This is a five star establishment, then why do I give them two stars? Here's why…read more
Their food is phenomenal, their bread is the best in town, if not the state. Their croissants are amazing, the best in the country, award winning, their burrito, well, although good, it lacks a little flavor, but still five stars.
Then why two stars? Why? One word, service.
Nothing is more frustrating than walking into a food establishment and waiting 30 minutes to pick up two croissants.
I walk up to the counter, I point at two beautiful butter croissants sitting right there behind glass, and say, "I'll take those two." The person at the register takes my order, but then doesn't just reach over and place the croissants in a small bag and hand them to you, they put your order in the queue behind ten burrito orders, so now you wait 30 or more minutes to pick up your two croissants.
To me, this is absolutely ludicrous.
In comes the coffee, now I understand why they have some of the worst coffee in the valley--cold, self-serve, rattle can coffee.
They're located right next to the best five star coffee shop in the entire country, Ibis Coffee, so you might think, well, I'll go buy a cup of coffee at Ibis, and a couple wonderful fresh butter croissants at La Croissant. Nope, you'll order your two croissants at La Croissant, walk over to Ibis, order your coffee, sit down, drink your coffee, finish your coffee, and surf Facebook, long before your two croissants are ready for pick up. (No, you're not waiting for them to bake, it just feels like it.)
...and that's why two stars.
Their own success and lack of efficiency is their downfall, and why I never go back.
