I've used this UPS store several times over the years for shipping, drop off UPS approved returns. Today, for the first time, I used the notary service and two additional witnesses as well as having them scan the document. Paid over $40 and got home to realize the initials were in the wrong place. While I appreciated having the service and available witnesses I'm not happy about the lack of the notaries attention to the document. I will continue to use their shipping services but will find another place to notarize. read more

Quick package drop off at this UPS Store along 441 in the Coral Creek Shops. Package was scanned and tracking receipt provided. The store did provide a self-scan package and drop off kiosk, although prefer a human clerk but would consider its use if it was busy. The store was maintained well, stocked with packing materials and the clerk was polite. read more

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I do a lot of shipping and delivery for my personal and also for business. But sometimes when I need to return something, I need to find a place that is simple and quick for me to use. They are always pretty quick when I come in and usually I'm in there for no more than 5 to 10 minutes. They always have multiple workers and they move pretty efficient. Sometimes you'll get stuck behind someone who has a dozen packages in. It will take long, but for the majority of the time there isn't anyone Taking up so much time with their packages. UPS has been my go to for packages as of late and I love how convenient when located it is in a plaza that I shop at. read more

On March 11th, I received notification that my package containing a very exp item had been delivered to this location. I visited this location twice to be told the package was not there. The representative in the store mentioned that the system showed the package as being delivered. I was contacted this morning and informed that I signed for the package. I never signed for anything nor do I have my package. Their cameras should show me waking in twice to check and leaving empty handed, yet someone was allowed to sign for my package. This location obiously has an issue with hiring staff who steal. I would not do business with this location. This location HIRES THIEVES! read more

Wait times have gotten so much better now that Amazon and / or UPS charge the $1 to drop off there. I'm always in and out now. read more

The UPS Store - Outside - Shipping Centers Near Me - Coconut Creek, Florida

Very impressed with the customer service that was received... A very helpful and friendly atmosphere diffinately goes a long way... Professionalism like that is why U.P.S. has grown to be the largest distributor in the United States read more

Consistently great service from Eva and the rest of the crew at this location. I appreciate how friendly, attentive and efficient they are, even when slammed. I highly recommend them! read more

Eva is a fantastic worker!! Whenever I have to ship, I use this particular ups store location!! Eva helps me 9 out of 10 times and is always eager to help! Ty read more

Marsha was so amazingly helpful and super sweet! I love coming to this location because of her great service!!

Nicholas helped me repackage my box and save on cost. This was above and beyond. This is a friendly, helpful, and stocked store, with great customer service. Great location. They do let you leave a package that is pre-labeled and if you don't need a receipt. They point to a spot to set your package down. They are open: Monday-Friday 8 a.m. to 7 p.m. Saturday 10 a.m. to 4 p.m. Sunday 10 a.m. to 3 p.m. read more

Derick was helpful and awesome and knew what to do for my prints! I use this UPS store for all my business needs and packaging for business. I highly recommend use of shipping with Browne read more

The staff alaays give quality service always ready to assist us with our needs thank you all for today Eva and Adriana DD read more

Lines out the door every day. Gotta wait 30+ minutes. Worse than a theme park. Go elsewhere read more

The UPS Store - Lines out the door every day - Shipping Centers Near Me - Coconut Creek, Florida

Eva was very helpful and considerate and courteous always quick and good service. Best service of all the stores I've been.

I had big Amazon return. It was a bit complicated and the guy (long hair pink scrunchie) could not have been LESS helpful and told me to "call Amazon". He was just rude and unhelpful. The bald guy was nice and helpful. read more

This place is a disaster!!! Always long lines, workers trying to do there best. The owners/operators of this store need to do better. Always always always a mess. Hire more people. Avoid this place at all cost. You have been warned! Pack a lunch because you'll be waiting in line forever! Good thing Publix is next door. You'll need snacks!!! Never thought I would say USPS has a leg up in this place! My god! USPS shouldn't lap anyone. Do better people! read more

The service at the store was very fast. I had two packages to return to Amazon and staff were quick to help with the return. Unfortunately, the packages haven't arrived at Amazon and the tracking numbers provided by the UPS store do not show up on tracking. Amazon has not received my return and looks like I'll be out the value of the returned items. I've not experienced this problem at another UPS store where my return to Amazon was processed within 2 days. It's been over 2 weeks. read more

I originally arrived in the parking lot at 9:30am. So, theupsstore.com, lists this business as being open at 10am. So I went to the post office USPS in the meantime. Which that didn't open until 10am as well. (Like I was striking out this morning apparently) So when I arrived back to the UPS Store, I arrived to find several others standing outside and when I inquired as to why they hadn't gone inside, I noticed that the cages inside were down and the lights were off. Patrons outside said the sign displayed in the window says it opens at 11:00am, when the website says the place opens at 10:00am. While standing here several people expressed their displeasure and left. It's extremely unprofessional and the website should be fixed to reflect the true store hours. All I can say is please do not go off of what is advertised online because it is false. read more

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I shipped out a package about a week ago and lost my tracking number. I called to see if there was anything I could do alternatively. The gentleman informed me he was the only one working and he was assisting a customer so I happily waited. 5 minutes turned to 10 and by this point I was agitated as I called within the half hour of opening. I got in my car, still on hold, and drove to the store myself. I am now on hold for a total of 20 minutes. I walk into the UPS store to find NO CUSTOMERS. Maybe he forgot or something but there shouldn't be an excuse for a 20 minute call hold. If the store cannot handle to have one person working at a time, they should put two on the shift because the customers suffer due to lack of care. Unfortunately I will have to come here again but I will try to pick a new location to give this location a chance to redeem themselves and get better. The one and true reason this was not a one star review was because the man was apologetic and kind. Otherwise, bad business. read more

I want to Thank and highly recommend this particular UPS store!!! Extremely courteous and helpful managing a return to Amazon of a mirrored end table!! They made my day so much easier! Thank you read more

Terrible customer service. I wish there was a closer location so I could go there instead. I am all for supporting small franchises, however customer service is a must. A slow person behind the counter who just walks away and out the door with out a please wait a moment or an acknowledgement is unacceptable. read more

The owner was really nice and explained the situation to me and reassured they shouldn't have this issue in the future. After talking to him, I will be coming to this location again! Handled the situation with extreme professionalism! read more

Quick and convenient! We've stopped into this play twice for notary and both times even without an appointment someone was onsite to immediately help us. The price is very affordable and there's always multiple staff members working so the lines move rapidly! read more

Extremely helpful and nice I went to this store with about 8 lithos in frames as well as two tubes with several in each. Fortunately, only one had urgency. John, who helped me was terrific. He tried to keep my cost down without putting anything at risk, and I felt like my goods were in good hands. His staff was bubble wrapping and crating everything as I left. I'd go back in a flash. read more

No stars but it made me pick one. I had 3 boxes shipped from here to my home in NC. I had at least 10 fragile stickers on each box. They came to my house, crushed. I had packed very carefully. The value is huge since it was my family heirlooms. Broken glass and dishes. Very depressing. It took 3 months for my claim to be processed. I will never use UPS again. Money can't replace what was broken. read more

Just a heads up if they hold a package for they charge $5. Fedex is free. This will be the only time I use UPS and this location. read more

Went to UPS Coconut Creek Store (by Publix on 441 and Johnson) to send important pkg - next day delivery. UPS lost my package in transit on 1st day. Took store almost a week to process a claim. Went into store every day or so for 4 weeks asking for my refund for shipping costs. All I get is runaround from staff (Eva) and owner could care less and does nothing. It's 4 weeks now and still no response from owner nor did I get my refund. I'd recommend Fedex just a mile down the road. Don't use this UPS store. read more

Wow!! Look like the last review for this establishment was in 2011... Well, this is the letter that I emailed to the owner of the store today, 2/27/14 -- Self explanatory...... Good morning... I'm writing to inform you that I experienced bad customer service at your store late yesterday afternoon.... (2/26/14) I had a package that needed to be shipped out yesterday for overnight delivery and I've been driving for almost an hour to locate a UPS store, since our regular UPS guy came by our office earlier than expected to pick up my package. Once I arrived to your store, I was NOT greeted nicely by one of your employee, with the light hair, with bulky built!! The first thing that came out of his mouth was do I need a receipt... I didn't hear him at first because I was rushing to find a store that has no UPS pick-up yet! So, I asked him if it was too late. All he could say that do I need a receipt!! I was like, "fine!" - I'll play his game... I answered him back then I asked again! Good customer service is to answer the customer's question and not be "cocky" about it and with manners! He was just absolutely rude!! You had another customer in the store there, when I arrived... He looked at your employee and gasp, thinking "wow!" - did he just give her an attitude?? Since, this is a self-proprietor business - this would need to be address! I would never come back to this store again... I went out of my way, and I was treated poorly!! read more

worst UPS store in the area BY FAR. Rude Staff, slow moving, seemingly annoyed by customers. i have never waited less than 15 minutes to drop off a pre labeled package. today there were 3 staff members, one was helping a customer, the other was bull shitting with someone on the phone and the 3rd was stacking boxes. no one acknowledged me when i walked in. i mimed to the guy on the phone that i just needed to leave the package, his response was " i'm on the phone, dude". the third guy then made eye contact with me and continued to stack his boxes. i drove 20 minutes away to the next closest store which had a full house of customers, i was acknowledged immediately, the lady behind the counter said "if you are dropping off, just leave it here" i was in and out in less than a minute. It's insane to me that UPS allows these people to own their franchise. I won't be back until ownership changes hands.... read more

great place great employees esoecially jon and eva keep up the great work. highly recommend this agency warm regards henry ramos gotay read more

I've used plenty of these shipping stores over the years, and the service and assistance I got at this location was above & beyond. Visiting from out of town, I needed help shipping several large shipments of glassware from my mother's to my own (domestic) and my brother's (international) home. I went in this local UPS store, and while there was a steady stream of customers, the owner provided me with several options and pricing for packing and shipping, and he and his staff were helpful throughout. I ended up choosing to do partial packaging at home myself, bringing the boxes into the store for his assistance with final packaging as well as the necessary customs and shipping documents for international packages. I know finding such personalized service seems harder and harder all the time, which made me appreciate the help in this great, locally-owned shop even more! read more

I had no issues with customer service. In fact, even though the agent was assisting a picky customer that was nickel and dimeing over a stamp, be noticed the items I was carrying and called another agent to assist me with an AT&T return. I was in and out of there before the picky customer in front of me. read more

This is a convenient location if you need to use the UPS store for any reason. It is small and not as big as some of the other locations. I think the owner has owned this location for a while because I see the same people in there consistently. Pricing seems to be a bit high but I guess that's the going rates at a UPS store. read more

Customer Service ? Very Poor service at this store . It was like they were doing Me a Favor.

UPS is HORRIBLE!!! Even with a guaranteed delivery date all of my packages have still not arrived and it has delayed my construction project. UPS is crap!! read more