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    Colonial Flooring America

    5.0 (4 reviews)
    Open 10:00 am - 5:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Colonial Flooring America

    Floor refinishing

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    South Broad Paint & Home Center

    South Broad Paint & Home Center

    (4 reviews)

    From start to finish, South Broad did a wonderful job helping us transform our tired entire second…read morefloor- from carpet to beautiful hard wood. We went into the process knowing almost nothing. Mark slowly walked us through the whole process- what types of wood we could choose, coming to our house to do an initial look (free), and then setting up delivery AND installation of wood. The entire process was hands-free for my family. His installers were QUICK (two days!), friendly, and most importantly CLEAN (they left almost no sign they were there!). All the old stuff hauled away, AND they were able to move the big pieces of furniture around while installing! We had one other quote before going to South Broad, and I can say their price was extremely competitive (especially considering they are willing to move furniture).

    The words that come to mind when I think of South Broad Paint & Home Center are...just don't. We…read morebegan our renovation in late April and were told it would take between 3 and 4 weeks. Now at the end of Week 9, we are finally able to begin using the kitchen. Our renovation consisted of a new floor, painting of the cabinets and walls, a new countertop and sink, dishwasher instillation, and instillation for 4 new (pre-finished) cabinets. In total, there were approximately 10 days over those 9 weeks when work was actually being done. Yes, you read that correctly. 9 Weeks, 10 days of work...that's 53 days of absolutely nothing! The rest of the time was spent tracking down the so called 'contractor' to find out who was coming to do what and when. After making an $8k payment, we were told the work would begin the following Monday. When Monday came and went without even so much as a phone call, we called to see what the issue was. We were told we were supposed to call when the wallpaper was taken down (we agreed up front to take it down on our end). If this were the only communication issue throughout the project, I would said say it was just a misunderstanding however, this was just the tip of the iceberg! The sub-contractor finally came, and they took up the old tile and laid the new. After a couple of days without a call or email, we had to reach out to the contractor again on next steps. This was the common theme throughout the entire renovation. We had to follow up each and every time with the contractor to get anything done. We also had to advise each of the sub-contractors on what they had to do as they arrived, they were not briefed before they got there. When the carpenter came to install the dishwasher (new to the space), he told us that when the countertops were put on, we'd never be able to get the dishwasher out. The reason for this being that the contractor never told the tile sub-contractor to take out the existing subfloor. Instead, they laid a new one over it raising the floor more than an inch! We were told that we'd have to raise the height of the cabinet to avoid having to take the countertop off down the line if the dishwasher needed a repair. This was something that could have been completely avoided had the contractor advised his team correctly. The contractor then tried to charge us approximately $400 for this work. Nearing the end of the project, it was evident that the ceiling had not been painted. We called, and the contractor said he'd call the painter to 'have him put another coat on'. When the painter arrived, he asked what was needed so we explained (as usual). He told us that the contractor never told him to paint the ceiling!' Every step of the way was nothing but a headache and it was obvious that we were 'small potatoes' for this contractor. The lack of communication and continuing empty promises made this process an absolutely nightmare. I would recommend this company only if you like the idea of being your own foreman!

    Colonial Flooring America - flooring - Updated August 2026

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