I have been a customer of this location for over 14 years and have always appreciated the…read morecourteous, professional service I received in the past. Unfortunately, my most recent visit marked a turning point--and not for the better. I arrived prepared to ship a package, expecting the usual respectful interaction. Instead, I was met with an unwelcoming and frankly disrespectful attitude from a younger staff member. Without so much as a greeting, he abruptly yelled, "What's that box about? You know you gotta pay a lot of money for that--are you sure?" All of this was said while he looked me over dismissively, clearly unaware, or unconcerned, that I had been a longtime patron of this business. It was a jarring and disappointing encounter that lacked even the most basic standards of customer service; common courtesy, professionalism, and respect. Sadly, it's clear that the culture has shifted from the warm, competent service I once knew to something far less thoughtful. Businesses should never lose sight of the fact that how you treat people matters. Respect should be a baseline, not a luxury. Unfortunately, after this experience, I no longer feel valued or welcome.

i have shipped there for many years. I have always had great service and the staff and owner are…read morevery nice and professional. Thank you

Closed on a Saturday. They should be open on all standard days and only closed on holidays. Ended…read moreup going to the UPS store down the street which was open.

Very rude woman employed at this place. You would expect customer service personnel to be polite…read moreand helpful, but not at this Pak Mail. There are plenty other friendly & helpful mailing facilities in the area that we can support. Won't be returning to this one.

My Mom told me i could drop off a package for the post office here. I didnt believe her. They do!…read moreAnd they do all of it! UPS, FedEx etc. I had such a great experience here. It's truly a one stop shop. Service is top notch. No lines ! I'm hooked. I've been back a few times and still great!

Love this local pack and ship. Friendly and helpful. I have had notary services, passport photo and…read morethe usual various package drop offs. Best place in town.

RIPPED OFF, DISHONEST!!!!!: MOLD SPECIALISTS / GLOBAL LINK... We gave a $10,000 check to Keith…read moreSorenson (OWNER) with assurances in writing FINALIZATION for our bathroom to be completed in 6 weeks and if non-English speaking employees they would bring an interpreter when at our home. Agreed contracted final price was $23,500 even though we were paying for toilet, sink, floor & wall tile, molding, medicine cabinet, fan, faucets, shower panel, lighting and all hardware & accessories. Keith was over double of 2 estimates received from other companies. We assumed and were assured we were getting the best because Keith said FERGUSON was standing behind him and his office was in FERGUSON showroom. Obviously, DISHONEST! I called to complain to a showroom manager after (4) months and still no project completion. In addition, to give him awareness we met Keith and salesman Paul (3 times) at FERGUSON to finalize and purchase "stuff". After several attempts he spent a few phone minutes and we were relieved and reassured. He will talk to "HIGHER UPS" and get back to us. He did not nor did "HIGHER UPS"! Finally, we called Dominic (954) 309-7263 who is a General Manage. Dominic never called back until we left a message threatening a lawsuit. Dominic called and was uncaring and cold and gave no assistance. He said we are not responsible for another company. He is correct and did not know a Keith Sorenson. Initially, 3 employees came for demolition and not one could communicate in English and no interpreter. A few weeks later one of his employees unexpectedly walked in to our home without knocking or any appointment. My wife was not proper! He is lucky I was away from my weapon. He spoke no English. After 4 months the project was left incomplete. His crew (David) stood us up 2 times without a call or text and the tile guy (no English) once. Keith and foreman Luis were aware of multiple dings and paint chips on front door. Luis the foreman asked "do you have the paint"? Nothing else! My wife who is to nice and easily taken advantage of showed me a rude text message from Luis answering her question. I texted him: "DO NOT BE RUDE TO MY WIFE". It's obvious he and Keith did not get along. We are seniors and I have a disability but had to shower alone in a tub on the opposite end of our home (DANGEREROUS). When I wake up to use the toilet at the opposite end of the house (2-3 times nightly) in the dark without turning light on because I did not want to wake my wife (AGAIN, DANGEROUS). Dangerous because Global Link / Mold Specialists left the toilet at the foot of my bed for 14 weeks after demolition. Keith knew of the hazard. I dismissed Keith Sorenson, (GLOBAL LINK / MOLD SPECIALISTS ) 8 weeks into the project due to sloppy, off schedule and not working for weeks at a time. Also he up charged for clear and stay clean glass for shower door which we told him we wanted before handing him $10,000. At that time his remark: "that's the only way we do it". We changed the size of the niche 3 inches longer and he said "OKAY, NO PROBLEM". We were not told upcharge for either. Contract n writing all electrical work included. He upcharged $932 for those items. I refused to pay. He called my wife without my knowledge and she gave him a credit card for the $932. We did get most of $932 back after fighting with Keith Sorenson on phone for a week. We dismissed him shortly thereafter. We agreed to let him continue since he had so much of our money and he pleaded. Agreement with a new contract finish date (August 15). He came to our home with the new contract completion date August 31st. I ripped it up and I wrote a new agreement with as agreed completion date August 15 and foolishly and regretfully gave him another $7800 on a credit card. Again, we were at his mercy because he gets so much money upfront. We were taken advantage of. August 16th came and still no completion. I was out of state visiting grandkids. I called him August 16th the day after completion was supposed to be done and fired him a second time. I did not tell my wife I fired Keith till the next morning. Keith spoke to my wife before I told her of Keiths dismissal. He weaseled his way in to our home while I was out of state. He did not tell her I fired him hours before. My wife said he said he has completed, but not even close and sloppy. We spent $3100 to get work completed after Keiths so called completion. We are still waiting for a a new shower panel which is the exact one Keiths people install. We ordered it but have had 3 delays. Here are some of (not all) Keith's charges: 1) $950 for DUMP FEES, RESIDENTIAL SUPERVISION, GENERAL CLEANING. 2) $562.50 JOURNEYMAN STANDARD TIME. 3) $2700 PLUMBING FOR SINK AND SHOWER. 4) $2280 INSTALL TILE SHOWER. 5) $1552 FOR INSTALLING TILE FLOOR (100 SQ FEET). 6) $4982 PROVIDE AND INSTALL VANITY. Your not gonna belive this: Keith had my in laws phone number and called my sister inlaw and said he is worried about my wife because I a

Mold Specialists / Global Link RIPPED US OFF. We are seniors. Keith Sorensen (owner) asks for 50…read morepercent upfront and 30 percent at demolition. That's 80 percent before project starts. He promised verbally and FORTUNATLY I put in writing, (6) weeks for project completion. He hired other companies to do the work. He does nothing, Sorensen is just "A MIDDLE MAN". Rarely saw him after initial payment's and rarely returns a voicemail timely. Project was improper and incomplete in 4 months. NOT 6 WEEKS as promised. We dismissed him again (2nd) time. He demanded final payment ($4882) and we refused. He put a lien on our home ($5400). Court proceedings coming if he wishes to move forward. He won't, it's obvious we can pay, and he is responsible for doing the work which was done illegally. NO PERMIT!!! The consequences are huge for the homeowner. Redo his incorrect, unfinished work using another contractor, paying a fine ($500) for NO PERMIT. We cannot renew our homeowner's insurance because NO PERMIT. Go with anyone other than KEITH SORENSEN. They will be more honest than Sorensen and less expensive. Sorensen was the most expensive and that is why my wife decided Sorensen. I agreed because she is the boss (LOL). The quality of work was the driving factor after 2 estimates before contracting Sorensen. HUGE MISTAKE! Don't get RIPPED-OFF! We did.Do not trust Sorensen. Much more, but limited space. In short SORENSENS OBVIOUS, to us, drinking problem. He contacted our family stating I own a gun (I do not) and that he was concerned for my wife. Obviously was drunk when he made that call. That was right after we refused to pay before he put a lien on our home. Fortunately, family knows Sorensen is unbalanced, especially after call stating a gun and fearful for my wife. Google consequences to homeowner if contractor does not get permit. Especially if electrical and plumbing are involved. Thanks again, SORENSEN the RIP-OFF.

Three clerks working the counters today and was busy but literally took less than two minutes to…read morescan my return package and obtain a receipt. The store was obviously managed well and was clean. The plaza parking lot was being resurfaced so customers were forced to parallel park along the curb causing traffic congestion.

One stop shop. Amazon returns, ship packages, notarize some documents, and always excellent,…read morefriendly service. Tons of parking and conveniently located in a plaza with Fresh market, Nordstrom rack and Marshalls!

Had to drop off a box for FedEx and it was smooth both times. The young man helping was very…read morecourteous and I would and have come back here for my shipping needs. If you blink you might miss this little business but 2nd time was much easier to spot lol

Nice central shipping center. I've shipped my small packages from here a few times so far and my…read moreexperience has always been great. I must admit, each time I ship from here, I question myself as to did I make the right decision because it's not a big commercial shipping spot (like USPS, UPS, etc), and my packages are always orders from my small business, but my orders were delivered in a timely manner every time! I love the location, kind of in the middle of everything. Please note: there's a $1.00 shipping charge for prepaid USPS packages, but I'll pay the price for convenience. Great spot!

Wow! Some amazing service from Jessica and Lisa got me some stamps! Josslyn helped me get packages…read moreto my car, while Melody did a fax for me! Stellar store in Coral Springs!

Fast service , clean store. Amazon kiosk at this location. always in and out. great locationread more

Scott & Scott are truly two of the most amazing people to do business with. Kind, professional &…read morealways put the customer first. I really do not even go to post office anymore. Great business owners..

Once I started using Pak Mail, it is impossible for me to go back to the post office. For the same…read moreprice if not just pennies more than the post office I get real service and I can ask questions about my shipping. I get a tracking number that actually works and I get great service from Scott and Scott. Better parking and I can get other shopping done while in the area. They always make sure that my packages are packed with foam or whatever it takes to make sure that it arrives in one piece. How does the post office even exist with companies like this around?

The staff at this location is the best. Very helpful in marking sure my package arrives at its…read morelocation in a safe and secure way. They strive for loyalty in the community and know many customers by their first name. Scott and Scott always provide the best shipping experience. Highly recommend this store over others. Dave

Love going here. So much better than the post office. The gentleman who runs the store is attentive…read moreand kind and always helps me save money when I ship merchandise. They have inexpensive packing materials as well.