Ordered a pool liner over a month ago. No follow up to say when it would arrive from the…read moremanufacture and we've called 3 times thus far. BTW, the second call they said they would have to call back because they were going into a meeting. I thought we were the customer!! If I can prevent any more sales going to this company, I will! The end!

Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

My experience as a new pool owner has been a nightmare. I bought an above ground pool from LAP and…read morethey installed it July 2025. As soon as my pool was installed it was one issue after another. Some minor, tubes leaking and leaking under my skimmer right after they left my house. I am told screws just need to be tightened and the O ring must be out of place. These are things I shouldn't have to worry about right after my pool was installed. Those were just minor things. Big problem there was a paver poking up at the liner sharp enough you can feel the ridges. I let LAP know and they came and removed it. They didn't put anything back in place for support and it left a big divet by the edge of the pool. Winter came we applied the winter cover as we were supposed to and the walls buckled in the same areas where the paver was removed. When we asked what to do LAP said to cut the cable to relieve pressure they would put in a work order they did and fixed the upright that popped out. In this same corner we noticed a puddle of water on the outside of the pool and looked inside the pool and there was the smallest hole we applied a patch and the hole turned into a rip and thw pool flooded our yard. 30 ft pool! We got the liner covered by warranty but that didn't cover installation which we went with a different company due to the ongoing issues. When the other company removed the old liner they found there were alot of problems with the previous installation. Not enough sand several pavers exposed. Cove foam was not correct and when that was removed it was found the walls were not on the track in several areas. When this was brought to LAP's attention their excuse was pools move. This happened in less than a year of installation. I have let them know the company we used would be more than happy to talk with them to explain what they found. We got no response. No accountability of what they did. No offer to make it right or meet us in the middle. We were disgusted and sick to our stomachs when we had everything explained to us by the new pool company we used. And having to fork out money to fix the mistakes LAP made. So If anyone is looking to get a pool I would not recommend this company. Nothing wrong with their work id their fault at all they will not take accountability!

Needed to replace the circulation pump on my spa. It's an old model, and the manufacturer gave me…read moreLAP for maintenance. Tech came to inspect, he replaced the pump with one that was much too strong. The high flow rate made it impossible to maintain temperature - it would overshoot the setting, reaching 110 deg F. The bill was over $1300. I complained, and they gave me the name of another spa company. New company replaced the oversized pump - turns out that the pump that LAP installed was 6x more horsepower than what was needed.

This company truly cares. We had Paul help us with a bathroom remodel and we could not be happier…read more He did an excellent job. Paul was professional, on time, and the quality of the work was outstanding. Everything turned out exactly how we hoped. The office gal (Connie) was so sweet and professional. Their name totally represents who they are!

Broken, old water heater ... 1st Class Plumber made the Frustration Disappear! $400 less than a…read morecompetitor. Fast service. Plumber arrived ahead of time...Great!! Honest. Straight forward. Fair. Installation was A+ (as evaluated by a retired plumber.) And they allowed me to pay off the bill in 3 installments. I am a return customer!

Their sales people helped me select faucets and sinks for my kitchen and bathroom remodels. Great…read moreselection.