I signed up for a membership two days ago at the Bloomington, IL location just a couple days ago and had the worst customer service experience. I have been working in customer service all throughout my work history and have never experienced such bad service. I walked into the facility and the first thing I was asked was "last name?". No smile or "Hello, how can I help you today?". Keep in mind I have never set foot in this place before. I then told the girl at the counter that I actually wanted to sign up for a membership. She had no idea how to do that and had to have someone else come and assist her. Which is fine, she may have been new. The next girl that came up to assist her didn't even crack a smile or say hello to me either. She asked, "So, what would you like to do today?" The other girl answered for me and told her that I wanted to sign up for a membership. They both then proceeded to have a conversation about nothing going on at that moment between themselves and gave no personal attention to me what so ever. I was completely mind blown. I then was handed a few different forms to sign and was asked "what do you want to do today?". I just said I guess a regular bed for however long I can go since I just started. I was also mind blown because I also was not told ANYTHING about the place. There was no tour given so when the girl handed me the card with the room number on it I had no idea where I was going. I wasn't told about any specials going on at the time or told about really anything about the membership other than that my total would be $20 and some odd change each month. It was the most impersonal experience and I was really pumped up to try this place out because I have a friend that told me it was awesome. The equipment at the Bloomington, IL location may be awesome but the staff there is terrible. Sadly, I had that same friend text me today saying she was disappointed because the girls in there were extremely rude and impersonal. Yesterday, I thankfully went to the Normal location on ISU campus and the first thing that was said to me was "Hello, how are you today?". Wow, how hard was that? I explained to them everything that had happened for my first experience and they were distraught that I was treated in such a poor manner. They helped me with all my questions and gave me all the information I needed as a new member. The girl also asked me if I wanted to go on a tour and I was running a little behind so I didn't have the time but at least she asked me. I just feel like something needs to be done due to this lack of customer service at the Bloomington location because you are sadly losing customers that are going out of their way to commute to the other location. I feel like either the supervision there is lacking and/or the training is just really terrible. I work at the front desk of a hotel and never ever would I want to treat someone with such terrible service as I received. I will say from this point on I will be going to the Normal, IL location because the service this is outstanding compared to the Bloomington, IL location. read more