Renters, beware. I hosted an event at The Estate Ultra Lounge in September 2025, and the experience…read morewas extremely disappointing. I live in California, and this venue was recommended by a family member--so I trusted their opinion and booked it. I paid in full for the entire day, including an additional $200 for early access to decorate. Unfortunately, that trust was misplaced.
Back in May, I had my event planner survey the venue. He was so concerned about the lack of cleanliness and overall condition that he quit, stating the space didn't meet his professional standards. I immediately brought these concerns to Tiffany, the owner, who assured me everything would be addressed well before the event.
Despite having four months to correct the issues, the venue was still in unacceptable condition when we arrived. I got there at 11:00 AM, as agreed, but no employees were present. The first staff member didn't arrive until 1:30 PM--the original time scheduled for pre-party setup. So, despite paying extra for early access, no one came in early to prepare the space.
Before posting this review, I tried to settle the matter directly with Tiffany. Her response was that they had to pay an employee to come in early--yet that employee didn't show up until the regular time, leaving my team and me to clean the venue ourselves.
The exterior was unkempt--trash and cups littered the parking lot, the lawn was neglected, and spider webs hung at the entrance. I have photos documenting the condition. Inside, the vestibule windowsills were filthy and covered in spider webs. The glass doors were smudged, and the entryway hadn't been swept or mopped. The tables were stained, the floors dirty, and the trash cans overflowing. Even the bathrooms were in poor condition and required a full cleaning before guests could arrive.
To make matters worse, hookah equipment and miscellaneous items were left out on tables--despite prior assurances that the venue would be fully prepared. It forced me to delay the arrival of my guests, including the birthday honoree.
Had I not arrived early, the event would have been unfeasible. And because I had already paid in full for the entire day, I was unable to receive even a partial refund. Given the circumstances, I believe a refund of the $200 early access fee is more than justified. The lack of preparation, cleanliness, and staff presence was unacceptable, especially after months of notice.
Future renters, be cautious. I hope this feedback encourages better standards moving forward.
