Handrail. We purchased a handrail from Thatcher for the salt water hot tub. In less than 3 years…read morethe handrail broke because of rust. We were informed the warranty was no longer in effect. Hoping there might be some consideration for purchasing a new replacement - there was no offer and it was suggested we call the manfacture. The manfacture only interacts with dealers. Thatcher's response when asked about our options of purchasing another, better quality handrail - was "we don't have other options and don't sell many handrails". It was a frustating. We pruchased a handrail that fastened to the steps for $50 vs our Thatcher handrail that had a plate that slid under the tub for $300. Given our experience, the $50 is a better design for less $$$. Other Experiences. Our other experiences - purchase, install, maintenance have been good, no problems/concerns.

Thatcher installed a pool on my neighbor's lot and in the process encroached onto my property and…read moredestroyed my lawn adjacent to the neighbor. Thatcher didn't even contact me or request permission to encroach. Called them to tell them they were encroaching/trespassing and I was told I was supposed to be contacted before they started, and was told any encroachment damage would be repaired. What a way to do business! NOT!!!!!!!!

Needed to replace the circulation pump on my spa. It's an old model, and the manufacturer gave me…read moreLAP for maintenance. Tech came to inspect, he replaced the pump with one that was much too strong. The high flow rate made it impossible to maintain temperature - it would overshoot the setting, reaching 110 deg F. The bill was over $1300. I complained, and they gave me the name of another spa company. New company replaced the oversized pump - turns out that the pump that LAP installed was 6x more horsepower than what was needed.

I used leisure aquatics to close my pool and bought a bunch of products from them as well. When…read morethey sent a bill, I sent a check from my bank immediately, but the check came to my house. Once I realized the mistake, I reached out immediately and paid them. When I first called to ask about opening my pool this season, they told me they had a computer glitch and would get back to me with more information. When they didn't get back to me, I called again. It turns out that they were passive-aggressively avoiding me and upset that I had paid them late. They screwed me for my pool opening this season and now I am trying to scramble to find someone to open the pool. Definitely avoid them! Not reliable.

This company truly cares. We had Paul help us with a bathroom remodel and we could not be happier…read more He did an excellent job. Paul was professional, on time, and the quality of the work was outstanding. Everything turned out exactly how we hoped. The office gal (Connie) was so sweet and professional. Their name totally represents who they are!

Broken, old water heater ... 1st Class Plumber made the Frustration Disappear! $400 less than a…read morecompetitor. Fast service. Plumber arrived ahead of time...Great!! Honest. Straight forward. Fair. Installation was A+ (as evaluated by a retired plumber.) And they allowed me to pay off the bill in 3 installments. I am a return customer!

I have been troubled with back pain since about 1965. At that time I found a mattress with good…read morelumbar support that really helped relieve the back pain, but like all things it wore out. I have tried to find a replacement in the big brand name mattress companies without success. Rest Assured worked with me to make a mattress with good lumbar support. I highly recommend Rest Assured as the locally owned mattress company that will make you a mattress that will meet your expectations. Sincerely, Duane Mathias in Rochester

We cant say enough about this company. The owners and staff are some of the best people you could…read moreever meet. Outstanding partnership with the community and surrounding area. Thank you for the great service. 5 stars!