I'm a snowbird and place orders between both homes. I got to my winter location and placed an order. I thought I had changed my address everywhere I needed to, well I missied one. I got a hold of Sam as soon as I saw the problem. After a little thinking, Sam remembered it was veteran's day so my order hadn't actually shipped yet. The ordered was pulled, and refund applied - the new order (correct address) was placed. Sam went out of the way to help me - the error wasn't found until after hours. It's this type of service you get from The Total Cat Store. Thanks again Sam. read more