When my sister and her fiancée began looking at venues, we were all blown away by the standard. Unfortunately, the people who run it are nowhere near as spectacular.
Due to Covid 19 my sister and her fiancée had to make the heartbreaking decision to cancel the beautiful wedding they had planned for. Dreams of family & friends coming from near and far to help celebrate their love, were all gone in an instant. It was torture having to watch two people whom you love dearly have to deal with the added anxiety and uncertainty that ensued. Just when we thought it couldn't get worse, the Standard notified them that they would NOT be refunding their deposit of 5K. We were all baffled since Illinois had implemented social distancing and restrictions on group gatherings, how exactly the venue expected the wedding to go on...?
It was then that my brother in law to be, spoke with one of the managers on board, "John". John refused to let him get a word in, cut him off when he somehow managed, and immediately threatened to consult their lawyer. My brother in law politely asked for his email, so that he too could contact his lawyer. HE REFUSED TO PROVIDE IT!
Fast forward, John called back and said he was advised by said lawyer to issue a refund per the contract (what do you know...). The refund would come in a form of a check and was supposed to be mailed that day (they claimed they were not able to refund it via credit card). Surprise, surprise- IT NEVER CAME. After 6 days of waiting, and dodged calls (literally, my brother in law had to call from a different number for the 'event specialist', Sarah, to answer!) he was finally able to speak with her and demand a refund that day. He ended up having to threaten legal action and 5 minutes later, lo and behold, they magically figured out how to refund to card! (Maybe they finally got google to work and were able to find a tutorial? We might never know.....)
To put it bluntly, SHAME ON YOU! You made a hard time even harder, for absolutely no reason at all! Not only are you greedy, you're unprofessional and quite frankly not very smart for not knowing your own contract. I can't imagine ever recommending this business to anyone I have even one minuscule of respect for. read more