Great Experience !!! We were referred by another jewelry…read morestore to 5 Star to have my brother's & my Rolex watches serviced , both watches stopped running. Their watchmaker took the time to fully explain the process & fees & timeframe. He was extremely knowledgeable and professional. We received both Rolex watches back within a little over 30 days . They are now both properly running , keeping perfect time & were polished & looked better than new. I would highly recommend this Shop to all !!!!

I brought my Rolex GMT ll in to 5 Star Watch and Jewelry, not running…read more After a 3 and a half week wait, I was able to pick up my watch in the same condition (if not better) than when I bought it, and was charged much less than Rolex quoted me for the same issue. Nearly half the price! Professional polish included. The watch maker there is top notch, very knowledgeable, up front and honest. I would recommend 5 star for any repair big or small!

Great service on sizing my new watch band while I waited. Experienced and friendly shop owner.read more

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

I stopped by the fantastic one-day sale to get a jump on my Christmas shopping and had my eye on a…read morebeautiful bracelet. I'm now the proud owner of that piece, and once again, the staff and owners proved why they're such a trusted business in our community. Whether you're making a purchase or redesigning a cherished piece -- one of my favourite things to do -- they consistently offer exceptional service. They take the time to walk you through every detail, combining expertise with genuine care to ensure complete satisfaction. Running a business isn't easy, and while no one can please everyone, they come remarkably close. Every visit feels like spending time with family, and their commitment to their customers truly sets them apart. Patricia Planck

Not so good experience went in there for a quote to make a ring said couldn't get use my scrap…read moremetal for a ring and ask for $2800 quote when i ask somewhere else only ask me for $1800 people here don't really like there job. Go somewhere else just not here they only care about your money.

This is one of the best jewelers I've ever used. They are a small mom and pop store and very…read moreexperienced. They can fix anything you have and they can also customize any piece. If you're looking for a jeweler, I highly recommend this place.

I have been struggling with review for a few months now. I brought my gold necklace into a jewelry…read morerepair shop in south Reno about a year ago to replace a band. They gave me a price and a date for picking it up. I received a claim and it was ready on the date they gave me and I picked it up. Not quite the case with Carson Tahoe Jewelry. I needed a clasp replaced on the same necklace and decided to go local. So I went in to drop off my necklace and was told they would use a used one to save me some money. Good start and appreciated them looking out for me. I was told they would call me in two weeks when it was ready. I called three weeks later to find out it wasn't ready yet but it would be on x date. I stopped in to pick it up only to find the clasp did not work with the band. That started some frantic filing prying etc to get it to fit. It finally was able to work but a bit clunky. I was told they would order a new one to fix the problem but after all this I can't trust it would be done right or on time.

Took my watch in for band repair. Did it very fast. Good…read morejob thank you A+++++++++!++++!!!

The store fixtures were new and clean and I got the feeling that I was one of the first 10…read morecustomers to ever come through their door. They were immediately super helpful and looked at the older Timex wristwatch that I wanted to rejuvenate and give to my daughter so that she could have a simple watch at school that did not run a foul of the no smart phones no smart watches rule that is in place at Washoe County School District They took it in and gave me a repair receipt and said it would be ready within a few hours and it was whisked away to the back of the store. They were good to their word and within three hours they had left a voicemail for me saying that it was all ready to go. They were kind enough to make it completely functional again and they also took a few minutes to make sure that it was set to the correct time. I would happily come back here if I had another time piece that needed maintenance or repair.

Run don't walk away from this place. They are rude and insensitive. My son passed away and his…read morebrother went t pick up his guns. Come back in 30 days because we have to do a background check. Went back to pick up the guns and was told you can pick them up but you have to leave them for 5 days for a background check. Then the price was $100 more. Woman was beyond rude and still don't have guns!!!!!!!!!!

If I ever come back to Sparks, I'll be sure to shop here again. Great finds for reasonable prices…read moreby level headed employees. I appreciate the historical find of a WW1 bayonet, and a silver necklace for my son. Thank you to the two ladies who helped me and my father in law. God bless! -Michael Sandoval

Shoutout to Jackson, he was very polite and professional. Friendly staff here. Satisfied doing…read morebusiness here. Highly recommended!

I began coming here decades ago when I had to sell some watches I owned, and then in recent years I…read morecame to them to put barriers in watches that needed them. They did some work on my watches that caused issues but have always made it right. The last transaction was a bicycle that caught my eye and I knew was a good deal. One of the salesman and I text about it for a couple of weeks, and I stopped in to see if it was still there, which it was. I was able to make a better deal than what was on offer with the other sales person when I showed up that day.

I had high hopes for this place, but unfortunately my experience was disappointing. Less than a…read moremonth after having my necklace repaired to reinsert a pearl, it broke again. Because of this, I almost lost the pear, which was a gift from my husband. Thankfully, my son happened to find it at home, otherwise it would have been gone for good.

I dropped my wedding ring off on December 3rd, 2025. Told them I wasn't in a huge hurry and didn't…read moreneed it before Xmas. Called/emailed a couple of times to get an update (after the holidays) with no resolution on when the ring would be done. Communication was poor and it shouldn't take over 2 1/2 months to get some kind of rendering. I am pretty sure we would be well into March (4 months into it) before I would have heard anything. Due to their lack of communication, slow response time and lack of any kind of rendering, I would never take my jewelry there (repair, etc) nor purchase anything there.

Quality/Quantity - Thank you for having a watch repair shop in Macy's. I understand you are an…read moreindependent business and not part of Macy's. My wife needed a new battery for her watch - $40?!?! After getting the quote, I offered to just buy my wife a new watch! Or maybe I can swap out the battery myself? I used to do that when I was much younger, but I guess have gotten lazier (and blinder) in my older age. I will update this review if I can swatch out the battery myself. Either way, I will buy her a new watch. Ambiance - Small shop inside the women's Macy's; there is a Men's Macy's in this mall also. Oh, and a Macy's furniture location across the street. Open 7 days a week. Plenty of mall parking. Service - 5 Stars, she was very professional and honest. But these prices are just too rich for me/us. Price - Expensive. Daily promotions and sales; see my pictures. Owner Comment - Congrats on your success since 2018...?

Although the reviews are (mostly) horrible, they are all from like years ago- do people not use the…read moreYelp anymore? But anyway- needed my diver wartch metal band resized to fit better and the young man named Amstel helped me out- said he had a couple others to do but he'd bang 'em out of the way and do mine- told me to come back in like 30 minutes. Back 30 minutes later and my new lil' darling was all ready to rock. Stoked! And the price was only $20, which is what I expected anyway, (honestly, I would've paid whatever- I really wanted it done). Being a Sunday, lotta other places were closed and I was sick of driving around or whatever. So yeah- for a basic fix, Amstel did a great job! Thanks, ma

I dropped in to find out if an old clock could be repaired. Turns out it worked fine, I just…read moredidn't know how to wind it! Tom was very knowledgeable and told me some clock history. Great experience.

Absolutely terrific experience…read more Took my antique clock (over 100 years old) for repair. Tom fixed it like new. He not only repaired the defect, he did a complete service that restored complete functionality. Not only that, all work was done a a very reasonable price. My only regret is that I waited far too long to take it to him.