Great customer service. Guys were nice and helpful. The store has boxes and all of the other…read moresupplies you need to ship something.

These people are always so rude. They act like they don't want your business. They keep your back…read moreto you. They don't even acknowledge that you're there.

Bigger guy at the counter is a complete A-hole. Used to come here regularly to drop off packages…read morefor my small business, and was never given a problem as I packed my own parcel & provided my own labels. Never needed assistance until today, as the box that I came with wouldn't be large enough to fulfill all contents & required a shipping label. I came in with an already packed box, along with other items I was hoping to purchase a mailer for. My mom came with me, as I'd need help carrying items in the store. We had a few questions regarding the shipment, including insurance for the package.. We never got an answer to any of the questions, just a blank stare. Instead of giving me the mailer as requested, this man began cutting my box open, I assume, to put both packages together in a larger box. He didn't say a word, ask for permission to open it, or even let me know what he would be doing with it. My mom asked that he be careful while slicing through the tape to avoid damaging any of the contents inside. This man immediately began making condescending comments towards my mom, and asking "is this your package or hers?" in a strange tone, as if she didn't have a right to ask questions. He did end up grabbing a bigger box from the back and started loading everything inside. We wanted to be sure that all of the contents were included in the box, as I had a bunch of small stickers inside that would keep falling out. Not only that, but we wanted to be sure that the package was secure, as the "new" box had previously been taped and cut open. Some more comments to my mom: "are you an overbearing parent?" & "please do not touch the package," after my mom tried making sure the box was secure, and mocking her whenever she laughed uncomfortably. The last straw for this man, I guess, was when my mom reached for my package (that was sitting on the counter in front of us - not in his hands) in attempt to add more tape from a roll that we brought with us. He picked up the box to slam it on the counter, told her to take it, then told us to leave. I wish I could've given this place a good review as it was a convenient solution to fulfilling my orders, but realistically, this place doesn't care about you or your shipments. Staff is not friendly or helpful, and in my opinion, is only in business to make a quick profit. This place is a bit unorganized & very time consuming if you are looking for any kind of assistance, or planning on using them as a label and/or mailer provider. Only good as a dropoff location in my experience, and a lot easier to get the job done without actually speaking to the employees. They don't want to help you.

Awesome service. Flexible and very responsive. I made a booking error and they understood!read more

I got tired of packages being ripped off from my building lobby or never getting delivered at all,…read moreand then found Lockersuites. It's a great service - safe, reliable and convenient. Once you sign up, you download their mobile app, it notifies you when you receive a package. Go over, scan a code, and locker opens with your package - that's it, easy! Highly recommend!!

I stopped in to get a passport photo…read more I was greeted so warmly. I loved meeting the two employees. A very kind gentleman and his dog Bailey. I'm ready pleased with my passport photos and the kind hearted service. I would definitely come back again!!

Great first experience here... the staff was helpful etc. What brought me here is the availability…read moreof a physical address to have my mail delivered to rather than just a post office box number...

I've been dropping off packages at this location for over five years and have consistently had a…read moregreat experience. Honestly, the one‑star reviews say more about the reviewer than the business itself. Like any busy location, it can get crowded--especially during lunch hour--so I plan my visits accordingly. When there's a line, I wait my turn, just like everyone else. As a small business owner, I truly appreciate how challenging it is to run a business and serve customers day in and day out. It's surprising how quick some people are to post negative reviews when the real issue is simply impatience or unrealistic expectations. This location does a solid job, and my long‑term experience reflects that.

They are slow but good customer service and good choices of toys and books around. I will say…read morepeople at the postal factory were so nice and cooperative and understand our need so i am very grateful, thanks for their help.

I used Philadelphia Mailroom to pick up and ship (to California) a guitar I bought at a Philly…read moreonline auction. Kudos to the person who packed this guitar. I've never seen a guitar packed this well, bubble wrapped and packed with packing peanuts. There was also bubble wrap around parts of the guitar in its case as well. Couldn't ask for better packaging, and my guitar made it safe and sound all the way across the country. It did take a few days to actually be shipped out (there was a large auction and I'm sure this place was very busy), but it's worth a little extra time to have a delicate item so well packed. Thank you.

I used Philadelphia Mailroom to pick up and send an item I purchased at auction…read more Waly kept me informed every step of the way and was very knowledgeable and helpful. She was also very pleasant to deal with.

Do not ship from this Location!!!!…read more This is the second time I have dropped off a package and had it not be picked up from the store by UPS to start it's delivery journey. (last time it took 2 days to leave the store.) They have no clue why it didn't get picked up or even where it is. The tracking (11/3) just has it as received by the store before the posted "last pickup" time...it has disappeared into a black hole? been stolen? lost? Save yourself trouble and visit another location that has their act together. (11/5 update- my package finally shows it was picked up today & is on its way- glad they found it and it is moving along)

They are not transparent about expiration date on additional insurance. They bury details in the…read moreend of the contract, which they don't show you or tell you. They did not reimburse me even when I showed receipts for items. I had no idea there was an expiration date. Do not purchase additional insurance or better yet, don't trust their service. I will never go there again. They lost a loyal customer with their lack of transparency. Bad business practices and they know it.