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Bay Street Ticket Services

5.0 (1 review)
Closed 9:00 am - 6:00 pm

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9 years ago

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Toronto CityPASS - Casa Loma

Toronto CityPASS

2.9(19 reviews)
1.7 km

I rarely write negative reviews, but my experience with Toronto CityPASS® was so poor that I feel…read moreobligated to warn others. My group bought the Toronto CityPASS® hoping for a smooth, enjoyable experience -- but it turned into one of the worst travel hassles I've had. We planned to use City Cruises Toronto, only to be turned away by the boat captain at the dock after initially being told we could board. There was no explanation -- just public embarrassment and wasted time. We spent extra money on Ubers to get to and from the cruise, only to be left stranded. I called CityPASS® customer service immediately, and their representative specifically advised us not to use the final attraction on our pass so we could request a refund. We did exactly what they told us to do in good faith. Despite this, CityPASS® only refunded $16.99 -- the portion for the cruise -- and refused to honor a refund for the unused ticket they explicitly told us to skip. So not only did we lose money, but our time and vacation plans were completely disrupted. Their refund policy clearly states unused tickets are fully refundable within 365 days, but apparently, they don't stand by this when it actually matters. Customer service was polite but ultimately unhelpful -- just copy-pasted responses with no real effort to resolve the issue fairly. I won't use CityPASS® again, and I'd caution other travelers to think twice -- especially if you want a company that will stand by its policies and treat customers respectfully when plans go wrong through no fault of your own.

It's not worth it; they used to have discounts for them, but not anymore. It is $150 per person,…read moreand they say you save 38% which is BS who has time, energy, and wants to go to 6 busy places in the span of one week.

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Bay Street Ticket Services - ticketsales - Updated May 2026

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