We were here on November 11, 2017 for my daughters birthday party. Needless to say it was a disaster!! It started out with no one returning my call. I ultimately had to settle for 2:30-5:30. However, when I called, the woman explained that they had just changes their phone system..so, I chopped this up to chance and let it go.
So, the kids were swimming in the pool located at the very end of the lap pool through the doors and, about an hour in a woman walks over and tells us to leave. She claims that we paid to swim at the other pool, not this one. She states that only those who have a 125 Live card can be there at that time. I tell her we were having a birthday party and that we were told we could swim here.. She says no, you need to leave. And as she was saying this she was taking an aggressive stance and even leaning in and getting into my face. I think, ok, she believes that the older kids are scaring her grandkids so I told her I would talk to the birthday kids and ask them to stay on the opposite side her grandkids were and to try to not splash. She replied, no, you have to leave. A woman, who worked at 125 Live, was trying to calm this woman down and to be frank, I felt sorry for her. When I tried to explain to her that I had paid for this time. She grabs her badge and waves it in my face and says.."do you have a badge, no I didn't think you do, so leave. The pool out there (pointing to the lap pool) is the one you paid for, not this one." At this point this woman had made such a scene that I felt threatened..and here I am thinking, how is this happening at what is supposed to be a family place! So, this apparently unhinged woman, had made the birthday kids so uncomfortable that we felt is was best just to move to the other pool so the kids didn't feel threatened. Then, when the kids got to the other pool the lifeguards kept scolding them about splashing! I mean really, the rec center has toys for the kids to play with yet, it seems, these are just for show and not to be actually used. In the meantime I went and spoke to the woman selling tickets, who looked into it and then told me that I was in the right and that she didn't have the right to tell us to leave..however, its not like anyone told her that. I did find a nice man who worked at the rec center who did try to speak to this woman and she would not budge. So essentially, she was rewarded for her bad behavior because even though she was in the wrong we were the ones who left in the end..to top this off, at 4:15, over an hour before we were due to leave the room we rented at the rec center, a woman came and said that they had the room rented and that they needed to be in there at 4:30..I was like really! So, we did vacate, mainly because the woman was really nice about it and we were in fact almost done anyway..however, this whole experience turned us off to the rec center as a whole. I will definitely never have a birthday party here. In fact, I will never swim here again. And I would never feel comfortable leaving kids here by themselves! If this woman was allowed to get as aggressive as she did with an adult, I fear what she would do with a child. My advice: stay away! However, I will say this, I have never had a bad experience skating..but, it seems where swimming is concern, those who have a 125 Live membership now think they own the swimming area..and worse of all, nothing happens to them when they go out of their way to show it. read more