Lucky they got a star. So I ordered once before, it took 2 weeks just for a response then 2 more weeks for shipment before I even received it. (Fl to va..it's not a long distance) Busy season, but I tried again for another one, I really liked having a souvenir of an event I attended, none the less I politely asked for an acknowledgment of order, waited for a week got nothing, sent another email the next week, speed up and sent sent 4 emails, 3 voicemails asking for an update and nothing. Finally gave up and requested a refund since they couldn't give the courtesy of acknowledgment. Must have struck a nerve bc less than 5 min later, instant refund, no explanation. Well as a gift I got a gift card and figured why not, need to complete my collection and ordered once again. Immediately cancelled by them and when I replied asking why was told " can't fulfill this order have a good summer " ok, replied "was is seasonal or something, got reply"as I said before I can't fulfill this order have a good summer". Yeah, pretty obvious now it's personal. So asked since I paid with a non refundable gift card how are they going to refund my money.. no response. Probably the worst customer service with a very petty attitude. Etsy has better options and customized products. Save your time and money. read more