In this day and age, it is more important then ever to support local businesses. With Berkshire…read moreHearth and Home you're not only supporting a father/son owned and operated business, your supporting one of the best in the business!!! Al and Brad are incredibly friendly and VERY knowledgeable. They made the purchase/installation process seamless. We also purchased our pellets from them. Even though we purchased the pellets in season, they were still very fairly priced, and the quality of the pellets they carry are top notch. If you are considering getting a wood burning or pellet stove/insert, or are just shopping around for pellets, make Berkshire Hearth and Home your first and ONLY stop!

After doing some research I decided on purchasing a pellet grill. Further research took me to the…read moreGreen Mountain Grill brand. I decided on the medium model known as the Daniel Boone. The GMG website listed Berkshire Hearth & Home as a dealer so I began by emailing them with some basic questions. They were always quick to reply and answered all of my questions. I originally planned this to be a birthday gift for my wife which would have been in January but there was a really good sale that was coming to an end on 1 December so it was full steam ahead. We agreed on a charge for delivery and setup and after a few days Brad let me know that the grill had arrived and would it be convenient to bring it by the next day (I'm in Milford BTW). He gave me a one hour window for delivery and they arrived exactly at the 1/2 hour mark. Brad and his helper had the grill off of the truck and setup in just a few minutes. There was a shortage from the factory on the grill covers so afterwards I found one online from another vendor and ordered it. Since I'd already paid for a cover with my initial purchase I asked if they could refund the cost of the cover. They immediately replied that it would not be a problem. I was very impressed and satisfied with the entire process and would strongly recommend Berkshire Hearth & Home to anyone.

Great service and follow through. Resolved an issue my prior pellet stove company didn't do…read morecorrectly. Fritz did a great job.

Very helpful in choosing the right insert for my fireplace. They came on time and were friendly and…read morecareful not to leave any mess in my house. I would highly recommend them.

Marco and his team came out to clean the fireplace insert and stovepipe for this year's upcoming…read moreheating season. Very prompt and detailed in their work and absolutely no mess was made. Very happy with the end result. Highly recommend them!

Marco was great! He rebuilt my roof chimney, which was falling apart. He came wintertime just…read morebefore major snowstorm, returning in the spring to seal it; very efficient, professional & fair, cleaning fireplaces flues & boiler as well.

I bought a wood-burning insert from Heat Survival in Pleasant Valley several years ago and was very…read morepleased with both the help I received in selecting an appropriate insert and its safe installation. Recently, when I needed a replacement part, Javier could not have been nicer or more helpful --tracking it down, keeping me updated, calling as soon as it arrived, and giving helpful suggestions. He even checked the part before I picked it up to be sure it was correct and in good condition. The customer service is exceptional, and I feel confident relying on their advice to keep my insert safe and working well.

Purchased a new Quadra-Fire pellet stove from Heat Survival. I found the owner and personnel to be…read moreeasy going, fair and knowledgeable. Installing the stove myself, I ran into several unexpected situations; all of which were quickly resolved in a "patient", friendly manner by the owner. In my opinion, this Company has earned a 5 Star rating !

Bill Fairchild and construction crew did an outstanding job recreating our kitchen in a very timely…read moremanner. Highly recommend this team and very happy to enjoy our beautiful kitchen in time for Thanksgiving . Thank you Bill and Our House in Southbury Lynne and Bob

Zach was very informative and overall nice to deal with and I would recommend them to anyone. Their…read moreprices are competitive but fair and the company's they recommended were also pleasurable to deal with with better prices than my local company's

This is a really nice small place that has everything that you need for keeping your fire place up…read moreand running and keeping you warm while doing so. I'm new to a wood stove and the nice lady took the time to help me pick up things that I need while giving me some pointers while doing so. I really appreciated the time, and I was able to meet lucky, who I'm calling the stores mascot, who was really nice once I walked in the door. If you need help with your fireplace, or wood stove, come speak to the nice people here.

Always great to hire an expert for an important job. Fast…read moreresponse and excellent communication. Educated me on safety issues when using the wood stove. Took all the stress away. Even my dog gave him 5 stars. Royal is my go to for chimney!

John came to our house twice and we paid him a deposit and he promised to come back in a week after…read morehe ordered the part. it's been three months and no return of our calls or texts and when we call the number we are blocked from his cell. disappointing as he seemed to be a nice guy who knew what he was doing.

Helpful, knowledgeable staff. The owner was warm and…read morefriendly. The installers who came to my house were courteous and more importantly did an excellent job.

In July 2013, we closed on a house and wanted to replace the carpeting before our furniture was…read moredelivered. Carpet Fair came through for us by getting the carpet we wanted and installing it very quickly. James was our sales person and was very helpful. The person that installed it for us was a real nice guy and was an experienced installer. They did a great job. The only reason I did not give 5 stars was because the price was a bit high. I accepted it though because I needed a quality carpet installed very quickly, like within the week. I just figured I would support my local business.