My wedding ring was loose and I needed a jeweler to tighten up my diamond. The original place I got…read moremy ring was on a cruise ship jewelry store that is located in New York so it wasn't ideal to send it to them. I didn't realize there was this store here that is fairly close to my house which is nice. I stopped in and they only charged me $40 I think or $45 to tighten the ring. They were very nice. Unfortunately the ring got loose again, but they tightened it again without any charge which was very nice of them. When they were tightening my ring I was walking around and looking at the other items they had and they looked very nice. A variety of different jewels and stones available. I noticed some black onyx and Tahitian pearls which are my other two favorite stones other than diamonds. I should've asked if they have lab grown diamonds, but I didn't think to ask. The gentlemen was asking what kind of stone my ring was in the center because he's never seen such a color for a diamond and I told him it was a fancy blue diamond. He said that he's never seen that color before. Definitely recommend them for jewelry and other services they provide.

The owner, Mr. B of the initials above, was kind and communicative when it came to a repair of a…read morebeloved piece of jewelry from the south western American silver style. The repair work was reasonably priced and perfectly done. The display cases are tastefully a raid and full of absolutely astounding pieces in many different pricing ranges I would be delighted to spend more money there in the future The staff was very kind to myself and my daughters when we went to pick it up overall an absolutely wonderful experience.

I came here just to have the prongs tightened on my diamond because it was loose. Even though I…read moredidn't purchase my ring from this business, they were incredibly accommodating and helpful. They tightened the prongs at no charge and even cleaned and polished my ring for me--it looks brand new! Everyone was very nice, professional, and helpful. I really appreciated the great customer service and would definitely recommend them!

Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

WOW , My mom & I had a great experience at this watch repair shop. my moms Cartier watch had…read morefailed. we called Cartier and were told the watch was to old for them to repair as parts would be hard to locate. we took the watch to 5 Star watch repair in the Mira loma center Reno. After there watchmaker inspected the watch we were quoted a fair price and elected to leave it for repair. We were told up front that sourcing parts can take quite some time on vintage high end watches , but to our amazement the repairs were completed in just 3 weeks after drop off , running & looking like a new watch !!!!! Thank you 5 Star for the great service !!! would highly recommend them to all !!!

Most, if not all of the positive reviews here are being submitted by the owner. Take a minute and…read moreread the reviews before you do business with him. Unless you're a celebrity with cash, or a bounty hunter, you'll be disappointed. At this point I don't give a f**k about my watch or $295.00 deposit. I feel intimidated and threatened whenever I've stopped by for an update. Ask any reputable matchmaker (A-List Watch Repair highly recommend) and they will tell you that 18 months is entirely way too long to be keeping someone's watch and deposit. Period! ***UPDATE*** Your reply is an outright lie. I've documented all of our correspondence and my visits since March of 2025. James, you can keep my watch and my $295.00. I don't feel safe coming to your location anymore.

I have been buying my grandchildren chains and ring for years from palace. They would give me…read moreamazing deals. Recently my best friend gave me an antique wedding set from her mother's estate. Beautiful and unique but it had been severely damaged when they had to cut it off the owners finger due to an accident. It was rugged. I took it to palace to have it repaired. It was very expensive to fix it. And I didn't like that I couldnt make payments on a repair but the finished product was amazing! It's so we'll done. Looks and feels great. It's nice and thick. I have to say that palace has been serving me for years. And I highly recommend it!

This place is an absolute joke. I went in with a Neil Lane diamond ring 1.25 ct diamonds 10k white…read moregold $6k market value and they appraised it at $325. That's not a typo. I would avoid this business at all costs. You're far better off going to a reputable appraisal business.

Was good , the cost has gone up very much. May be good, just…read morecan't afford them Nice people.

New to area and found this shop on Yelp. Glad I did. These guys are super knowledgeable and…read morefriendly. Was able to wait and chit chat while they worked on my watch. Plus, the shop has lots of items for sale vs. paying full boat dollars. Will certainly be back for all my watch repairs and needs.

I had high hopes for this place, but unfortunately my experience was disappointing. Less than a…read moremonth after having my necklace repaired to reinsert a pearl, it broke again. Because of this, I almost lost the pear, which was a gift from my husband. Thankfully, my son happened to find it at home, otherwise it would have been gone for good.

I dropped my wedding ring off on December 3rd, 2025. Told them I wasn't in a huge hurry and didn't…read moreneed it before Xmas. Called/emailed a couple of times to get an update (after the holidays) with no resolution on when the ring would be done. Communication was poor and it shouldn't take over 2 1/2 months to get some kind of rendering. I am pretty sure we would be well into March (4 months into it) before I would have heard anything. Due to their lack of communication, slow response time and lack of any kind of rendering, I would never take my jewelry there (repair, etc) nor purchase anything there.

The store fixtures were new and clean and I got the feeling that I was one of the first 10…read morecustomers to ever come through their door. They were immediately super helpful and looked at the older Timex wristwatch that I wanted to rejuvenate and give to my daughter so that she could have a simple watch at school that did not run a foul of the no smart phones no smart watches rule that is in place at Washoe County School District They took it in and gave me a repair receipt and said it would be ready within a few hours and it was whisked away to the back of the store. They were good to their word and within three hours they had left a voicemail for me saying that it was all ready to go. They were kind enough to make it completely functional again and they also took a few minutes to make sure that it was set to the correct time. I would happily come back here if I had another time piece that needed maintenance or repair.

Took my watch in for band repair. Did it very fast. Good…read morejob thank you A+++++++++!++++!!!

I had a disappointing experience with the manager SAM ALALEM at this pawn shop. I asked a simple…read morequestion about the military discount and whether it also applies to military family members. Instead of calmly explaining the policy, the manager became rude and visibly upset because he couldn't clearly explain how the discount works. The interaction was uncomfortable, and even the employees seemed embarrassed--they were looking at each other because of the manager's behavior. I wasn't trying to argue; I just wanted clarification on the store's military discount policy. I believe customers deserve to be treated with respect, especially when asking honest questions. A professional and courteous explanation would have gone a long way. I hope management works on improving customer service and communication.

Run don't walk away from this place. They are rude and insensitive. My son passed away and his…read morebrother went t pick up his guns. Come back in 30 days because we have to do a background check. Went back to pick up the guns and was told you can pick them up but you have to leave them for 5 days for a background check. Then the price was $100 more. Woman was beyond rude and still don't have guns!!!!!!!!!!

Quality/Quantity - Thank you for having a watch repair shop in Macy's. I understand you are an…read moreindependent business and not part of Macy's. My wife needed a new battery for her watch - $40?!?! After getting the quote, I offered to just buy my wife a new watch! Or maybe I can swap out the battery myself? I used to do that when I was much younger, but I guess have gotten lazier (and blinder) in my older age. I will update this review if I can swatch out the battery myself. Either way, I will buy her a new watch. Ambiance - Small shop inside the women's Macy's; there is a Men's Macy's in this mall also. Oh, and a Macy's furniture location across the street. Open 7 days a week. Plenty of mall parking. Service - 5 Stars, she was very professional and honest. But these prices are just too rich for me/us. Price - Expensive. Daily promotions and sales; see my pictures. Owner Comment - Congrats on your success since 2018...?

Although the reviews are (mostly) horrible, they are all from like years ago- do people not use the…read moreYelp anymore? But anyway- needed my diver wartch metal band resized to fit better and the young man named Amstel helped me out- said he had a couple others to do but he'd bang 'em out of the way and do mine- told me to come back in like 30 minutes. Back 30 minutes later and my new lil' darling was all ready to rock. Stoked! And the price was only $20, which is what I expected anyway, (honestly, I would've paid whatever- I really wanted it done). Being a Sunday, lotta other places were closed and I was sick of driving around or whatever. So yeah- for a basic fix, Amstel did a great job! Thanks, ma

My wife and I have been coming to this store for 20 years. Aaron and Mary are always friendly and…read morepatient. Always priced fairly and they give us the same courtesy where we are buying or browsing. They always remember us. We recently had to get an item shipped and they were great on the follow up and tracking info. Will be happy to come back.

If you are in the Tahoe area, this store is a must shop! The selection offers something for…read moreeveryone, the service is top-notch, and they even have a sale case for us bargain hunters! :) Speaking of service, we were mainly assisted by Maddie, who is lovely inside and out, energetic, informative/knowledgeable, and patient! Then we had a great conversation with the co-owner Benton. They even have a friendly shop pup who brings you a cute panda stuffy! I was able to find two excellent pieces that fit my budget today, and now have an extra item or two on my wish list. This family owned an operated store is a treasure to this town. Please support them! You will not regret it. If you are in the Tahoe area, this store is a must shop! The selection offers something for everyone, the service is top-notch, and they even have a sale case for us bargain hunters! :) Speaking of service, we were mainly assisted by Maddie, who is lovely inside and out, energetic, informative/knowledgeable, and patient! Then we had a great conversation with the co-owner Benton. They even have a friendly shop pup who brings you a cute panda stuffy! I was able to find two excellent pieces that fit my budget today, and now have an extra item or two on my wish list. This family owned an operated store is a treasure to this town. Please support them! You will not regret it.