all your replies blame the customer. Good luck to you all.

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    11 months ago

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    5 months ago

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    2 years ago

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    3 years ago

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    2 years ago

    New owners are awesome great location it's a real benefit to the community. No complaints even let me use free tape to pack my package.

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    2 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    6 years ago

    The worst customer service with a BAD attitude. Go to the Office Depot. They are much nicer and have a lot better customer service

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    6 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    Thank you for your feedback.

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    6 years ago

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    6 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    They were super helpful, the service was fast and professional, and they were really very friendly.

    Mentioned in 3 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated May 2026

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