So expensive and so empty. They say "you pay for the exclusivity" which is why it's empty. I guess. There were maybe 20 total people working out when I took a tour around The St. James. They have huge fields and courts; personal trainers; a fancy and expensive clothing/shoe store; a spa with reasonable prices for manis, pedis, and massages; a pool; two huge skating rinks; ballet/dance rooms; indoor golfing; and a bar/cafe/restaurant. However, I think the main attraction for some is that Kevin Durant's dad works here (owns the place?). I asked my tour guide how often his dad works there and she said quite often. I asked how often Kevin Durant comes by and she said once in a while. I don't know. I wasn't convinced enough to pay $110-120 a month for The St. James. I guess I didn't like how dead it was when I went. It's not very motivating. I also didn't really like my tour guide's standoffish-ness. She also kept checking her phone or texting while giving me a tour and responding late to my questions. read more

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We went for the kids climbing gym and it was definitely fun. All of us (2 kids & 2 parents) paid to climb. Honestly I'd let the kids go and not pay for the adults next time. That said, they had a great time and 2 hours was just right - they were tuckering out and getting bored by that point. It's challenging enough for a 10-12 yr old not to get bored but perfect for a 4-7year old too. I'd go back. read more

Heard a lot about this place but this was my first time visiting. It's a massive sports oasis! There seems to be a full gym as well as space for every sport here (indoor basketball, volleyball, ice hockey, soccer, baseball, golf, and probably a few more. Items ultra modern and gives participants and their spectators great access. There are plenty of tables and seats to watch the action. This place may just be 2 years old, but is busy! Jump in on the action at St. James!! read more

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OMG! Okay, read the reviews but let's face it, this is a top notch place. You're coming here daily if you're rich or famous. Hands down. The trickle of people that come are for parties and/or group events. I'm not sure what this place intended to be. I can definitely see the exclusivity of this place. However, I'm not sure the location is right. I absolutely love this gym and if I lived in VA, I'd be all in. But it's in VA, in Springfield. It's in the cut. Not easy to get to. Other than being in a weird spot, the place is drop dead gorgeous. The staff, I'll admit, they were too consumed with themselves. They all talk amongst each other. If I were running the St. James, I would make it clear that if a staff saw a patron, you immediately greet and say hello! This is your Million Dollar Facility, make your staff acknowledge everyone who comes in your house. We are the guests. I felt like I was an uninvited guest just by the service. I had to ask about the place. Should have been the other way around. Sometimes I wish I could give a class to owners on the culture they have to set with employees. Not every one believes in The St. James and it's their own employees who aren't sold. Its not the employees who are at fault, that culture sense comes from the top. Your managers all have to believe in what you made. Those managers have to be the best customer service people out there. Customer service is what is going to drive this place. Make it or literally break it. You can't teach genuine customer service. I literally saw nothing of the short. On to the food! I tried the food and it was delicious. The house salad came with dressing mixed in and I don't eat salads with dressing but I ate it. I hope this place does well! Kudos to the owner for making this! Athletes Rock! read more

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I'll give it to them, this place is visually pleasing all around. Interested in what all the hype was about I dropped in for a self guided tour. The ladies at the front desk were nice after asking a few questions equivalent to an interrogation. Total turn off. I had to ask if I could view the facility and was given the impression I could not do so if I did not have an appointment. Kinda odd but okay. Another lady came up and asked if I had been helped and if I was interested in a guided tour. I advised that a guided tour was not necessary, since I really just wanted to look around and see if anything spoke to me as I did so. She advised that was okay after I filled out a visitor information sheet and given the run down of the areas I could not go into because they were got members only. I was not feeling that customer service at all at this point. The facility is huge but also very well kept. It was virtually spotless and hopefully it remains that way. The amenities offered are vast to accompany the large facility. In addition to the standard things you expect from a sports complex there is an indoor watermark, rock climbing walls as wells a cafe upfront as you walk in with not only bites but also what looked like a full size bar too! Plus for the pare ya who need an adult sized tone out while waiting on the kiddos. Bathrooms are spaciously located throughout the facility as well. I was not there long enough to get the full run down on costs of membership and all but I can only imagine!!! However, the facility itself is absolutely beautiful!!!! read more

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I signed my kids up for the super awesome and amazing summer camp. The camp promised a variety of activities every day. I was willing to pay the premium for the camp (it's more expensive than other camps) because they promised a water slide, ice rink, rock climbing, etc. Out of the 30 hours of activities I expected, the kids only got one hour on the ice rink, 2 hours on the basketball court doing dodgeball and 2 hours doing a nerf battle. The remaining 25 hours of activity involved unstructured activities (i.e. the kids play by themselves) on the indoor field monitored by bored teenagers looking at their phone. It was a bait and switch. Don't sign your kids up for this camp, it was a waste of their time, your time and your money. Other items of note. Customer service is nonsenscial and basically ignored me. When I sent an email complaining about the camp the response was essentally 'maybe your kids are too old for the camp'. Two responses to that, first my kids being too old is not a good reason for promising one thing and delivering the opposite. Second, I signed my kids up based on what the age group advertised. If my kids were too old then stop accepting kids that age into the camp. My kids thought the provided lunch was ok. They fed the kids under a tent outside during some of the hottest days of the year, so some of the food essentially liquidfied. The carpool pickup line was a disaster. They have so many kids and they have to go from the inside field to the car and that can take a couple of minutes. When you only have 4 cars picking up at one time with the long walk, the line was ridiculously slow. I waited about 40 minutes in the line before I left. I ended up parking in the lot and picking my kids up in person, much faster. The drop off line in the morning was actually convenient and the highlight of the entire camp. read more

Great place if you want to pay a ridiculous amount of money to work out with adults--yet have to compete with 60 children under the age of 17. All while the 'gym' uses your space for their school-age children programs. Meaning, don't ever expect to get to half the equipment they show you on your tour. Why? Because the gym uses the space that you're renting and paying for access to--for disrespectful and distracting children in the same space. Not in classrooms, but in the main spaces at the gym. So, you don't get to use the equipment you are paying to be able to use. If you're an adult, skip membership here. NOTE: You also have to deal with rude an inconsiderate behavior. The locker room is tossed apart every time they have large groups in. No towels. Unless you're looking for one on the floor in the locker room. Plenty of those. read more

Personally, not a fan of the Saint James. This establishment is ginormous. My first time I asked multiple employees on how to get to the pool and each one gave me a different direction. By the time I got to the pool I had walked just about half the establishment. The locker room was not very clean and when I informed the staff, they redirected me to inform another staff member. I brought two children to go to the waterpark, which was very nice however very small so within 20 minutes you're pretty much ready to go. In addition you're not allowed to go in the lap pool without a membership so for me a little overpriced just for a quick run around in the water park. Maybe I'll have to give them another try but due to my first time experience not to quick to want to return. read more

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the pool is nice and the lifeguards there are so helpful and amazing. but it is always crowded with swim teams and swim meets.

I've been going to The St. James (or just "The James" as my friends and I call it) for a few months now. I had obsessively read reviews because I'm always nervous about fine print and user reviews from gyms. I've been a member of so many different gyms in the area (Golds, Xsport, Planet Fitness, Lifetime in Fairfax, OTF) and The James is certainly a league of their own (ha ha sports movie reference...ok anyway) I think my biggest concern was the parking. I get that I joined mid (not early) pandemic so they aren't at full capacity, but I've never had an issue with parking. I tend to go either early in the morning, or 3pm, since my schedule allows for that, and it's not a busy time. I can see how once they start operating at full capacity on the weekends, how parking could be a challenge but thankfully I haven't had to deal with that. Price - I do think at first I had a bit of "sticker shock" since $170/month ain't cheap. But what you get for that amount does make it feel worth it. I suggest getting a free tour to see all of the amenities that The James has to offer. PS this gym is CLLEEEEEEEEEAN. They clean almost obsessively (in a good way, especially during covid) I hope they keep that up even when this is "all over" because I really appreciate how spotless it is. I always feel safe. Overall - pricey, but easily worth it. PS in case they read this: you really need a jacobs ladder. How do you not have a jacobs ladder. read more

A couple things 1. This place needs more machines for lifting more variety cause I was kind of disappointed when I came to work out. 2. Pool is nice.. HUGE.. the water park is so cute so many kids love it. 3. It's very fancy, nice, spacious but can again definitely add more machines for lifting, cardio etc 4. The road to enter the gym is so dangerous I almost died not over exaggerating at all when I was leaving.. people speed and I got hit people block the road on the sides it's impossible to see 5. The staff here is nice, one front lady was rude looking at you all funny up and down I felt uncomfortable for a second but other than that everyone else is nice. 6. Now.. SOME (not all) people here (members) make me feel really out of place.. giving entitlement and " I was the middle school/high school bully" "I have more money than you so get out of my way, stuck up" vibes just witnessing how they look at other people and talk to staff (lots of attitude and eye rolling, snarky comments about their bank accounts) Example: "this is a nice place but I can afford it easily. I bet your glad you work here and get a free membership cause you don't look like you could afford it" They are human beings who are literally just working there to put food on the table, pay bills like every other person. Finally, I like this place ofcourse there Can be improvement here and there. I recommend. read more

Reading the rest of the reviews here, I knew three things when I joined St James: 1) this is a great gym 2) the onboarding personnel will lie about anything to get you in the door 3) the system will absolutely not let you cancel once it has its hooks in you Knowing these things, I opted to pay one lump sum in an attempt to avoid the kafkaesque nightmare that is cancellation. Still, and despite my explicit request, a card was left on file and I was erroneously charged, a second account was erroneously created, and upon leaving, I pleaded with the service department to remove my card from the file and they did not. I ended up freezing my card permanently and using a different card for everything. I called today to yet again try to get the erroneous charge reversed and was told I apparently have not one but two accounts-- this after having allegedly cancelled my account 3 months ago. In checking my frozen card statement, sure enough, a $270 unsuccessful charge attempt. I clocked multiple calls and a sum total of four hours on the phone (holding, transferring, escalating) to finally get the money they stole back. That said, it really is a great gym, and if they offered a way to pay $135 in cash once a month, I would recommend it. read more

We came here yesterday for a kid's birthday party. We had no idea a place of this magnitude existed near us until now! It's very big, very impressive, and kind of overwhelming. The weather was very cold and rainy yesterday but the place was super PACKED. It was so busy that we couldn't find parking and kept circling the lot for about 25 minutes. The kids area had A LOT of people and birthday parties going on. The party host seems somewhat inexperienced or maybe it's just that the place was so busy so they were short staffed. Overall, my kids had fun. We might come back to check out the water park next time! read more

My husband and I wanted to try the rock wall at the St. James. So I called to confirm that someone is always at the rock wall to belay people. After I got confirmation, I hired a babysitter, and we made the trek out to the St. James. We bought tickets for the rock wall, but no one was there. We waited for a bit and then went back to the front desk to ask what was up. A worker came down with us to check, and indeed the rock wall staff person wasn't there. The front desk person was very kind, and we got a refund, but it was still very disappointing. read more

Overrated, not enough parking, my son played hockey here 1 season so un organized for what they are charging

I have done 2 tournaments at this location. Terrible. Kids are running the clock and the Referees are clearly not educated enough to run tournaments. I travel all over the east coast and by far this place is just a circus thin only cares about the bottom line, and definitely not the kids. Pulling our kids out from tournaments at this location. read more

We love The St James summer camps! We did three this summer: Wizards basketball, Adventure and Gaming, and The three-day swim. Our son raves about the counselors, and enjoyed making friends in a fun and safe environment. His favorite was the adventure and gaming camp. A healthy balance between physical activity and video games. A win-win for parents and kids... My only hope is that they adopt the practice of sending parents photos of their campers. The capability is on the app, but it wasn't used. Can't wait to sign up for next year! read more

Rude staff. Facilities are new and flashy, but without quality customer service it's just not worth it. Not to be trusted, and that's crucial in business. read more

Absolutely fantastic workout and post recovery supplements available. Personal trainers are warm, welcoming and dedicated to your success.

Overall it has beautiful facilities (soccer fields, basketball courts, ice skating rinks) but definitely on the pricey side. Plenty of parking although a slight walk to enter the facility. My biggest problem with our visit was my wife was breast feeding our son in the lobby. One of the staff members came over and offered to bring her somewhere more comfortable and then showed her to a bathroom! My wife was a little shocked as this was the first time she's ever been asking to breast feed our children on a toilet. For being such a high end sports facility it was quite appalling. read more

"If and when available" let's be very clear. Even the manager of this place now admits you the PAYING MEMBER Is now secondary to every other possible money making scheme they can come up with. The courts are only available if they haven't rented them to someone else. The pool is only available if it isn't rented to someone else. You are paying 165 dollars a month and you don't get to use the basketball courts or the pool when you want to. This is a SCAM of EPIC proportions. I literally cannot believe this place isn't being sued. You want specifics... Saturday morning November 10. The entire gym facility is off limits because they have rented the entire facility to a basketball tournament. They didn't even set aside one court. Not even ONE court for PAYING MEMBERS on a SATURDAY. That pretty much is all you need to know about the priorities of the st. James. read more

I signed up my child for summer camp here. Based on the lack of communication from the staff there regarding my emailed questions for the past month, I wish I could get a refund but I can't. A business that caters to children and is awful in responding to questions from parents says a lot about them. Their confirmation email that confirmed my child's summer camp registration include one email address for questions (info@thestjames.com). For about a month, I contacted them with questions about the camp. No one ever responded. So, I searched for a different email address on their website. I emailed that new email address and the person replies that info@thestjames.com email address is not for the camp. Even if their general email address is not for their camp, someone should reply. It's ludicrous. Why would they include the general email address in the confirmation email for summer camp if that email address has no connection to their camp. I've dealt with another summer camp that had awful communication and summer camp was disorganized. I should've read the reviews DC urbanmom but didn't think to look up reviews because I Just heard great things about St James (but not specifically the summer camp). Also, I should've read the Yelp reviews about their summer camp because a few of the reviewers who had a negative experience specifically said that the camp is awful with communication. How does this place charge sooo much when it has absymal customer service especially on matters that concern children. read more

This place is huge! I was definitely amazed at the size of this complex and what's inside of it. I came because I took my kids to Super Awesome Amazing and then we got a tour of the place with my friend who came before. Full size Indoor soccer field, basketball courts, gym, Olympic size pools, water park, rock climbing walls, etc Everything looked clean and well maintained. Don't think I'll ever get membership here since it looks pricey. But I'll come and visit or take the kids to super awesome amazing. read more

Tried to book a birthday party here for my child a few months ago and was in contact with the event coordinator, Violeta Arteaga even spoke with her on the phone with questions about how booking birthday parties work. She was minimally helpful on the phone and after a few back and forth emails, she never responded to my last two when I replied with I wanted to move forward and book. Their loss. read more

Couldn't cancel out of a membership freeze when my daughter was born. They required me to activate/pay my membership for a month before the cancellation was honored. Even though they say "Cancel anytime" during their walkthrough tour. I expect this from a Golds Gym or Planet Fitness. St James uses the same tactics though. read more

This place is honestly like nothing I've ever experienced before. It's literally right in line with or better than what you experience at a resort. I'm actually proud to say that my family and I are members and all I can hope for is that this place never changes. For anyone that has a complaint all Is ask is for you to show me better. Everyone I've brought here to show has been amazed and I'm actually looking more forward to sharing this with my Father when he arrives in from California. This place is amazing and I have zero complaints. My only advise would be that they keep doing what they're already doing. Hope you all enjoy! -Justin read more

My daughters had a volleyball tournament at this facility this weekend and it was basically a disaster (not the tournament, the capacity of the facility to host it). There were over twenty courts over top of the turf field and the gym so there was an enormous number of teams playing. My main gripe is the St. James has absolutely no business running a tournament of this size when they can barely provide parking for maybe half to two-thirds of the teams participating. By 8 am there was no place to park and you were on your own to find parking in the street or the various industrial complexes surrounding the facility. After parking it took ten to fifteen minutes to walk to the building. There were numerous cars towed after people parked where the apparently weren't supposed to. At 8:30 am on Saturday, one of the women's bathrooms didn't have toilet paper in half of the stalls and many bathrooms (men's and women's) didn't have soap and were generally dirty. My wife and I paid $60 for the privilege of the weekend experience, which is a joke. The company running the tournament (ACE I believe) noted they didn't own the facility and The St. James of course said they weren't running the tournament. In my opinion, this really falls on The St. James to be fully prepared and capable of running an event of this scale, which they weren't this weekend. Best part is, I get to shell out $60 again in March to walk a mile, hope my car doesn't get towed and use dirty bathrooms without toilet paper and soap because they kids are playing in another tournament there- can't wait. But hey, you know what, the St. James made a ton of money this weekend monetizing youth sports, so I'm sure they met their business goals. read more

A lot of hype and a lot of potential, but we were so disappointed with our overall experience. It's a very nice facility with lots of variety...if you can get availability. It's almost always overrun with parties and leagues. It ran from clean and fresh to moldy, dirty and mildewy over the few years we belonged. There was no consistency. Same with the staff. From front desk to sales to other support staff, some were great, many were not. For the premium price and sales pitch, it wasn't worth getting there, parking, battling the crowds and having an average or less-than-average experience. There are other sports and wellness brands popping up in NoVA who are giving them a run for their money. The other places don't have the ice rinks and indoor fields, but so what. You can't use the ones at the St James most of the time, anyway! read more

We've been going to the St James for years -recommended it to many family/friends/neighbors and school. We were unofficial ambassadors. Lots of memberships between us. Then one year our child did a camp there - got injured by camp counselor - no report or contact. Follow up response was abysmal/unresponsive. Apparently others feel similarly in reviews with one person calling it dangerous camp. It's a huge facility - wish they cared or had a basic level of professionalism at a minimum. Never again. 2 other parents have shared with me, similar experiences of incompetence and neglect. Good thing this was not the 5 yr old twins. Of course YMMV. read more

All around sports multiplex you just have to come see it for yourself. State of the art and modern throughout. They offer great sports programs. The super fun amazing climbing and virtual gaming area is such a good time for kids of all ages. They often feature specials on Groupon for discounted day spaces. Their gym is expansive. While it's on the higher end it's well worth everything the facility has to offer. read more

Tuesday night my daughter attended a all night grad party. Sponsored by South County High School paid for by each Senior in attendance. This was held from 9pm until 5am. I thought great togetherness also a safe idea of celebration for our young adults. However proven not to be accommodating for my daughter. First upon arrival my daughter was searched and had her deodorant taken also insinuated upon for having alcohol in a water bottle. Then she found many of facility activities not available to them. Also what was available were rooms very hot, and uncomfortable. Therefore my daughter drank a lot of water. Around 4:30 am she had to use the bathroom and was told " no". From the security and the police officers on duty. My problem is with The St. James if they weren't going to allow proper facility bathroom availability the "lock in" shouldn't have happened. I will pursue this further. Concerned Parent read more

The place is phenomenal, but their management and staffing needs to be improved. My daughters play on the winter lacrosse league. We drive an hour to the St James. They have moved, changed and canceled games more times than I can count on my fingers. We make plans AROUND the game times, then the St James moves them, with little to no notice. You have so many teams from the DMV playing at your facility. Get your act together and get someone in charge that can handle multi league scheduling. read more

Updating my review as today marks a month. I legit love it here. I walk out kind've exhausted but even that feels "good". I'm seeing results. I feel better. I've added this into my work schedule and surprisingly I'm excited every time I head into the gym. I decided to stick with my trainer, Matt. I enjoy all of the sessions, ok I dread the challenges, but truly appreciate them. My kiddos still love the SAA. I'll keep them on membership until school resumes. Planning on moving next year and I never imagined a gym could make me want to reevaluate the whereabouts of my home buying ...yeah, I love it here. read more

I keep wanting to like this place because the facilities are great. Unfortunately, we've had bad experience after bad experience between rude coaches, unorganized leagues, and dangerous camps. read more

Such a FUN place! We LOVE it! Everything is GREAT: instructors, classes, staff, workout equipment, facilities, store, café, ... everything is super clean and well maintained. read more

The St. James is off the beaten path, but once you find it, it's huge! They have so many things to do there, we've mostly gone for birthday parties. My only issue with the St. James is they're pretty pricey. read more

Friendly staff and clean facilities. Equipment is brand new, so far, no issues with broken or unclean equipment. All spaces to work out are open 24 hours except for the pool, which is open from 5 AM until 12 midnight, daily. read more

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Just a quick note to thank you and your awesome staff. Tara is phenomenal at making guests feel welcome. Jeff met my AV needs without making me feel like a Luddite. I didn't catch the names of the 2 blonde ladies who along with Eric secured my tuxedo until a came back later and used the Members' Locker room. The young men and women at the lobby and gym entrances were all equally pleasant and welcoming. Superlative service is so rare that when I experience it I am compelled to amplify it. Thanks read more

First off, this review is from someone retired and without kids so I don't face some of the trials parents and members of the workforce do. As a retiree (and morning person), I LOVE this gym and spend, on average, 3-5 hours there daily, M-F. During this time period, there are minimal children present and an abundance of available machines and courts. The locker rooms are super clean and have what you'd expect (toilets, sinks, showers), but also provide shampoo/soap/conditioner, as well as both sauna and steam rooms, neither of which are crowded in the hours I'm there (before noon). Much like Equinox (I recently learned of them through an article), they provide Eucalyptus-scented, refrigerated wash clothes (really nice after a grueling workout), an abundance of fresh/on-demand towels to wipe away the sweat during your workouts, and a ton of instructor-led fitness classes, all of which are free with membership. Yes, TSJ is expensive, but my overall cost is minimal when you factor in the number of classes I take there each day (1-3, plus an hour or two of pickleball thrown in several days a week) compared to the cost of other gym's day passes. I get access to great facilities, wonderful instructors, fun (and tough) classes, and the "bougie" amenities, all for less per day than I was paying to visit a County gym before. After only 4 months as a member at the gym (going 5 days a week), I am totally addicted to the classes and start to twitch if I travel somewhere and don't get my weekday St James fix. Your mileage may vary, but if you've got the time (and the desire or dedication) to hit the gym regularly, you'll find that TSJ offers a great environment and a great place to meet fun people. (And, as an aside, they keep you very well informed. Just this morning I have gotten frequent status updates about morning classes being on hold (and eventually cancelled) due to an electric transformer going out which blacked out the gym and nearby homes and businesses. Their system pinged both my phone and my email far in advance of my classes so I didn't waste time traveling there only to find out the gym was closed. I REALLY appreciated that as I would've been totally p***** to have made the trek only to be disappointed when I got there!) read more

I have never received such bad service in my entire life. I did everything short of beg them to sign up with their facility. I emailed back-and-forth with a sales representative to set up a time to come in. They were not responsive and did not set up a time with me. My friends and i called multiple times and no one answered the phone. We ended up going in person as a walk in to see if we can sign up. No sales people were available at the time. We were told to give a self-guided tour of the facility. So basically we were doing their job for them. When we tried to walk into the gym we were told that we could not give ourselves a self-guided tour- The gym was the only reason I went there. In the end, we were ignored by the personnel and not helped at all. I had so many questions about pricing and what was included in the prices but I will never know the answers since no one helped us. I can say that the facility is massive and it has a huge ice-skating rink, basketball court, and field. That is all I learned for my self guided tour. I will never know the rest and I don't have any desire to go back there. The facility is nice and has potential but the service is crap. read more