1. The Ticket Shop

0

North York, ON

Cancel

Open app

Search

The Ticket Shop

5.0 (1 review)

The Ticket Shop Photos

You might also consider

Recommended Reviews - The Ticket Shop

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Toronto CityPASS - Casa Loma

Toronto CityPASS

2.9(19 reviews)
8.4 km

If you're looking to do popular tourist attractions, consider CityPass as an alternative to visit 4…read moreattractions. I believe they used to have 5 attractions, but now, it is now only allowing you to choose 1 of 2 for the fourth attraction (Science center or Zoo). As far as the other attractions go, I really enjoyed 2 of them (CN Tower, and Museum of Modern Arts). The attraction selection isn't the best I've experienced vs. the GoCard, which also allows you to select from premium attractions. It's too bad they don't have that offered in Toronto. Pros: You can skip the ticket lines if you download the app or save the QR code in your email. This is a huge plus as you'll be saving time waiting. There are 9 days for you to use the pass once you initiate it on your first visit so there is plenty of time to strategically plan out your itinerary. Cons: The selection of the attractions aren't that amazing. I really would have like to visit the Hockey center or watch a Bluejays baseball game. You can't re-enter on the same day either.

I rarely write negative reviews, but my experience with Toronto CityPASS® was so poor that I feel…read moreobligated to warn others. My group bought the Toronto CityPASS® hoping for a smooth, enjoyable experience -- but it turned into one of the worst travel hassles I've had. We planned to use City Cruises Toronto, only to be turned away by the boat captain at the dock after initially being told we could board. There was no explanation -- just public embarrassment and wasted time. We spent extra money on Ubers to get to and from the cruise, only to be left stranded. I called CityPASS® customer service immediately, and their representative specifically advised us not to use the final attraction on our pass so we could request a refund. We did exactly what they told us to do in good faith. Despite this, CityPASS® only refunded $16.99 -- the portion for the cruise -- and refused to honor a refund for the unused ticket they explicitly told us to skip. So not only did we lose money, but our time and vacation plans were completely disrupted. Their refund policy clearly states unused tickets are fully refundable within 365 days, but apparently, they don't stand by this when it actually matters. Customer service was polite but ultimately unhelpful -- just copy-pasted responses with no real effort to resolve the issue fairly. I won't use CityPASS® again, and I'd caution other travelers to think twice -- especially if you want a company that will stand by its policies and treat customers respectfully when plans go wrong through no fault of your own.

Photos
Toronto CityPASS - CN TOWER

CN TOWER

Toronto CityPASS - Toronto Zoo

Toronto Zoo

Toronto CityPASS

See all

The Ticket Shop - ticketsales - Updated October 2026

Loading...
Loading...
Loading...