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    Thatcher Pools & Spas

    3.5 (13 reviews)
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    Updated over 3 months ago

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    3 months ago

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    Ask the Community - Thatcher Pools & Spas

    Leisure Aquatic Products

    Leisure Aquatic Products

    2.0
    (8 reviews)

    Our family has worked with the Milde's extensively since 2013. They corrected problems we had with…read moreour in-ground pool upon moving to our new home (our first exposure to their services). They also sold us our first hot tub which is still used extensively. Their service is easy to access and couldn't be faster. Any issue we've had, no matter how complex (new pool liner, hole in mechanical pool cover, new pump and sand filter, rusted screws under the water line) they've successfully resolved within hours to a day or two. Their knowledge is excellent. Products on site for maintenance are cost effective. I couldn't recommend a family owned local business or service more strongly.

    My experience as a new pool owner has been a nightmare. I bought an above ground pool from LAP and…read morethey installed it July 2025. As soon as my pool was installed it was one issue after another. Some minor, tubes leaking and leaking under my skimmer right after they left my house. I am told screws just need to be tightened and the O ring must be out of place. These are things I shouldn't have to worry about right after my pool was installed. Those were just minor things. Big problem there was a paver poking up at the liner sharp enough you can feel the ridges. I let LAP know and they came and removed it. They didn't put anything back in place for support and it left a big divet by the edge of the pool. Winter came we applied the winter cover as we were supposed to and the walls buckled in the same areas where the paver was removed. When we asked what to do LAP said to cut the cable to relieve pressure they would put in a work order they did and fixed the upright that popped out. In this same corner we noticed a puddle of water on the outside of the pool and looked inside the pool and there was the smallest hole we applied a patch and the hole turned into a rip and thw pool flooded our yard. 30 ft pool! We got the liner covered by warranty but that didn't cover installation which we went with a different company due to the ongoing issues. When the other company removed the old liner they found there were alot of problems with the previous installation. Not enough sand several pavers exposed. Cove foam was not correct and when that was removed it was found the walls were not on the track in several areas. When this was brought to LAP's attention their excuse was pools move. This happened in less than a year of installation. I have let them know the company we used would be more than happy to talk with them to explain what they found. We got no response. No accountability of what they did. No offer to make it right or meet us in the middle. We were disgusted and sick to our stomachs when we had everything explained to us by the new pool company we used. And having to fork out money to fix the mistakes LAP made. So If anyone is looking to get a pool I would not recommend this company. Nothing wrong with their work id their fault at all they will not take accountability!

    Rochester Recreation Center

    Rochester Recreation Center

    3.1
    (8 reviews)

    Swim meet review:…read more The actual pool is lovely! If you park when you drop your swimmer off, you might get a spot that's not a hike. I dont mind walking, but swim meets often happen in winter and it's cold and windy here, and space inside is very limited. If you're here for a big meet, there will not be enough space in the stands or the gym. The home team might not have enough people to be timers and will ask for volunteers. The bathrooms are old, and the swimmers say the locker rooms are also meh. The gym is also very small and unless you grab a spot right away, there will be nowhere for you to sit, not even on the floor.

    - attended the 2025 Central Zone 14 & under swimming championships event held at the Rochester…read moreRecreation Center - web site says seating at the pool area accommodates 1,294, but a person attending their orientation was told 800 by site personnel - it was a crowded mess - limited parking, so we took an Uber every day. Some people were told to park in a lot that was a 15 minute walk away. - construction mess was going on while we were there - overall, the event seemed pretty disorganized. - they ran out of wristbands on day 1 - very limited concessions - very limited seating in the gym to view swimming heats via video (for people who couldn't/wouldn't use seating in the pool area; the seating in the pool area was tight, and for this event, was inadequate) - simply LOVED (not) the woman sitting immediately behind me screaming in my ear. Next time I'll remember ear plugs. - no event t-shirts day one; T-shirts not available to purchase right away starting on day 2, and, up a flight of stairs of course. Moved downstairs starting on day 3. Limited size selection being sold. - quite a few stairs to climb for access to pool seating area - rules not enforced (many times people got away with standing at railing blocking view of pool contestants, even though the railing was marked "no standing"). People perpetually went down the up stairs and up the down stairs. - during several heats you couldn't see the contestant in lane # 1 from the stands, due to the line of people standing at the pool edge down below. - narrow/tight seating (packed in like sardines). I've never been bumped and knee'd in my back so many times as I was at this venue. - no handicap access to seating area that I could see. - loud speaker announcements hard to understand/make out - helpful friendly personnel ("Tom" in particular) - EXTREMELY LONG line to get in on day 1 - nice pool - Rochester itself was a good city to hold the event in (easy to get around in, lots of restaurants to choose from, everything a short drive away, nice hotels, friendly people) - I appreciated the National Anthem at the start of day one, and at the start of day 2's late afternoon relays. I may have missed any others there might have been. - overall, I think the Rochester Recreation Center could have been better prepared for the event, and in my opinion, was overwhelmed by the number of people attending.

    Thatcher Pools & Spas - hottubandpool - Updated August 2026

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