I stopped by the UPS store today and received great service that was quick and very pleasantly provided with reasonable prices. I needed to send a couple of things that I didn't want to fly home with because I didn't want to pack them underneath the plane or carry them on board. They provided custom box sizes that were made to order that fit what I needed like a glove and also provided excellent packing materials for a safe journey. They provided a great value in shipment insurance free of charge for the amount that I needed. read more

The UPS Store - Shipping Centers Near Me - Akron, Ohio

Always find the girls very friendly and helpful! They are always willing to do what they can and do it quickly! Without them, this store wouldn't exist here. Thank you! read more

Somehow they lost a package of Air Jordan shoes I shipped with them. $350 paid of shoes mysteriously disappears and was never scanned by UPS. AJ and team didn't take any accountability for poor service and (possible) thievery. Will not use them again. Do not recommend. read more

Easy to have packages shipped from here. Parking is convenient and close to the entrance. The staff is helpful and very thorough. I also like the fact that there are postage supplies available too for purchase. There is also a nice supply of fun cards! I was thanked for choosing UPS. read more

The UPS Store - Fun cards available for purchase. - Shipping Centers Near Me - Akron, Ohio

Based on considerable experience with this establishment I previously wrote a stinging, but very accurate, review. However, it appears that some things have changed. The "problem employees" to whom the world owed a living now seem to be gone. That's huge. Now, there is a very helpful woman and a gentleman who are anxious to be of service. The last two times I was there the nice lady arrived for work early -- what a concept! Actually, she was kind enough to let me have several packages a couple of minutes before the store technically opened -- that permitted me to keep a distance from others. I appreciate that. Is too early to know if they will still lose packages by giving them to the wrong customer? I don't know. But I must say things are looking a lot better! read more

Whew, the lady owner at this location has such a terrible attitude ! She just stares at me every time I come in, then turns around and either disappears behind the counter or simply makes the only other poor employee wait on me. I can't imagine why she acts so cold towards certain people and so sweet towards others ...? Maybe she needs customer service skills improvement by a professional. Seems like UPS would get a clue about why her location continually gets poor scores. Do yourself a favor and drive over to the super nice location on S Melrose Dr in the other Albertson's Shopping Center. They have tip top customer service, fast and friendly ! read more

NEW- Just spoke to the owner Scott. He is just as bad as the rest of his poor excuses of staff. Their stories go in circles and avoided the truth. Can't give me an exact answer as to why he can't refund me my money, they are all LIARS!!!! When his worker Sarah didn't do her job correctly and now I'm out money, - WHEN SHE PACKAGED MY PACKAGE - claims my 'claim got denied' due to me packaging my own package? And turned down fragile packaging when SHE PACKAGED IT FRAGILE FOR ME AND FORGOT TO CHARGE ME FOR IT- claims they 'have no cameras' when it's plain as day, me walking into the store with just my items, HOW ELSE WOULD MY PACKAGE GET SHIPPED OUT? LOL !!!!! Now they don't want to back me up because the worker failed to do her job correctly!!!! Expects me to know how they run their (poor excuse ) of a business, owner (Scott) says this conversation is over now and hung up on me. -Would give a 0/5 if I could. Worst possible customer service EVER. They are nothing but liars in this store. 'Sarah' packaged my fragile package and is denying even doing so, my item broke and they have changed their story 3 times. Aj the manager claims there isn't a camera facing towards the workers packaging. When I told him to check the cameras. Says he has to trust his worker on this one Having to now deal with corporate. AVOID this location at all costs!!! They are scammer/ liars!! read more

Terrible service. Possibly the rudest staff ever not only on this visit but on mostly every visit I've had here. I had an Amazon return and there was an individual at the kiosk with multiple packages. I asked the woman at the counter if I could return at the counter and she replied, "No, that's why we have a kiosk." She had no other customers. However, the line soon became about 8 people deep and she still refused to help anyone with an Amazon return, even though she had no one else to wait on. Epitome of LAZY. read more

Trash. Rude staff who will ignore customers in line and do menial tasks instead. Expensive. Not near worth the costs. Charge to print a label Staff arguing amongst each other What a joke. read more

Sarah was very rude unprofessional ask the reviews says !!!! I asked for a fax number she get attitude says waits I tell the person I'm on the phone with she said I have to wait for it then she say it's on the pen which I didn't know obviously so I said that's all you had to say she said now I'm not servicing you a client say wow she rude and tell me about fed ex a cross the street which they are very nice here thanks Sarah !. read more

Great staff. I'm in the store daily to ship and the entire staff is always friendly. Truely the "pros from Dover".

Last year around this time I shipped a satellite system back for repair containing a dish a power supply and a Controler valued at $1400 and due to the odd size had them package it. Since they were busy they set aside to package later. Huge mistake as when it was shipped they did not include the controller. I had it insured for $1300.00 and the assistant manager said to get a replacement which I did for $200.00. She said no problem it will be taken care of. UPS would not pay saying it was not a shipping problem. They said it was up to the store owner. I talked to him and he would not budge. Beware shipping from this location. They are too cheap to install cameras which would have proved my situation. BEWARE. read more

This is my second recent visit with poor service at this location. Very long line at 2pm with 2 employees working slowly, and both EATING while they are helping customers at the counter! Unable to speak to customers without covering their mouths because they are chewing. Bad manners, bad customer service. Management should find this *unacceptable*. read more

Very small store. I've only used the package drop off service, but the employees I've encountered could use some coffee or a whack of the happy stick once and a while. read more

Used this location twice during Christmas season to ship out packages. Once they did the packing and shipping for me, the second time I just needed to send out a package that was already ready. Both times the person I had was very friendly. No problems, and was much faster than when I tried the post office. read more

I came in to the store and they informed me that they will box it and ship it. They boxed it and labeled it and the package was never received. They told me they would reimburse me if I had the receipt. I gave them the receipt they told me it will take up to two weeks. When I called to check on the reimbursement weeks later the woman on the phone told me I was banned . I asked why and stated I haven't been in the store since I mailed the package. She responded because I said so and hung up on me. This place has horrible customer service and I would go anywhere else but here. read more

Easy to find, it's behind the Taco Bell and McDonald's next to the Old Navy Strip Mall. Easy parking, easy in and out as there's a light at that corner. read more

Not a good UPS store at all. I would suggest taking your business elsewhere. The owner was SO RUDE and NOT helpful. The worst store I've been in ever. I'll take my business to STOW UPS. Owner was trash. read more

Manager refused to help complete a UPS High Value Summary document, which is required to file a claim. Very rude. If you are shipping anything of value I would look else where. Wallhaven location was very helpful. read more