Only place you can return a UPS Delivered Package and though its supposed to be free, they insist I had to buy a $6 bag before I could ship my "Free Return" .......because they are a franchise not the UPS. Highly recommend refusing UPS delivery when ordering on-line shipping to La Plata County or Montezuma County or having UPS pick up your return.. More than once when needing to return a package the Manager/owner? Couldn't be bothered to wait on customers so you are waiting in line for the one employee they have to wait on customers. They are in desperate need of customer service training. read more

This USP Store thrives on providing the WORST service of any business in town. They are TOO LAZY to hand over your parcel, with the lame excuse that it hasn't been checked-in to "Their System." Too bad that the the USP tracking system says your parcel is Ready For Pickup - they're not going to deliver it. I don't care if they have 50 parcels to "Check-In" to their system, there's only one customer in the store (me) to pick up a parcel ready for delivery. But they can't be bothered. read more

UPS SurePost should be held legally accountable for their bad faith of service and trust. If I had any say, I would never let them handle another one of my packages as long as a I live. I hope they lose any contracts with vendors like Walmart and Amazon. I hope the company sinks for tolerating lousy and lazy employees who refuse to do their basic tasks in the job description. Toxic culture and service. read more

I only use this place to return Amazon items so I can't speak to the rest of their services but every time I've gone in they have been quick friendly and efficient. read more

Want your valuables ruined? This is the place for you! I mailed home some of my college dorm room stuff since I couldn't fit everything on the plane, and they ruined my autographed poster. They taped the edges with some destructive foam taping when they rolled it, so now not only can I not get the taping off, but my poster has ripped in the process of doing so. This was autographed by a dead artist and I will never be able to get another one. F you ups. read more

The UPS Store - tape stuck to the front of the poster - Shipping Centers Near Me - Durango, Colorado

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Worst UPS in America. If you've got 6 inches of tape missing, they want to charge you. If Amazon says that you can return it, they make it more difficult than anybody I've ever seen! Do not go to this location go to the mailbox spot to the left of Kroger hardware they are great to work with! read more

This store in specific is a God-send for many reasons...On one hand, they have supported an annual festival my band throws (Salamander Fest) by donating all the flyers we needed. 250$ worth of paper and time spent cutting them to perfection, with expedience to boot! They have also assisted me in acquiring VERY high quality resolution scans for art I made and needed to be converted digitally. Not to mention, the staff is generous and kind across the board. Special mentions go to employees Melissa and Alexis, and most especially to Melissa the store manager and owner, who decided to fund our event's flyers. Bless you guys! read more

New owners are awesome great location it's a real benefit to the community. No complaints even let me use free tape to pack my package.

Shout out to Manager Alexis at the UPS store #3715! We were in a huge pinch with getting a fax sent related to our father's medical health today (Friday afternoon). She was able to help me immediately via phone/email transmission of the document needing to be faxed without me even going to the physical store. Very grateful for her patience and interest in helping us. I will definitely use this UPS store's services in Durango again! read more

Worst UPS store I have been to the manager is rude and not capable of doing her job. Package shows it was delivered and signed for she would not look for package and said it has not been delivered to the store and to come back later. I drove over a hour to get into town and now you want me to randomly drive back later and check to see if my package has arrived when it says it is in your store. Do not have your packages delivered to this store if you are traveling! read more

We use this UPS Store all the time to send packages, return Amazon things and send certified mail. Melissa and her crew are phenomenal! Helpful, patient, efficient and knowledgeable. We so appreciate their excellent service! Melissa and Ian in Durango read more

Today I tried to return an Amazon product. It was a "no box no label" return. I was refused service because they said I had to purchase a box and pay for it to be returned. Which clearly was not what was stated in my return email from Amazon. The agent was very rude and said it wasn't his problem. read more

I have never had a worse experience with any customer service employee in my life; until I came to this UPS store. The curly haired woman that everyone talks about in the reviews, is even worse then they have talked about. The ups employee literally made the woman behind me cry because she was so rude to her about coming in with a huge package too close to closing, which I might add was after she yelled at me because I came to close to closing with 3 large packages that I willing offered to move around the store so she didn't have to. In addition my boxes were not the "right type of boxes" and she made sure to threaten me that they WOULD (NOT COULD) get damaged in the shipping process and they wouldn't be covered by UPS. For reference I have attached a picture of the boxes I used to ship so you can see these were clearly made for shipping. Better believe I will be calling UPS Corporate to file an official complaint. I'll keep you posted. Also I never thought I would say this but there is a FedEx shipping center not that much further away from this UPS store, that I would recommend going to for your shipping needs. Here's the address: 1155 Dominguez Dr Durango, CO 81303 United States **Update 10/15/20: the store has tried to respond to my review by telling me the same boxes I used to ship and the ones in the picture were not the same and that the ones I shipped with were not shipping rated. Clearly the picture is to show the box material I used which clearly states it's for shipping use not just a moving box. Sounds like a CYA. Shame on you for not taking ownership of your flaws UPS store. read more

The UPS Store - These are the boxes that I was told are not "shipping boxes" from this UPS store. My common sense tells me they are. - Shipping Centers Near Me - Durango, Colorado

If losing packages and misplacing things and not knowing what's going on was an award this place would definitely get 1st!! it's a shame. if you want your family to send you anything or friends, have them hand deliver it and it'll have better odds of getting there, honestly just attach it to a pigeon and the odds are still better. if I had a choice I'd never use this place but unfortunately it's what I'm stuck with. read more

Believe what you read in these reviews. The curly headed woman "managing" the store knows nothing about kindness or helpfulness. Instead, I think she gets a kick out of seeing other people suffer. I could go on and on here but she's not worth anymore of my tile. Neither is this store. Go to The Mail Room in town. They do it all right and the people there are nice! Wow. What a concept!! UPDATE** I did not throw anything at your worker. Sorry you guys lie. 16+ bad reviews complaining about the woman working there can't be wrong and all your replies blame the customer. Good luck to you all. read more

The UPS Store - This is what customer service looks like. Go here!! - Shipping Centers Near Me - Durango, Colorado

I refuse to enter, let alone use this business ever again. The owner/manager has no people skills or customer service skills. Last experience I waited in a line that reached the door and not once did she acknowledge anyone or express gratitude for patience. You only existed if standing in front of her. Never smiles and has the classic RBF on maximum. She has never been helpful and treats customers as if we are an inconvenience. I once needed a single stamp and the clerk told me they cost .90 cents. I asked owner/manager who was standing nearby ".90 cents for one stamp? Is that the current USPS price? She replied "Yes ma'am." I later found out the current USPS at the time was .60 cents. So not only did she straight up lie to me, but she is guilty of price gouging. I will happily drive to Farmington before ever doing business with this pathetic excuse of a service company. read more

Updating review because the owner responded and explained why the hours were messed up, which I really appreciate. Can't do much about COVID and the complications it brings. Thank you. read more

The Durango UPS Store is fantastic! After having visited the Durango Post Office, the Mail Room and the UPS store in one day to ship some boxes, I felt compelled to write a ***** 5 Star Review for the UPS Store. The folks at the Post Office were miserable, unhelpful, and mean. I got yelled out at the Mail Room for asking for a Holiday-looking mailing label (I was trying to buy local). It was a pleasuree to walk into the UPS Store (by Office Depot) to see smiling faces. They were super helpful, the service was fast and professional, and they were really very friendly. I am amazed by the bad reviews and I suggest to anyone that wrote them to go to the Durango Post Office next time. read more

Rude lady. She wouldn't accept my drop off because I used blue tape to conceal the old FedEx label. She refused to let me use one small piece of tape. I definitely won't ever be spending a penny at this location because of her cheap and rude attitude. She could have been helpful and I would have returned again to use her since I own a small business but she lost my business. read more

The UPS Store - Shipping Centers Near Me - Durango, Colorado

The worst most arrogant customer service we have ever encountered. These automatons have been trained well to not insure boxes that don't have the box rating visible on the outside of the box. They will strictly enforce it despite how well the box is packaged. You can even buy a box from them to remedy the issue and they won't even share with you this sacred knowledge of what it is they look for in order to assure that the package will make it to its destination. It doesn't matter who is working the counter as they are most unhelpful in every respect. They would much rather see you angry that they get to exercise dominion over you and your parcel rather than being helpful. I cannot say enough negative things about the store as they have been a pain in our ass for years. I would say that the management needs to better train their staff, but their staff doesn't give a damn. If they did they would be giving of their knowledge of how to best ship a package rather than just acting like a bunch of knuckle heads. And let me nip this in the bud by asserting that no UPS employees were harmed in the making of this experience. Despite being upset by the severe lack of information and impolite service by UPS employees, no insults, cursing, or physical harm was directed to anyone involved employed or proximate to the interactions. So, if you see a "manager" doing damage control by insisting we were to blame for their poor behavior, let it be known that to not be the case. EDIT: you can see the damage control by management below. The employee in question today did not offer help, nor did the employees the day before. They were blunt and not forthcoming with any solutions. So, if the claim is that they didn't get the chance to resolve the issue before leaving, yet in two attempts over as many days the employees could help resolve the issue but was not forthcoming with any attempt to do so, claiming that the employees didn't get a chance to resolve the issue before leaving the store is moot point. Also, the gender of this account picture is irrelevant to the lackluster and deflecting non-ownership of the customer service in question. read more

Linda and her team of employees are always so very helpful. They make returning and shipping things as easy as it can be. I really value their customer service and know you will to. Don't hesitate to support this small business when you have the need. They will take care of you! read more

The worst customer service with a BAD attitude. Go to the Office Depot. They are much nicer and have a lot better customer service

Linda and Antonio are fantastic. I usually stay away from all shipping places, but I really don't mind visiting this UPS location. I much prefer it over the local Durango USPS!! read more

Agree with the reviews that the manager, Melissa, has poor customer service skills. We travel throughout the country and go to UPS stores everywhere we go. Today we had many Amazon returns that we didn't realize needed a box. Usually there are boxes in the trash at UPS stores but there weren't any here. Melissa didn't offer ONE solution for us to get boxes. I mean this is a shipping store right? I went outside and dumpster dived to get some boxes. She then stated that they each needed to be taped. When I asked if we could use her tape she said she wasn't going to help us tape up twenty of our boxes. Over dramatize a tad- we had about 8-10. I then replied back "oh no worries, I can tape it myself just asking if we could use some strips of your tape?She said no. Ok ok- She saw we were already stressed but it's like she wanted to add fuel to the fire. I found a tape dispenser that had been used by the sellable packing tape. I asked if we could use it since it's just sitting there aimlessly. She said no. She didn't even now it was there bc the store is a pigsty! But ok. I let her know that it's up to the store's discretion if tape had to be purchased or not and I've only been to one nationwide that also said it had to be purchased and as good customer service it would be nice for her to help us out in a time of obvious need. She said she did provide customer service by helping us with scanning our boxes. I'm like what in the heck?! That's YOUR job! That's what you get paid to do AND your the manager. Good grief. Hard to come by good workers now a days. This experience was just lousy. No customer service at all- but what else do we expect as customers in 2022?! Ugh. She'll most likely write a rebuttal to this review w some kind of justification or sass like she did for the other poor reviews but a 2.5 review shows the reviewers that it's legit a poor store. Literally poor in customer service and overall just Cheap. And as I said: justification below. My issue was not the Amazon confusion it's the lack of customer service. And I'm not talking about the packages- after all you are a packaging center. That's pretty obvious. Im talking about the lack of pride- the dust, unorganized chaos, and package crumbles all over the floor. With the money that you have from not providing tape to your customers a vacuum and a dust buster may be a good investment. Again, this is about your unkindness, your spirit of getting under ppl's skin. It's as if you enjoy it. When I shared I was going to write a review so that customers knew to bring their own tape, etc. you literally smirked and said here's how you can write a review and gave us a piece of paper to corporate or something. It's demonic how you were acting. You saw we were in feature as yet you delighted in making our day worse. Just awful to see since it is "your livelihood". read more

They refuse to give receipts for Amazon drop offs now. Which was the only reason I went there anymore. They have a mix of nice laid back employees and stressed out ones who create issues. It's a UPS store, take the box, give me a receipt don't add drama. It should be simple. read more

Went there 5-12-2018 as we were trying to figure out how to ship an odd item back to Amazon. We asked for some form of packaging material that would assist. The item came in a bag and she suggested wrapping several black trash bags around the item which we ended up doing. She did not try to sell us unnecessary shipping materials like most shippers would have done. We will be back for all our shipping needs. Thank you! read more

The woman who runs this store is extremely rude to Amazon customers. As I stood at the counter trying to adjust the brightness on my phone for the amazon code, her equipment never worked. She kept taking other customers ahead of me instead of trying to help. And hand a smartass attitude, Go elsewhere, oh that's right, she has the only store in town. read more

HORRIBLE SERVICE DO NOT USE I left my glasses at a Durango hotel. I called and the glasses were picked up the same day. However, they HELD my glasses for 3 days , because she was "short staffed". I was charged $75 to have them delivered 5 DAYS AFTER they were picked up. she " overnighted" them 3 days late and still charged for next day!!! read more

I felt very uncomfortable waiting with too many people in a tiny store (we are in a pandemic). Then I finally got my box to the counter and they advised me it needed tape. I said I was bringing the box as a favor for my 95 year old neighbor who hadn't taped it. The owner then said loudly that it didn't matter if I was doing a favor for a 95 year old neighbor. The box needed tape. I had to buy $6 tape to tape the top. I would not have been bent out of shape if they had not been so rude. I won't shop there again, especially during the pandemic read more

Friendly service and they were able to send back my Amazon return easily; just scanned a bar code and packed it up for me, couldn't have been easier. The woman working the desk was also very informative on how the return process works. read more

By far the WORST customer service on the planet. If you like people being short, rude, and EXTREMELY unhelpful, this would be the place to go. One of my small packages needed a little tape and the lady behind the counter said; "we can't take your items when they're falling out and not packaged." My item was packaged with one corner needing extra tape. I asked if they could tape it for me, she made up some BS excuse and said I could purchase [over priced] tape and tape it myself. When I confronted them about not being helpful, the lady behind the counter yelled "excuse me" and went off on me in front of a store full of people. It was the worst experience I've ever had in any customer service situation. I left in tears as the lady behind the counter was so nasty. I have tried to get my box shipped 4 different times now [I do not live close to this location at all] and have been told my package has been boxed incorrectly every time. Don't waste your time or money here. read more

April 30, 20 Today I drove all the way from Dolores, CO to Durango, CO (55 miles) to get to the UPS store for an Amazon return. I arrived at 11:15 AM, to find that the doors were locked. I had seen on the website that the store usually opens at 7:30 AM. I was reading through the myriad signs all over the doors and saw that due to Covid19, the store is restricted to only 5 customers at a time. Assuming that this was perhaps why the doors were locked, I knocked on the glass. I saw a woman with dark brown hair pass by in the back of the store. She refused to acknowledge my presence. I knocked again. No response. I tried one more time a little louder. She stepped into view and, with a scowl, shouted, "We're closed ! Read the sign!" She could only have been more rude if she had added, "You idiot!" at the end of her exclamation. I concede that I finally saw the small, dark-colored sign to the right of the entrance, which stated the hours began at 12:00PM. All other signs were bright blue or white. Of course, feeling thoroughly chastised, I retreated to wait for the store to open. I remember a time when an individual in a customer service position, regardless of whether they own the business, actually provided service with courtesy. This is the second time I have driven all the way to this store to be either rebuked by this woman, ignored, or treated as though I were as stupid and irritating as a fly. I have been in customer service myself and I understand that people can be highly irritating; however, a little courtesy goes a long way. She could simply have stated that hours had changed and she would open in 45 minutes and refrained from yelling at me, glaring and acting as though I were a complete moron. I will, in future, be avoiding this business at all costs. Rude woman! read more

Very pleasant experience, employee was helpful, kind and in a good mood. They were busy but she had a great attitude and worked as fast as she could. read more

Linda, the owner, is the most personable, positive, kind person you will ever have the pleasure of knowing. She remembers people by name, even through a COVID mask. She takes such care of packages and always looks out for everyone's expenses. Her kindness and personality actually remind me of home. I can't recommend her business enough. read more

Incredibly polite staff, from the owner downwards! I don't understand the negative reviews, this place has GREAT PRICES and is going to go far in Durango!! Thank you for your two years of awesome service, guys!! read more

Ms. Harris has fraudulently denied receipt of my shipment for the first 10 days of receiving my shipped package. She then tells me that she stored this package and the cost will be $20 per day. I sent a call tag from my Cherry Creek UPS to have package returned to me after already sending it up to Durango where we also had a UPS box as customers. UPS came to Durango to pick up my box and she refused to give it to them, 45 days went by and I had to get Corporate involved since Ms. Harris now wanted close to $350 in a Cashiers Check. My local UPS Manager in Cherry Creek started negotiating with her as well and could not believe her actions. Ms Harris the Manager then dropped the price to $10 and has now refused this package returned May 7th with a call tag from corporate. I am now moving forward with warning everyone to not do business with this establishment. I worked in a UPS store for two years with my mom. Never Ever would I treat people with such disgust and extortion to better your bottom line. The amount of Stress caused by this UPS Store, no one should endure. Ms Cooke read more

Just returned two Amazon items. The owner could not have been nicer or more helpful. She made sure my return QR code covered both items. As to the previous reviewer who wanted a receipt, within seconds of scanning the my QR code, the Amazon app showed the return was made and refunded. No need for more paper. read more

Too bad I couldnt give then zero stars. I called looking for UPS in Durango and not only was the lady rude and unhelpfull but even hung up on me. I called back to explain i just want to find out the Local Number for the UPS Center, again immediate hang up. If anyone uses this store it would amaze me if they ever used it ever again. Extremely bad customer service. read more

I frequently come into this UPS store for amazon returns. Every time I come in the manager is so kind and friendly. She goes out of her way to notice you and give you a sweet compliment. I have waited in a long line and she greeted every single person and provided great customer service. read more

If I could give this store no stars I would. This was by far the worst experience I have ever had!!! The rudest service. Very unhelpful. I went into her store the other day and there was a lady in there struggling with a rather large package. She offered no help and actually told her to leave her store cussing at her when the woman asked for help. Told her if she didn't leave she would call the cops! This women should not represent ups at all!!! I am calling ups corporate and finding out what can be done! What happened to customer service in our country!! Im not sure why this owner has responded to my review and seems to think I am someone else? Very confused but this just affirms that she acts the way she does? You can see by the other reviews on this page that others have come across this sort of treatment. I am just glad that we are able to go directly to ups. And btw. I was able to get a hold of ups.. they will be investigating .. read more