We bought a house on the Shoreline a year ago and as part of the renovation we wanted to replace…read moreall the floors -- hardwood, carpet, tile. We went to several stores, had to wait for a salesperson and then had a hard time getting questions answered. Then luckily we went to Floor Craze and immediately had the manager's full attention. He showed us a a great selection, ranging from gorgeous high-end wool carpeting and wood flooring to stylish ceramic tile for the mudroom. He explained all the options, including the pros and cons, and gave us a very specific, detailed quote for each room, including taking out the existing flooring, and installing the padding and new flooring. Their prices are surprisingly reasonable! As soon as he placed the order for each room, he gave us frequent updates on delivery and installation times. The whole crew was warm, friendly, efficient and very professional from delivery through installation through cleanup. Everything was delivered and installed on time and perfectly.The rug for our entry had to be re-cut and rebound twice, for example, due to changes during renovation, and Floor Craze did that seamlessly within a couple of days, both tones. It's so rare to see this level of friendly service anywhere and Floor Craze made this part of our renovation a breeze!

Never have I had such a positive, pleasing, professional experience with any company. I will not…read moreuse anyone else ever for flooring work. I have carpeted several rooms and laid wood floors in the main part of my home and kitchen. Lee knows his business and will steer you in the right direction AND try to save you money. Now who do you know that will do that these days??? He's hands on with his crew at all times overseeing the jobs and bottom line just wants his clients to be happy. And his crews are clean, polite, fast and thorough. Thank you for a painless, wonderful flooring experience Lee. If only he could install a new bathroom and kitchen for me too?......

I can't recommend AGW Hardwood enough! We contacted them to tear up our old carpet upstairs and put…read morein hardwood flooring and we could t be happier that we did. From the moment we reached out the made the entire process so easy and seamless. Armand and his son Zach were so incredibly kind and professional. They walked us through everything and gladly answered every question we had. His team, including Sergio, were amazing! They completed the project in three days and did an incredible job! Our house looks and feels brand new now. We are so thrilled with how everything came out and would gladly recommend them to anyone looking to install hardwood flooring!

Armand was very helpful with my flooring situation and damage. I had burn damage to a 5/12" x 9"…read morearea on the wood floor to the side of my fireplace. He referred me to an artist who does trompe l'oeil work instead of coming to estimate the cost to replace the damaged area of floor and then to integrate that into the rest of the living floor. The artist's work took approximately a day and a half and as a result, this small area now looks like its part of the original floor. AGW Hardwood Floors was the first company I called to ask about this type of repair. What a find...Armand's my flooring guy forever! I look forward to working with him on any new projects I'll have in the future.

I wish there were 10 stars. I first used Sullivan & Son 20 years ago, then six years ago and…read more yesterday, April 16th. Their years in this business has only gotten better from idea to completion. Now the entire house has been done by them and I couldn't be happier. Brendan sold me the right flooring to complement my other coverings and George, the installer, was phenomenal and worked by himself. Can't say enough about this business.

Based on web reviews, we trusted Sullivan & Son to guide us in replacing a damaged carpet section…read moreto match the existing carpet. However, the $800 estimate became a quote for a $3000 luxury brand carpet (Masland) that, when installed, was two sample-swatches lighter than the swatch from which we ordered; color varied from one part of the carpet to another depending on lighting; and it shows footprints when walked on. See photo. A color variance claim was denied by the manufacturer, based on comparing their roll to a scrap of the carpet they sent us rather than comparing to the swatch provided before ordering. None of these possible complications were explained to us in advance. The installation was excellent, though.

We worked with Neal's Hardwood Flooring over 10 years ago, and our original wood floors still look…read moreamazing. So when we decided to install additional wood flooring, we knew exactly who to call. As expected, the sales process was outstanding. The team took the time to educate us on various options, clearly outlining the pros and cons of each. They even came to our home three separate times to help us select the perfect product. After the floors were installed, we noticed some issues--the floor creaked and felt spongey in certain areas. Neal's responded immediately, coming out the very next day. They quickly acknowledged that something wasn't right and took swift action to address it. Ultimately, the issue was traced back to the material itself. That didn't matter to Neal's. They took full responsibility, sourced new material, removed the entire floor, and reinstalled everything from scratch--all within two weeks to minimize our inconvenience (their words, and they meant it!). There was no spin, no finger-pointing, and no talk of additional costs. Just accountability and action. It's easy to praise a company when everything goes according to plan--but what truly sets Neal's apart is how they handle things when they don't. That integrity and dedication is exactly why we'll continue to return to Neal's again and again. A heartfelt thank you to everyone on the Neal's team!

Everyone I spoke to at Neal's was so helpful, responsive and friendly. I LOVE how the floors…read moreturned out! Its a messy job - sanding and refinishing the whole house - but everyone that worked in there obviously took their time to minimize the mess and cleaned up when they were done. The floors look awesome too!! Totally recommend Neal's Flooring!

Fairly priced and fast and efficient crew. Floors came out beautiful. Never thought they could…read morelook so good!

Cliff is a very nice, trustworthy guy, who cares about the quality of service he provides, and your…read moresatisfaction. He uses only top-notch people, and the result is beautiful flooring. I highly recommend this company!

Are you kidding me!? Coast Concepts is off the charts on customer service and value. Travis and…read moreAndrew are just good people. They completed three jobs for us in superb fashion. Our master bedroom was carpeted and because it is a "antique" house, it had a hump in the middle of the floor. CC came in and spent the time to correct the leveling issues and install a perfect hardwood floor. The attic also had carpet and need an upgrade and when CC was done it is now a first class beautiful old home attic. In additional to the hardwoods, CC gave us a high value deal on replacing the carpets heading up the stairs to the attic. We have already planned 3 more projects with Coastal Concepts. If you need flooring, you've need to call Coastal Concepts! The value of the service is excellent.

I used them extensively as part of my rennovation for new flooring, sanding and staining existing…read moreflooring, carpets on stairway and window treatments. They are just fantastic. On time, on budget and top of the line when it comes to service. Just call them and you will be glad you did.

We met with Beth to discuss a redo of our small half bath after renovating our first floor. She…read moregave us some wonderful ideas, laid out what would be most advantageous for that small space and sent us home with samples. We were sent to Beth by our contractor, Andy Ramage of ARD Builders, and we are grateful for his direction. Beth was so very pleasant and helpful considering we did not have an appointment and we could not recommend any stronger Beth and Plimpton and Hill in Guilford.

Disappointed on several fronts…read more We purchased an overpriced ($1880) Bertch bathroom vanity cabinet. The unit arrived with several significant manufacturing defects. I was told that a replacement unit would take at least six weeks to arrive. Not choosing to wait I repaired the defects and had to negotiate a partial refund directly with the manufacturer. Lesson learned: Just because it's expensive doesn't mean it's well made. On two occasions I picked up multiple products at the loading dock. After an exhaustive one-by-one check I found that several items on the delivery ticket were not in fact provided. Lesson learned: Check everything carefully or you will make multiple trips back to the store. Most disappointing, we purchased an undermount sink for the vanity top. After a lengthy discussion with the sales rep. regarding the exact size we wanted, the sink was delivered to us and we sent it to the granite fabricator. When the countertop was delivered and the sink installed, we learned that the sink was smaller than the unit we discussed and selected. We had to purchase a new sink and fabricate a second countertop for $870. Plimpton accepted zero responsibility for the error and would not even refund the $151 for the incorrect unused sink because we did not have the original packaging. (This is after spending more than $12,000 on bathroom fixtures.) Lesson learned: Do not trust that what you communicated and selected will be accurately ordered and delivered. Check everything carefully. We will not use Plimpton for our remaining fixtures, and for the reasons above we do not recommend them to prospective customers.

They provided fantastic service, and it was effortless to work with them! I got my carpet removed…read moreand a vinyl floor installed. All other quotes were double or more than the one I got from this place, so I was worried that it would be shoddy workmanship or low-quality vinyl planks. But it was great workmanship with high-quality material. I'm really glad to have worked with a local business rather than going with a much higher quote from Lowes, Home Depot, or National Floors Direct.

From the owner: Lord Wood LLC is the ultimate destination for those seeking top-notch upgrades for commercial and…read moreresidential spaces.

Tony and his team did a great job with laying down carpets for our home. give them 5 stars and i…read morewould definitely use them again. great service and good value.

Great from start to finished. The staff arrived to my home with an appraisal that was both…read moreaffordable as well as provided great suggestions on the color schemes. I moved to West Haven during the height of COVID and was unsure as to where I could go to find a reputable place. I was totally leaving this to fate. Tony and the other owner were processional, prompt and very helpful. I would highly recommend them for their services. I am looking forward to using them to carpet my stairs as well as address issues with my hard wood floors. Thanks again!!! Judith Amir West Haven

I recently ordered new carpet for my condo and I could not be happier. From start to finish the…read moreprocess was seamless. The owner Sean came out to evaluate and measure the space to provide me with an accurate estimate. I went into the store and was assisted by Jeannette to choose the right carpet for my home. The gentlemen who installed the carpet were polite, hardworking and did a fantastic job. I am so very pleased and would 100% recommend all my friends and family to Colonial Flooring America.

After going to many flooring stores to see about getting all my floors redone in my house I didn't…read morefeel like many had the experience and care Peter was offering at colonial flooring. I ended up choosing Peter and I have no complaints. It's been almost 2 years and my floors are still going strong. They did the job safe and in a timely fashion. I would recommend Peter to anyone looking to get their floors or carpets redone. It's a great price.