Staff that implement applied behavior analysis are provided no onboarding training aside from the…read moreonline modules. This is the only ABA organization that I have experienced that does not require all staff to have cpr & first aid or a fingerprint card prior to interacting with children. Any funds spent goes into the facade that management is trying to portray. If they invested into their company through quality training, infrastructure, and ethics trainings, they wouldn't need a facade.

We went to the new Brighter Avenue School today. New school opening. It was really bad…read more Hayden been going there previouse school over 1 and ahalf years. So today to new school Joni the owner decided to change things. Wensdays and Thursdays of week before agreement made and signed. 9:15 am to 3pm. The 1st day new school opens. Confronted by Joni be there at 8am to 12pm or 12pm 3pm. Befor that, it was "NOT HER AREA.!.!" Joni was rude today. Said," I DON'TCARE", several times. Not even exaggerating. I even witnessed a verbal agreement, with Dariia and my son. Then as we left the Owner and another said BYE real loud rudely. I was so shocked. I feel sorry for their employees & kids. Can't believe this, after he's been going there already so long. Had to bring him home. He loves school. The People that work there are great. Bless them all. Add: 9-8-21 I suggested to file breach of contract with the school. There's alot been brought to light. In reguards to her actions and confusion. Not good business practices.

The management teams are awful. Most of the RBTs are kind, hardworking and compassionate. BCBAs…read moreand Clinical Directors are rude, lazy, never in the buidlibnga and bill for Insurance when services are nto actually being given. I already submitted a complaint to the BABC Board and the CEO, and nothing was done. Clinic Directors who are BCBAs and supposed to be leading staff are alcoholics and drug addicts.

First the good news: several of the caregivers who actually had contact with our child were very…read moregood indeed. Our problem (and the reason for this rather harsh review) is with the so-called management of Thrive. To call them bad doesn't even begin to do them justice. Abysmal might be closer. As far as I'm concerned, the big problem is communication. They "forbid" employees from communicating directly with parents but then fail to do so themselves. Several times my wife was left for an hour or more sitting at the daycare waiting for someone to show up, only to find out that they had called in sick or whatever. In one case, they had known for months that the carer was going to be out of town, but failed to schedule a substitute. Sheer incompetence. It was great when it was a small family-owned business, but when it was bought out, it seriously went downhill. As soon as the original team left, it all went to h***. I urged my wife to replace them on several occasions, but since we were so close to our son going to kindergarten, she decided to wait it out. I would never recommend the company (as distinct from the carers). To the contrary, run away as fast as you can. If I could choose zero stars on this review, I would.

When I sent my son in the trail, I had no hope left in me. Zero. My son was severely depressed,…read moreaddicted to video games, couldnt have a conversation with him without it being a full verbal fight. I was terrified to be alone with him because I thought he would psychically hurt me. I dreaded my future and my son's future. I was terrified he would turn to drugs. Anasazi gave me my hope back and gave me my sweet, happy, loving son back. His depression.... gone. He hasn't raised his voice at me in 6 years. Completely changed our lives for the better. I will forever be grateful for this program.

Anasazi is top shelf. Don't be hesitant to engage with this organisation…read more Anasazi is top shelf. Don't be hesitant to engage with this organisation.

Wonderful experience here!! It takes a village to raise a child, as they say, and having a…read moreprofessional in the village is awesome. We all connected well and everyone is super friendly! We're really glad we got to connect! If you are hesitant to include a therapist in your circle of people assisting you to raise your child, take a breath and get past it. You'll understand the value after the first visit!

I haven't been to Raise but Jess has treated someone I love. I have encountered many therapist and…read morethere are many out there who are clinically sufficient. What Jess brings to the table is something more, which was a genuine concern for my child. On one of our conversatios she said " I went on this run and I was thinking about"... she was thinking about my kid and how to help. She made me feel like we ( we because as parents, things that affect our kids affect us) were "seen." I think more often than not people get complacent in their careers, including the medical or mental health field, which I would chalk up to human nature. However, she never made me feel like my kid was number or just another patient. She was someone going through something and Jess was going to figure it out. We had to stop seeing Jess due to some circumstances out of my control. Which only lead us to a merry go round of therapists and it wasn't until then, that I was able to fully appreciate her, not only for her emotional investment in my child but also for her instincts, which were proven to be spot on. While on that mental health merry go round, I learned that not every therapist has the capability to convey a genuine sense of commitment and concern for their client/patient , however Jess did. Taking on someone else's emotional pain, trauma, anxieties and fears has to be one of the hardest jobs I could imagine, especially when it comes to children...so I can understand having and internal shut off valve and not fault anyone needing to enact that protective mechanism. But as a parent who's child hurts....I sure as shit want someone who sees my kid, as I see them. Once again I saw Jess early in her career. Not only do I magine that she has gotten better with time but I imagine now that she has her own practice, she chooses people who values their clients as much as she does. ...I did recently refer someone here and they had positive reviews about Jess, Teena and the facility.

I took my son in for an evaluation about 2 years ago. The Dr. sat with us for 40 minutes and…read morediagnosed him with oppositional defiance disorder. He didn't do any real formal testing just parent reports and observations. He did not consider Lyme disease, PANS/PANDAS. He claimed those were controversial diagnosis. We got a second opinion and it turned out my son does have an autoimmune disease (confirmed by medical doctors and an abundance of lab results) and once that was being treated most symptoms went away. The remaining characteristics were aligned with being gifted, another alternative that Hopebridge's doctor ignored but was later confirmed by a formal evaluation. If I had listened to their report and allowed my son to be misdiagnosed he would not be thriving like he is right now. I am a BCBA and I would never recommend this company for diagnostics.

It says on our service plan, and on hopebridge's website, that they provide speech therapy,…read moreoccupational therapy, feeding therapy, ABA... Just know that if you go here, THEY ONLY PROVIDE ABA, which is contrary to their contract and website. I filed a grievance, and they discharged my son completely, saying he is done??? He did not get an exit evaluation by the psychologist. When I had brought this to their attention, they went ahead and graduated my son from ABA. He still has yet to receive feeding therapy, speech therapy, and occupational therapy . He is not ready at all. This discharge comes less than a month after I filed a grievance about them not providing said services..

The therapists and care givers at this facility placed a 6 year old, autistic, non-combative child…read morein a CONFINEMENT room when he had a panic attack. The situation was so traumatic for him that he doesn't even want to speak about it with his family or therapists. His mom and family were also traumatized as she could hear him begging for his mom when she ran in the door. This child is verbal and not aggressive as he tends to isolate himself when he is upset. The providers here handled a child's crisis in the worst way possible. Children deserve better- especially children who need help and care and expect to get it at a center made to help them.

Given how long it took us to get an evaluation done at SAARC, CARD Chandler didn't take nearly as…read morelong to find us a spot to start ABA therapy. We had the initial intake in mid September 2017, started ABA by late November 2017. We have been here about 11 months, and the changes in our kid's behavior have changed so drastically for the better! It is important to note that many of the therapist here have been around for a while. The turnover is quite low- therapist usually only leaving because their studies are complete and are moving back home or to a bigger city for employment. The receptionist is very lovely and a very welcoming face for CARD. When schedule changes are needed on our end, the office manger almost always helps us find a solution. Keeping the line of communication open here is VERY helpful. Couldn't be happier with the progress the kiddo has made. Have also made some (hopefully life long) adult friends here.

If I could, I would give it 0 stars due to my experience in 2023 that has given me medical anxiety…read moreand I've developed a fear of being poked now which made my pregnancy & birth hard. Here's my original review, please do NOT go here: DO NOT GO HERE!! RUN! Optima Medical is absolutely terrible. No beside manner and no compassion for their inherited patients from Dr Bryan's business. Absolutely disgusting. You've tarnished his reputation when you took over his business. I wish I could give zero stars from the traumatic experience I had experienced. I had come in for my simple depo shot and was put through phone tag(absolutely no communication in the front office and back office). Had to pick up my prescription after days of calling, WHICH I HAD NEVER DONE BEFORE. Came in for the shot with a medical assistant who didn't know what the she was doing. Looked completely confused when I told her I usually don't have my shot in the arm. When she did my shot in the back, I fainted immediately because it was so so painful. I woke up on the floor disoriented, sweating and in pain. I had hit my head, woke up with extreme bruises. I was alone for minutes until she came back with her manager. The med assistant made me feel like it was my fault for fainting. Made me feel bad for having a migraine(I just hit my head because of her???). She took no responsibility whatsoever, there were no apologies or sympathy! The manager checked on us, gave me a granola bar and the assistant waved her away saying it was fine. I went to the bathroom to cry and wash my face while I was completely disoriented and scared. Came out to find that the assistant who hurt me, left me. And was told I was fine to go. I drove home sobbing and scared, my head hurting. Me and my husband went back expecting an apology or to be refunded for the appointment where I was hurt badly and scarred. Only to play phone tag again with the manager, she took no responsibility and was not sympathetic or kind. My husband was so upset by my treatment and went in to get answers only to be threatened by the manager, saying that she would call the police. ABSOLUTELY DISRESPECTFUL TREATMENT FOR AN UPSET PATIENT. After working in the healthcare field, I have NEVER seen that treatment before. I am now scared of going into the doctor because of this treatment!! Optima Medical is unethical, do not go HERE! Dr Bryan should be ashamed of what you did to his practice.

Please do not visit this office, it is the worst doctor's office I've ever had the displeasure of…read moreworking with. FIrst of all, Shannon Murphy is AMAZING and I would love to keep seeing her if she moves somewhere else, but the front office staff and the office manager are SO BAD that I absolutely cannot recommend this place to anyone. From the first visit, I should have known it was going to be awful. The front office person making my appointment misspelled the names of all the members of my family without bothering to ask for clarification (yes I did phonetically spell the names btw, no idea how she got them so wrong). EVERY SINGLE TIME we needed a prescription, they were not called in or called in incorrectly. The office would blame the pharmacy, who has never over the course of years made these kind of mistakes when working with other doctor's offices. Today, the office manager let me know that they don't plan on refilling my husband's life saving medication, leaving him with only 3 weeks worth of doses to find a new primary care physician. Apparently they require bloodwork every 6 WEEKS for a medication that he has had dialed in for 2 years, which his endocrinologist only required bloodwork for every 6 MONTHS. This is 100% a money grab and I am planning on reporting this office to the medical board. Every single thing I said to the office manager, she either said I misunderstood or claimed they hadn't told me. She also flatly refused to let me speak to my own doctor via phone. I have never dealt with someone who was worse at communication, or taking accountability. This office is an embarrassment to the medical profession. Meanwhile, my husband is left with no access to a medication that he worked hard to dial in over the last 2 years, and he gets extremely ill when he is not on it. SHAME on this office, I hope you can live with yourselves for what you put your patients through.

The Gilbert location is messed up. Poor customer service. Very hard to communicate with them. No…read moreone answers the phone. It's a crazy zoo when you visit this location. It took me one year on my intake only to tell me they no longer accept 18 years. Their operation manager doesn't return emails or phone calls. Employee turn over is bad.