Let me start off by saying I did not know Aarish before doing business with him. I did not hear about it through a friend, and I have no connection with him or the company. Thus I had no bias one way or another aside from the great expectations based on past reviews.
I personally did not have a great experience. When I think about bespoke suits, I think of it as two parts. First, is the suit. How it fits, looks, feels, embraces you. The second, is the customer service. How they interact with you, their honesty, suggestions, punctuality, and ability to make you feel comfortable and cared for.
That being said, let me start from the beginning. Before I became a customer of Aarish, he was great, always answering my emails the same day and answering any questions I had. However, once he got me locked in, that's when I started to see the cracks and wrinkles in the customer service. He called me the day of my original appointment, 2 hours before the scheduled meeting, only to tell me that he did not realize that I was booked as he was in the suburbs and he would be unable to come due to the traffic. Fine, I get it. So then he rescheduled me for the next week. After showing up 30-40 minutes late, I didn't get so much as an apology.
The consultation session went well. He didn't pressure me at all, allowed me to take my time and ask him questions, and giving me guidance on what he thought would be good for me. I spent about 1.5 hours with him which was generous and I appreciate that. The suits prices are $350 - $450 - $550 (plus tax), depending on the material you want, with 550 being 100% wool. Note: If he tells you "19 days" understand he means business days, though that's confusing on its own since he works on weekends. Others have reported that they got theirs in 2 weeks. That was not the case for me, and it was foolish of me to assume so.
One thing that I very displeased with, was how much he would string me along and make excuses over and over again with time, and alterations. I changed my schedule to meet him at his own residence to try on my suit in order to have it ready for a wedding. When I tried on my suit the first time, I wasn't pleased with it. What upsets me is that it took time for me to convince him that it didn't look great. It was not until I began to talk about my left shoulder (in addition to my right shoulder), that he agreed that the right needed work, but the left was perfect. He told me that he would "shave" off the right shoulder, but now that I have it in my possession, it seems like most of it was simply removed.
Though he assured me prior that he would get the suit back to me within 24 hours (not business hours, but real hours), I got it near 48 hours later. I had asked him to contact me the night I tried on the suit to make sure he can get the suit back, or else I would have to prepare a different suit. He decided to contact me close to 30 hour mark telling me he was working on it, and at the 39 hour mark, asked if he could deliver the suit 2 hours before the wedding. Now I don't know about the rest of you, but I don't think anyone wants to depend on someone that close to deadline. I was able to get the suit 3 hours before the wedding, and when I tried it on, something was still off. The sleeves, though the same length, ended at different points of my wrist. I believe the issue was that too much of the padding on the right shoulder was removed, despite being told it would be shaved and the next option, would be to remove the padding.
This forced me to drive up near his residence the day after the wedding. During this time, I asked him for his opinion about the need to make the sleeves uneven in order to have the shirts peek out evenly. He mentioned that it was the shirt that caused it to do so, however, when measured from the end of the suit to the end of my thumbs, they were off by 1/2". Either my arms are actually different by half an inch, or it is the suit/padding that is off. Eventually got it back, and though it's still not perfect, it does look good if you only glance at it for a brief moment. If I were to stand there for minutes at a time, you would begin to notice the imperfections.
At the end of the day, if you want a suit and don't notice fine details, this is perfect for you. If you are lax on timing, this is also great. However, if you are like me who gets bothered that the shoulders/pads are slightly off, that the buttons are not the same distance from the end of the sleeve, then it's best you take good care each time to try on the suit. What I wish Aarish had done was tell me how each alteration would affect the rest of the suit. I appreciated that he told me he could make changes, but what he didn't tell me was exactly how they would be done and how it would effect the rest of suit and it's details, which only caused more irregularities to stick out and I am resigned to them. Bottom line, the suit is good for the price, but the customer service needs some work. read more